Glo HD Kobo Glo HD not connecting ti Win 11 PC - Page 2

Sirtel · 05-15-2024, 12:26 PM

Quote:

Originally Posted by Chocky

What is really annoying is that Kobo support said doing a Factory Reset would sort it...

They always say that, no matter what the problem is. I've found it's best to ignore much of what they say. In most cases they have no idea what's going on and so just suggest anything, regardless of its actual use.

Quote:

So now I've got an empty Kobo that I can't load books onto

Well, you can connect to your laptop, so why not load your Kobo there?

PeterT · 05-15-2024, 12:27 PM

Years ago I recall davidfor posting a link to a USB explorer tool that would help clean some of the junk out of installed / partially installed USB drivers on your system.

I'll try searching for that later when I'm on a PC

Sent from my Pixel 7a using Tapatalk

Chocky · 05-15-2024, 12:31 PM

Quote:

Originally Posted by PeterT

Years ago I recall davidfor posting a link to a USB explorer tool that would help clean some of the junk out of installed / partially installed USB drivers on your system.

I'll try searching for that later when I'm on a PC

Sent from my Pixel 7a using Tapatalk

Excellent, that'd be great

DNSB · 05-15-2024, 01:06 PM

For what it may be worth, I think the issue is the software from Challenger Backup Solutions that you have installed and which seems to have attached itself as the driver for your Kobos. For my setup, Microsoft is shown as the driver provider.

Perhaps removing the Challenger Backup Solutions driver might help.

You might also want to check A very strange USB problem. (the link is to page 3 of the discussion).

JSWolf · 05-15-2024, 01:22 PM

Quote:

Originally Posted by Chocky

I've now been told by Kobo support that my Clara HD is "too old" to connect to my PC

That's pure BS. My Kobo Aura H2O can connect to my Windows 11 system. The H2O came out October 2014. The Clara HD came out June 2018.

JSWolf · 05-15-2024, 01:23 PM

Quote:

Originally Posted by Quoth

It's an MS problem, not a Kobo problem.

I don't think it's an MS problem as my H2O can connect to my Windows 11. I think it could be a "something installed is borking the works" problem. @DNSB could very well be correct that the backup software is the problem.

PeterT · 05-15-2024, 01:41 PM

I believe the tool I'm thinking of was USBDeview from Nirsoft https://www.nirsoft.net/utils/usb_devices_view.html

Sent from my Pixel 7a using Tapatalk

DNSB · 05-15-2024, 01:51 PM

Quote:

Originally Posted by PeterT

I believe the tool I'm thinking of was USBDeview from Nirsoft https://www.nirsoft.net/utils/usb_devices_view.html

One of my goto tools when troubleshooting USB issues.

DNSB · 05-15-2024, 01:58 PM

Ran across this item during a search for a driver for an old USB camera:

USB drive showing as Local Disk on Windows 10

Same Challenger Software driver and apparently removing it from Control Panel => Programs and Features worked for the poster.

Chocky · 05-15-2024, 02:05 PM

Quote:

Originally Posted by DNSB

For what it may be worth, I think the issue is the software from Challenger Backup Solutions that you have installed and which seems to have attached itself as the driver for your Kobos. For my setup, Microsoft is shown as the driver provider.

Perhaps removing the Challenger Backup Solutions driver might help.

You might also want to check A very strange USB problem. (the link is to page 3 of the discussion).

I can't even find that anymore...

DNSB · 05-15-2024, 02:25 PM

You can try the removal of the Challenger Backup driver from Programs and Features. Alternatively, you can open it in Device Manager and select Show hidden devices from the View menu. Look under Disk drives, select a Linux File-Stor Gadget USB Device, open it's properties and select Uninstall Device. In the confirmation dialog, if you see Delete the driver software for this device, select that and continue. You may need to uninstall all USB devices using the Challenger Backup driver before you will get the uninstall driver option.

Quote:

All I needed to do was to uninstall (from Control Panel - Programs and Features) the following driver:

Windows Driver Package - Challenger Backup Solutions, LLC (FlashBoot) DiskDrive (08/11/2013 2.3.72.0)

Quoth · 05-15-2024, 02:36 PM

Quote:

Originally Posted by JSWolf

I don't think it's an MS problem as my H2O can connect to my Windows 11. I think it could be a "something installed is borking the works" problem. @DNSB could very well be correct that the backup software is the problem.

What I meant was it's a problem on the PC, not a Kobo support issue.
MS doesn't give personal support to end users. Likely it's something inadvertently installed as Win 11 is between 25% and 28% of Windows users now.

It was a slightly ironic comment.

