![]() |
#166 | |
Gadget Freak
![]() ![]() ![]() ![]() Posts: 113
Karma: 312
Join Date: Mar 2009
Device: SonyPRS505,Kindle1,NokiaN810,VilivX70, SmrtQ7,JoinTechJE100,NookColor
|
Quote:
![]() The point is not whether Amazon should or shouldn't be able to cancel customer accounts. The point is whether they are providing sufficient transparency for what the policies are, and what is an acceptable use of the account and what is not. If it is not okay with Amazon that people buy multiple expensive items and then return them ... why let them return those items in the first place ? And then go ahead and ban them for violating some unspecified rules that apparently only Amazon is aware of ? Why not warn the customers as part of the checkout process itself that if they buy this item, they may not be able to return it, or will have to pay certain re-stocking fees etc. ? That would be perfectly okay. Also, if someone is repeatedly purchasing and returning items - why not warn them after the first one or two incidents that they are no longer welcome to do that or their account will be canceled ! Instead of clarifying their position, Amazon instead is using this underhanded practice of being very lenient till one point and then suddenly when it is not okay with them, pull the plug completely and leave people with valid digital purchases dead in the water. While I do not return a lot of stuff to vendors, I certainly like to have the assurance that I can return an item if their ever is a valid need. That's why by principle I avoid purchasing items from companies that have very strict return policies or impose undue re-stocking fees etc. I fully respect those companies for being upfront about their policies though. Also, I believe I end up buying more than really is necessary from companies I like to do business with because I know I can return the stuff if needed ... even though it is rarely the case that I actually end up returning ... so because of lenient return policies, these companies actually end up getting more business from me and not less. What Amazon is doing is deliberately not being clear about their policies, and creating this false sense of security that they have a very lenient return policy and luring unsuspecting customers into purchasing more and more -- and then if they actually try to return something that is not okay with Amazon, they are going into the other extreme. That is EXTREMELY DECEIVING and I will NEVER trust a company that does this ! Whether they have the right to do this or not is insignificant ... at least as far as I am concerned. Last edited by rana; 04-08-2009 at 07:24 PM. |
|
![]() |
![]() |
#167 | |
Gadget Freak
![]() ![]() ![]() ![]() Posts: 113
Karma: 312
Join Date: Mar 2009
Device: SonyPRS505,Kindle1,NokiaN810,VilivX70, SmrtQ7,JoinTechJE100,NookColor
|
Quote:
![]() If you had done some research on this topic, you'd have easily found out that Amazon has reinstated accounts on very very few cases. In most cases they have simply sent a canned response and then did not even bother responding ... even when people seemed to have perfectly legitimate reasons. Please don't be under the misconception that just because Amazon reinstated Ian's account, they are doing so for others who have a valid reason and are asking politely. Kind of makes me wonder if Ian's account being re-instated had something to do with his starting this thread at MR ![]() ![]() |
|
![]() |
![]() |
#168 | |
Wizard
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 3,442
Karma: 300001
Join Date: Sep 2006
Location: Belgium
Device: PRS-500/505/700, Kindle, Cybook Gen3, Words Gear
|
Quote:
|
|
![]() |
![]() |
#169 | |
King of the Bongo Drums
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 1,630
Karma: 5927225
Join Date: Feb 2009
Device: Excelsior! (Strange...)
|
Quote:
Still, I had a good opinion of Amazon. But then they backed off of the voice-reading feature of the K2, and I began to wonder about them a little. And then came that episode in which they illegitimately used a takedown notice here on mobileread to deal with their kindlepid.py (or whatever it's called) problem. And now this, where they are revealing the chances their ebook customers are taking. In business, the relationship a store has with its customers is called "goodwill." They've lost mine. Not that they care, of course. But I read my 505 on the bus, and people ask me if it's a Kindle. And I'll be telling them, "no, anyone who buys a Kindle is taking a big risk. My advice is not to buy from Amazon." And I'll tell them Ian's story. Last edited by Harmon; 04-08-2009 at 11:56 PM. Reason: I'll keep editing till I get that kindlepatootie thing right... |
|
![]() |
![]() |
#170 | |
King of the Bongo Drums
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 1,630
Karma: 5927225
Join Date: Feb 2009
Device: Excelsior! (Strange...)
|
Quote:
Another is Eddie Bauer. |
|
![]() |
![]() |
#171 | |
King of the Bongo Drums
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 1,630
Karma: 5927225
Join Date: Feb 2009
Device: Excelsior! (Strange...)
