Libra 2 Libra 2 crashes

Pajamaman · 05-30-2022, 09:19 AM

Libra 2 stability / crashes
Set up a Libra 2 last night. Lovely device. However, experienced about three crashes when opening side loaded epubs. I regenerated all the books just in case in calibre. Think I saw one more crash after that. I solved the crashes by holding the power button down and turning back on. FW 4.3.0. WiFi is off.

Is there any reason for this? Is there anything I can do to resolve stability? Normally I wouldn't worry, but it's a friend's device who is going on a long trip who knows nada about resolving tech problems. Hopefully the crashes will go away or be infrequent, but I'm mildly concerned.

Pajamaman · 05-30-2022, 12:10 PM

75 views and no answers. Based on this, should I assume that these occasional crashes are unknown, and as such, the device may be a lemon?

I have read in passing comments on libra 2 crashes, but it seems to be with FW 4.3.1.

Krios · 05-30-2022, 12:17 PM

I use 4.30 firmware (had some font issues with 4.32, so i have downgraded to 4.30), i also have occasional hang up, only solution is to restart, but it's rare so it doesn't bother me so much.

PeterT · 05-30-2022, 12:29 PM

Could both of you clarify f/w versions.. 4.3.0 OR 4.30?

I believe the Libra 2 shipped with 4.29

Sent from my Pixel 4a using Tapatalk

Krios · 05-30-2022, 12:33 PM

Sorry, i meant 4.30, i will edit my post.

slantybard · 05-30-2022, 12:50 PM

I just bought a L2 last week and it bricked on an automatic update 5 min after opening up the box and turning the device on. Had to exchange it. New device has been stable running (post update) 4.30.18838 (which I have also patched, put screensavers in, and added multiple fonts) with 3k calibre side loaded books on it.

Pajamaman · 05-30-2022, 12:58 PM

Quote:

Originally Posted by Krios

I use 4.30 firmware (had some font issues with 4.32, so i have downgraded to 4.30), i also have occasional hang up, only solution is to restart, but it's rare so it doesn't bother me so much.

That's what I'm figuring with this one. I'm not too worried. I upgraded it out of the box and it only upgraded it to 4.3.0, which surprised me. But I'd read there were crash issues with 4.3.1, so I left it at 4.3.0.

Pajamaman · 05-30-2022, 12:59 PM

Quote:

Originally Posted by PeterT

Could both of you clarify f/w versions.. 4.3.0 OR 4.30?

I believe the Libra 2 shipped with 4.29

Sent from my Pixel 4a using Tapatalk

4.3.0. I updated out of the box, and it went to only 4.3.0. Hopefully the crashes are not debilitating.

PeterT · 05-30-2022, 01:45 PM

There was NO 4.3.0

Sent from my Pixel 4a using Tapatalk

Pajamaman · 05-30-2022, 02:12 PM

K. I no longer have it with me. It must be 4.30.

Liesse · 05-30-2022, 02:55 PM

I've had my Libra 2 since Christmas. I think it has crashed less than a handful of times. Once doing its out of the box firmware update, it crashed when running the previous to the current firmware version, and once reading on holiday when I'd left it out in a sunny spot for a while when we went for lunch, it must have been too hot and froze (ha!) and needed me to turn it off and on again. Mine is not crash pro e at all.

Sent from my SM-G990B using Tapatalk

JSWolf · 05-30-2022, 02:56 PM

Quote:

Originally Posted by Pajamaman

That's what I'm figuring with this one. I'm not too worried. I upgraded it out of the box and it only upgraded it to 4.3.0, which surprised me. But I'd read there were crash issues with 4.3.1, so I left it at 4.3.0.

But now you can update to 4.32. I have not had a single crash or lock up with 4.32.

Pajamaman · 05-30-2022, 06:14 PM

It's a good tip. Thanks. If she has problems, I can tell her how to do it.

BUT Did you have crashes on previous FW versions before 4.32?

davidfor · 05-30-2022, 10:23 PM

Quote:

Originally Posted by Pajamaman

It's a good tip. Thanks. If she has problems, I can tell her how to do it.

BUT Did you have crashes on previous FW versions before 4.32?

There were some issues with firmware version 4.31 that could lead to the device rebooting. One mainly meant that the database was getting corrupted or not updating leading to related issues. The other seemed to be related to fonts, but, I could never quite pin it down. Kobo did work on both these issues and they appear to be fine in 4.32.

For the Libra 2, there have been some reports of other issues. Hangs, not being able to boot if WiFi was off, buttons not responding when reading (though that might be the Sage, or both).

If the crashes only happen when reading, it suggests an issue with the book. Editing it for errors should fix that. There is one hang and reboot that could be trigged by a very large kepub when opening it the first time.

BookCat · 05-31-2022, 01:05 AM

My Libra 2 sometimes hangs when I'm changing the font and/or light settings. It's easily rectified; sometimes all that's needed is to close and open the sleep cover, failing that, just to turn it off and on again.