Chocky · 05-15-2024, 02:39 PM

Quote:

Originally Posted by DNSB

You can try the removal of the Challenger Backup driver from Programs and Features. Alternatively, you can open it in Device Manager and select Show hidden devices from the View menu. Look under Disk drives, select a Linux File-Stor Gadget USB Device, open it's properties and select Uninstall Device. In the confirmation dialog, if you see Delete the driver software for this device, select that and continue. You may need to uninstall all USB devices using the Challenger Backup driver before you will get the uninstall driver option.

The only drivers are

Chocky · 05-15-2024, 02:41 PM

Quote:

Originally Posted by DNSB

You can try the removal of the Challenger Backup driver from Programs and Features. Alternatively, you can open it in Device Manager and select Show hidden devices from the View menu. Look under Disk drives, select a Linux File-Stor Gadget USB Device, open it's properties and select Uninstall Device. In the confirmation dialog, if you see Delete the driver software for this device, select that and continue. You may need to uninstall all USB devices using the Challenger Backup driver before you will get the uninstall driver option.

I haven't got a Linux File-Stor Gadget USB Device

DNSB · 05-15-2024, 02:45 PM

Depending on how comfortable you feel with this, one other way to remove the driver would be to open USBDeview. Select a Linux File-Stor Gadget device, right click on it and select Open INF file. In the editor window, if the inf file name does not show as usbstor.inf, copy the filename. Still in USBDeview, uninstall any instances of mass storage devices. Open the Windows directory and do a search for that filename. Rename any instances to filename.inf.dnu. Reboot your computer.

To download USBDeview, see USB Deview on Nirsoft's site. The download link for the 64 bit version is https://www.nirsoft.net/utils/usbdeview-x64.zip

05-15-2024, 01:06 PM	#19
DNSB Bibliophagist Posts: 48,079 Karma: 174315300 Join Date: Jul 2010 Location: Vancouver Device: Kobo Sage, Libra Colour, Lenovo M8 FHD, Paperwhite 4, Tolino epos	For what it may be worth, I think the issue is the software from Challenger Backup Solutions that you have installed and which seems to have attached itself as the driver for your Kobos. For my setup, Microsoft is shown as the driver provider. Perhaps removing the Challenger Backup Solutions driver might help. You might also want to check A very strange USB problem. (the link is to page 3 of the discussion). Attached Thumbnails Last edited by DNSB; 05-15-2024 at 01:10 PM.

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05-15-2024, 12:27 PM	#17
PeterT Grand Sorcerer Posts: 13,693 Karma: 79983758 Join Date: Nov 2007 Location: Toronto Device: Libra H2O, Libra Colour	Years ago I recall davidfor posting a link to a USB explorer tool that would help clean some of the junk out of installed / partially installed USB drivers on your system. I'll try searching for that later when I'm on a PC Sent from my Pixel 7a using Tapatalk

05-15-2024, 01:41 PM	#22
PeterT Grand Sorcerer Posts: 13,693 Karma: 79983758 Join Date: Nov 2007 Location: Toronto Device: Libra H2O, Libra Colour	I believe the tool I'm thinking of was USBDeview from Nirsoft https://www.nirsoft.net/utils/usb_devices_view.html Sent from my Pixel 7a using Tapatalk

05-15-2024, 01:58 PM	#24
DNSB Bibliophagist Posts: 48,079 Karma: 174315300 Join Date: Jul 2010 Location: Vancouver Device: Kobo Sage, Libra Colour, Lenovo M8 FHD, Paperwhite 4, Tolino epos	Ran across this item during a search for a driver for an old USB camera: USB drive showing as Local Disk on Windows 10 Same Challenger Software driver and apparently removing it from Control Panel => Programs and Features worked for the poster.

05-15-2024, 02:45 PM	#30
DNSB Bibliophagist Posts: 48,079 Karma: 174315300 Join Date: Jul 2010 Location: Vancouver Device: Kobo Sage, Libra Colour, Lenovo M8 FHD, Paperwhite 4, Tolino epos	Depending on how comfortable you feel with this, one other way to remove the driver would be to open USBDeview. Select a Linux File-Stor Gadget device, right click on it and select Open INF file. In the editor window, if the inf file name does not show as usbstor.inf, copy the filename. Still in USBDeview, uninstall any instances of mass storage devices. Open the Windows directory and do a search for that filename. Rename any instances to filename.inf.dnu. Reboot your computer. To download USBDeview, see USB Deview on Nirsoft's site. The download link for the 64 bit version is https://www.nirsoft.net/utils/usbdeview-x64.zip