download & transfer via USB stopped working (AGAIN)

hobnail · 08-07-2021, 03:47 PM

On the Amazon page Manage Your Content and Devices under More Actions for each book is Download & Transfer via USB but it's no longer downloading the book to my PC. No idea if this is a temporary glitch or whatever. It still brings up the little window saying "Transfer Tip: After downloading, use your USB cable to connect your computer and Kindle. Your Kindle will appear as a drive on your computer. Copy your downloaded file from your computer to your Kindle's documents folder."

After I select my kindle and click the Download button I get a little window saying "Success Download your Kindle content to your computer via Your Media Library." I can't remember what it said when it was working.

But my computer never gets the file, and I never get the little bell when the download finishes, and the firefox window that shows all downloads doesn't show it.

I have no idea what they mean by "Your Media Library".

I searched with google and found this answer:

Quote:

I seems that Chrome and Firefox have recently made some changes that prevent the downloads for security reasons.
I've installed Microsoft Edge just for downloading my kindle books and will get rid of it as soon as Amazon catches up and fixed things on their end.

from 8 months or so ago, but sure enough, I'm able to download the books with Edge.

So not the end of the world but hopefully Amazon will fix this soon.

Sirtel · 08-07-2021, 03:50 PM

I have had no issues with Chrome. Don't know about Firefox, haven't tried.

tomsem · 08-07-2021, 04:07 PM

You need to tell your browser to Allow Popups for amazon.com. There seems to be a recent trend to disallow popups on all websites.

hobnail · 08-07-2021, 04:14 PM

Quote:

Originally Posted by tomsem

You need to tell your browser to Allow Popups for amazon.com. There seems to be a recent trend to disallow popups on all websites.

The last time I had a similar problem, just a few days ago, allowing popups didn't fix the problem. I'm going to wait and see if Amazon fixes it on their end.

rcentros · 08-08-2021, 01:44 AM

Quote:

Originally Posted by Sirtel

I have had no issues with Chrome. Don't know about Firefox, haven't tried.

Just tried it in Firefox in Linux and it worked fine after I allowed pop-ups. This is the first time Firefox in Linux has demanded the pop-up authorization. Looks like Amazon has "confusified" their download menu (bits and pieces of it seem to be everywhere). It was so much cleaner and simpler before. But, the good news is, it still works.

Josieb1 · 08-08-2021, 04:13 AM

I’m having no issues and I download every book I buy. Using Firefox on W10 and Safari and Firefox on a Mac.

BookCat · 08-08-2021, 11:43 PM

I just successfully downloaded to my computer's desktop a chicklit novel.
I just chose the download via usb option, clicked buy, said which kindle I wanted to use (it was already filled in) then the download message popped up. I clicked 'save' and the book is now on my desktop.

I use firefox, an ad-blocker, but haven't updated firefox for a while, though it keeps nagging me to do so. Maybe if I update firefox the troubles will start.

I don't understand why you haven't been in touch with Amazon via chat. This is the first thing I do if I have a problem with them (recently had a delivery of posh cat food with the tins blown open - probably from the heat. They refunded without me having to send the disgusting mess through the post.)

You may be doing something during the download process which is affecting the proceedure. You haven't mentioned this because you're not aware of it. Or maybe they have changed things. Don't settle for the first person you chat to, ask to chat with a 'superior'.

drofgnal · 08-09-2021, 05:15 AM

I've had this problem as well. Using Safari on a Mac.

tomsem · 08-09-2021, 12:23 PM

Quote:

Originally Posted by drofgnal

I've had this problem as well. Using Safari on a Mac.

When it is working with Safari, an empty tab will open up that indicates the download is working. Again, you need to allow popup windows (Websites preferences, Pop-up Windows).

If the tab has been open awhile, sometimes it ‘forgets’ that it should allow pop-up. A Refresh of the page should fix that.