I tried the 4.32 update, but didn't like some weird things it did to the page turn buttons (if I'd been using the buttons to increase/decrease font or light settings, they continued doing this after those menus had been dismissed - until I restarted). Consequently, I reverted to 4.30, with patches.

05-30-2022, 09:19 AM	#1
Pajamaman Wizard Posts: 2,874 Karma: 10700629 Join Date: May 2016 Location: Canada Device: Onyx Nova	Libra 2 crashes Libra 2 stability / crashes Set up a Libra 2 last night. Lovely device. However, experienced about three crashes when opening side loaded epubs. I regenerated all the books just in case in calibre. Think I saw one more crash after that. I solved the crashes by holding the power button down and turning back on. FW 4.3.0. WiFi is off. Is there any reason for this? Is there anything I can do to resolve stability? Normally I wouldn't worry, but it's a friend's device who is going on a long trip who knows nada about resolving tech problems. Hopefully the crashes will go away or be infrequent, but I'm mildly concerned.

05-30-2022, 12:17 PM	#3
Krios Zealot Posts: 113 Karma: 37002 Join Date: Jun 2019 Device: Bookeen Odyssey FrontLight 2, Pocketbook Inkpad 3, Kobo Libra 2	I use 4.30 firmware (had some font issues with 4.32, so i have downgraded to 4.30), i also have occasional hang up, only solution is to restart, but it's rare so it doesn't bother me so much. Last edited by Krios; 05-30-2022 at 12:34 PM.

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05-30-2022, 12:10 PM	#2
Pajamaman Wizard Posts: 2,874 Karma: 10700629 Join Date: May 2016 Location: Canada Device: Onyx Nova	75 views and no answers. Based on this, should I assume that these occasional crashes are unknown, and as such, the device may be a lemon? I have read in passing comments on libra 2 crashes, but it seems to be with FW 4.3.1.

05-30-2022, 12:29 PM	#4
PeterT Grand Sorcerer Posts: 13,698 Karma: 79983758 Join Date: Nov 2007 Location: Toronto Device: Libra H2O, Libra Colour	Could both of you clarify f/w versions.. 4.3.0 OR 4.30? I believe the Libra 2 shipped with 4.29 Sent from my Pixel 4a using Tapatalk

05-30-2022, 12:33 PM	#5
Krios Zealot Posts: 113 Karma: 37002 Join Date: Jun 2019 Device: Bookeen Odyssey FrontLight 2, Pocketbook Inkpad 3, Kobo Libra 2	Sorry, i meant 4.30, i will edit my post.

05-30-2022, 12:50 PM	#6
slantybard my parent's oops... Posts: 493 Karma: 1477572 Join Date: Feb 2009 Device: Vx->Handera->Clie-> Axim->505->650->KPW/Aura ->L2->iOS/CBW	I just bought a L2 last week and it bricked on an automatic update 5 min after opening up the box and turning the device on. Had to exchange it. New device has been stable running (post update) 4.30.18838 (which I have also patched, put screensavers in, and added multiple fonts) with 3k calibre side loaded books on it.

05-30-2022, 01:45 PM	#9
PeterT Grand Sorcerer Posts: 13,698 Karma: 79983758 Join Date: Nov 2007 Location: Toronto Device: Libra H2O, Libra Colour	There was NO 4.3.0 Sent from my Pixel 4a using Tapatalk

05-30-2022, 02:12 PM	#10
Pajamaman Wizard Posts: 2,874 Karma: 10700629 Join Date: May 2016 Location: Canada Device: Onyx Nova	K. I no longer have it with me. It must be 4.30.

05-30-2022, 02:55 PM	#11
Liesse Zealot Posts: 134 Karma: 610994 Join Date: Dec 2010 Location: UK Device: Kobo Libra Colour	I've had my Libra 2 since Christmas. I think it has crashed less than a handful of times. Once doing its out of the box firmware update, it crashed when running the previous to the current firmware version, and once reading on holiday when I'd left it out in a sunny spot for a while when we went for lunch, it must have been too hot and froze (ha!) and needed me to turn it off and on again. Mine is not crash pro e at all. Sent from my SM-G990B using Tapatalk

05-30-2022, 06:14 PM	#13
Pajamaman Wizard Posts: 2,874 Karma: 10700629 Join Date: May 2016 Location: Canada Device: Onyx Nova	It's a good tip. Thanks. If she has problems, I can tell her how to do it. BUT Did you have crashes on previous FW versions before 4.32?

05-31-2022, 01:05 AM	#15
BookCat C L J Posts: 2,911 Karma: 21115458 Join Date: Dec 2008 Location: Birmingham UK Device: Sony e-reader 505, Kindle PW2, Kindle PW3, Kobo Libra2	My Libra 2 sometimes hangs when I'm changing the font and/or light settings. It's easily rectified; sometimes all that's needed is to close and open the sleep cover, failing that, just to turn it off and on again. I tried the 4.32 update, but didn't like some weird things it did to the page turn buttons (if I'd been using the buttons to increase/decrease font or light settings, they continued doing this after those menus had been dismissed - until I restarted). Consequently, I reverted to 4.30, with patches.