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Old 12-04-2022, 01:07 PM   #1
mhoule418
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HELP - Clara HD (v4.34) not detected by Windows 10
Hello all,

It's been a few months since I connected my Kobo Clara HD (my wife's device) to my Windows 10 computer.

Today, when I connected it (as usual), it looks like the Kobo screen ask to connect, but I see no notification (by Windows) that a device attempted to connect (and no drive designation is showing in the file navigator).

I noted that the device had the automatic update sets to ON and it is now at version 4.34.20097.

I don't know if there is a defect using kobo v4.34 with Windows/calibre.

I factcory reseted the device, but made is worse (as all book are now gone, of course ).

Any recommandation to try and recuperate the device to been recognized by Windows? I do not recall forgetting to eject the device.

Thanks in advance.
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Old 12-04-2022, 05:39 PM   #2
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Try a different cable. Try a different USB port on the computer. Try going through a USB hub, if you have to.
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Old 12-04-2022, 07:04 PM   #3
mhoule418
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I already tried the basics :
  • 3 different USB port
  • another device (with same cable), which worked
  • a different cable

That’s why I am here asking
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Old 12-05-2022, 03:36 AM   #4
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Quote:
Originally Posted by mhoule418 View Post
Today, when I connected it (as usual), it looks like the Kobo screen ask to connect, but I see no notification (by Windows) that a device attempted to connect (and no drive designation is showing in the file navigator). ...
I don't know if this applies to your case or not but, at least in the past, one of most common causes for this was power from your USB port being slightly too low to make the connection. If you have a Windows desktop, were all three USB ports you tried on the front of you computer? If so, try connecting to a USB port on the back of the computer (these are usually connected directly to the motherboard, so seem to have slightly more power). I guess with Windows 10 it could also be a driver issue, but I use Linux so I'm not going to be much help with that. Good luck.
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Old 12-06-2022, 05:26 PM   #5
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This is kinda of a last ditch effort.

https://www.partitionwizard.com/part...usb-ports.html

bernie
Quote:
Originally Posted by mhoule418 View Post
I already tried the basics :
  • 3 different USB port
  • another device (with same cable), which worked
  • a different cable

That’s why I am here asking
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Old 12-07-2022, 04:53 AM   #6
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Quote:
Originally Posted by mhoule418 View Post
...

Any recommandation to try and recuperate the device to been recognized by Windows? I do not recall forgetting to eject the device.
...
Look in device manager?
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Old 12-07-2022, 03:09 PM   #7
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Or install and use Nirsoft's USBDeview utility. Much nicer than Device Manager.
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Old 12-08-2022, 06:08 PM   #8
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Quote:
Originally Posted by mhoule418 View Post
Hello all,

It's been a few months since I connected my Kobo Clara HD (my wife's device) to my Windows 10 computer.

Today, when I connected it (as usual), it looks like the Kobo screen ask to connect, but I see no notification (by Windows) that a device attempted to connect (and no drive designation is showing in the file navigator).

I noted that the device had the automatic update sets to ON and it is now at version 4.34.20097.

I don't know if there is a defect using kobo v4.34 with Windows/calibre.

I factcory reseted the device, but made is worse (as all book are now gone, of course ).

Any recommandation to try and recuperate the device to been recognized by Windows? I do not recall forgetting to eject the device.

Thanks in advance.
You could install the newly released 4.35.20400 firmware and see if that fixes the problem.
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