|
Quote:
![]() |
|
![]() |
![]() |
#172 | |
Bookaholic
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 14,391
Karma: 54969924
Join Date: Oct 2007
Location: Minnesota
Device: iPad Mini 4, AuraHD, iPhone XR +
|
Quote:
I've found that even though I have a Kindle I only buy DRM stuff from Amazon about half the time. Often I can get a better deal from FW or BoB for my DRM purchases. |
|
![]() |
![]() |
#173 | |
King of the Bongo Drums
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 1,630
Karma: 5927225
Join Date: Feb 2009
Device: Excelsior! (Strange...)
|
Quote:
And as you pointed out in one of your posts, it's not just what they are doing, it's how they do it - cutting everyone off with no avenue of appeal, discontinuing the accounts so that books and movies bought and paid for can't be retrieved, refusing to refund the balances represented by gift cards, & so forth. This is not behavior I value in companies I buy things from. So even if Ian is pulling the wool over our eyes, he's revealed something about Amazon that I will remember in making my buying decisions. I no longer regard them as a reliable and trustworthy seller. |
|
![]() |
![]() |
#174 | |
Gadget Geek
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 2,324
Karma: 22221
Join Date: Aug 2007
Device: Paperwhite, Kindle 3 (retired), Skindle 1.2 (retired)
|
Quote:
Last edited by Alisa; 04-09-2009 at 01:39 AM. Reason: typo |
|
![]() |
![]() |
#175 | |||
King of the Bongo Drums
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 1,630
Karma: 5927225
Join Date: Feb 2009
Device: Excelsior! (Strange...)
|
Quote:
Quote:
Anyone who has a Kindle has given Amazon a hostage. Quote:
Last edited by Harmon; 04-09-2009 at 12:36 AM. |
|||
![]() |
![]() |
#176 | |
King of the Bongo Drums
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 1,630
Karma: 5927225
Join Date: Feb 2009
Device: Excelsior! (Strange...)
|
Quote:
It's the format that has to be open, don't you think? Else we readers are just renting our ebooks. (I'm beginning to think that this is the reality.) Last edited by Harmon; 04-09-2009 at 12:33 AM. |
|
![]() |
![]() |
#177 | |
King of the Bongo Drums
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 1,630
Karma: 5927225
Join Date: Feb 2009
Device: Excelsior! (Strange...)
|
Quote:
On the loyalty point - given your definition, I would agree. But I think that when people talk about loyalty to a company from which they buy products, they have a different definition - something more along the lines that they find qualities other than (or in addition to) price to be important, including quality of the product, efficiency of service, and fair treatment for the customer. Amazon is blowing the "fair treatment" component. Last edited by Harmon; 04-09-2009 at 12:35 AM. |
|
![]() |
![]() |
#178 | |
Wizard
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 1,101
Karma: 4388403
Join Date: Oct 2007
Device: Palm>Ebookman>IPaq>Axim>Cybook>Kndl2>IPAD>Kndl3SO>Voyager>Oasis
|
Quote:
As I said earlier, Ian's story is simply an illustration of why DRM is anti-consumer. It doesn't matter who you buy your reader from. If the content is locked you face potential headaches down the road. And you are at the whim of whatever changes are made by your content provider. |
|
![]() |
![]() |
#179 |
eBook Enthusiast
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 85,544
Karma: 93383099
Join Date: Nov 2006
Location: UK
Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6
|
|
![]() |
![]() |
#180 | |
Grand Sorcerer
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 5,870
Karma: 27376
Join Date: Dec 2008
Location: Pennsylvania
Device: PRS-505
|
Quote:
|
|
![]() |
![]() |
|
![]() |
||||
Thread | Thread Starter | Forum | Replies | Last Post |
Tell Us Your Favorite Banned Book - It's National Banned Books Week | EatingPie | Lounge | 96 | 10-12-2010 02:19 PM |
sharing Kindle account = sharing Amazon account? | wong1234 | General Discussions | 5 | 05-23-2010 08:09 PM |
Why Macmillan was banned from Amazon | LCF | News | 76 | 02-19-2010 06:58 PM |
Amazon Brick and Mortars Coming to England | Daithi | News | 19 | 12-06-2009 07:34 PM |
Buy Broken Amazon Kindle (for registering to my amazon account) | cynoclast | Flea Market | 7 | 12-30-2008 06:53 PM |