Firefox works as well; I don’t remember having to tell it to allow pop-up, but I got a system dialog that asked what I wanted to do with the file: open in or Download etc. for the first download (it had associated calibre with .azw3 extension) and I think a ‘remember my choice’ checkbox (which I checked). After this it just downloaded without asking.

Skydog · 08-12-2021, 02:28 PM

No problem with Brave on W10.

Quoth · 11-29-2022, 03:32 PM

Since this was written above they failed "Download & Transfer over USB" at purchase time. Then later they removed the option and put "Deliver to your Kindle Library under ( Buy Now ) button.

Now the Download is only under More Options at the book or magasine in your "Manage Content and Devices" AKA your Kindle Library.

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08-07-2021, 03:50 PM	#2
Sirtel Grand Sorcerer Posts: 13,108 Karma: 237627567 Join Date: Jan 2014 Location: Estonia Device: Kobo Sage & Libra 2	I have had no issues with Chrome. Don't know about Firefox, haven't tried.

08-07-2021, 04:07 PM	#3
tomsem Grand Sorcerer Posts: 6,900 Karma: 27013865 Join Date: Apr 2009 Location: USA Device: iPhone 15PM, Kindle Scribe, iPad mini 6, PocketBook InkPad Color 3	You need to tell your browser to Allow Popups for amazon.com. There seems to be a recent trend to disallow popups on all websites.

08-08-2021, 04:13 AM	#6
Josieb1 Grand Sorcerer Posts: 5,082 Karma: 18051062 Join Date: Nov 2009 Location: UK Device: Kindle Scribe, Coloursoft, PW SE, Kindle 6, Kobo Libra Colour, Libra 2	I’m having no issues and I download every book I buy. Using Firefox on W10 and Safari and Firefox on a Mac.

08-08-2021, 11:43 PM	#7
BookCat C L J Posts: 2,911 Karma: 21115458 Join Date: Dec 2008 Location: Birmingham UK Device: Sony e-reader 505, Kindle PW2, Kindle PW3, Kobo Libra2	I just successfully downloaded to my computer's desktop a chicklit novel. I just chose the download via usb option, clicked buy, said which kindle I wanted to use (it was already filled in) then the download message popped up. I clicked 'save' and the book is now on my desktop. I use firefox, an ad-blocker, but haven't updated firefox for a while, though it keeps nagging me to do so. Maybe if I update firefox the troubles will start. I don't understand why you haven't been in touch with Amazon via chat. This is the first thing I do if I have a problem with them (recently had a delivery of posh cat food with the tins blown open - probably from the heat. They refunded without me having to send the disgusting mess through the post.) You may be doing something during the download process which is affecting the proceedure. You haven't mentioned this because you're not aware of it. Or maybe they have changed things. Don't settle for the first person you chat to, ask to chat with a 'superior'.

08-09-2021, 05:15 AM	#8
drofgnal Wizard Posts: 1,378 Karma: 9964334 Join Date: Dec 2009 Device: Ipad Pro/Kindle Oasis 3/iPhone 13 Pro Max	I've had this problem as well. Using Safari on a Mac.

08-12-2021, 02:28 PM	#10
Skydog Wizard Posts: 2,286 Karma: 7409537 Join Date: Mar 2009 Location: Circling Earth @ Mach .83 Device: Elipsa 2E, Sage, Libra Colour, Libra 2, Clara 2E, Oasis3, Voyage	No problem with Brave on W10.

11-29-2022, 03:32 PM	#11
Quoth Still reading Posts: 13,655 Karma: 103503445 Join Date: Jun 2017 Location: Ireland Device: All 4 Kinds: epub eink, Kindle, android eink, NxtPaper	Since this was written above they failed "Download & Transfer over USB" at purchase time. Then later they removed the option and put "Deliver to your Kindle Library under ( Buy Now ) button. Now the Download is only under More Options at the book or magasine in your "Manage Content and Devices" AKA your Kindle Library.