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#151 |
Junior Member
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Karma: 10
Join Date: Apr 2009
Location: Mesquite, Texas
Device: Sony Reader (700)
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Wow, I hated amazon before hearing this and this just confirms some of my reasoning.
I am SO very glad that I decided to get a Sony Reader now instead of a Kindle. Even though I disliked amazon I was really considering the Kindle. |
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#152 | |
Hi There!
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Karma: 2930523
Join Date: Feb 2008
Location: Ft Lauderdale
Device: iPad
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Quote:
I, for one, expected to always be a lifelong Amazon customer. When it first began, the internet was young and I was thrilled to be able to order books in this new and fascinating method. Orders arrived in 2 days, always correct, and usually with some sort of promotional item or whatever. As they grew and added electronics, then jewelry, then everything else, I found that I could comparison price shop with Walmart for things like cameras and never beat Amazon's prices and/or Amazon offered added value with free promotional items. I finally stopped comparison shopping and just went straight to Amazon. Until just last month, Amazon was my first choice go-to for any big ticket item (except TV's, those weigh too much for my elderly mailman). I don't understand your problem with being loyal to a company that has made my life so much easier? Or are you simply prejudiced against anything that you consider to be some deceitful "western ideology." |
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#153 |
Resident Curmudgeon
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Karma: 145864619
Join Date: Nov 2006
Location: Roslindale, Massachusetts
Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3
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There is a perfectly good reason here to get pissed at Amazon. The reason is the terminating of an account without warning. It is one thing if Amazon was to issue a warning and the person ignored it and then the account was closed. That would be ok. If I was to receive a warning, I'd give Amazon a call to find out what I've been doing wrong so I could avoid doing it. But to just have the account closed for my doing things that I thought were correct is just wrong.
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#154 | |
eBook Enthusiast
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Karma: 93383099
Join Date: Nov 2006
Location: UK
Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6
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Quote:
I am prepared to accept that, given the stated circumstances in this particular case (refunds requested for two TVs and "several" DSLRs), Amazon might feel sufficiently suspicious of this person to "pull the plug", even though they did decide to reverse the decision. We really don't have enough facts to be able to make a generalisation as to whether the practice is problematic or not - IMHO. Let me ask you: are there no circumstances in which you would consider it acceptable to terminate someone's account for suspicious activity? Buying 10 expensive TV sets one after the other and returning each one? 20? 50? 100? Most reasonable people would accept, I think, that there is a "line" which can be crossed. |
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#155 | |
Ad astra per aspera
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Karma: 724
Join Date: Aug 2008
Location: Mexico
Device: PRS-505, PRS-300 & HTC HD2
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Quote:
I think most people here agree that Amazon is right to deny access to customer abusing their return system. The problem is in the way they are doing it : - No communication on the banning rules. So long as Amazon's customers remains uninformed, the rules indeed appears as being "capricious". - No warning - Denied access to previous digital purchases, and for Kindle owner to the main source of future no-public domain ebook purchases. (Especially since on the other hand they are making an extra effort to deny access to other stores). - Also, the possibility of getting banned as a "related account". For example if an "abusing customer" added your own address to his own account to send you a gift. Again this may be not true, but since we are left in the dark about the rules we must guess the worst. It should be rather easy for them to improve the way they ban abusing customers. Not doing so show that they don't care about any individual customer, just about the big profitability picture. Last edited by Faenad; 04-08-2009 at 12:45 PM. |
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#156 | |
Gadget Geek
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Karma: 22221
Join Date: Aug 2007
Device: Paperwhite, Kindle 3 (retired), Skindle 1.2 (retired)
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Quote:
What I find inexcusable is cutting people off from previously purchased content like their books and videos as well as not honoring gift certificates. I can understand not wanting to do business with customers that cost you more money than they make. Excessive returns and excessive CS contacts do this quickly, but it is completely unfair to take away their purchased products without any compensation. Last edited by Alisa; 04-08-2009 at 01:00 PM. |
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#157 | |
Evangelist
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Karma: 451808
Join Date: Feb 2009
Location: California, USA
Device: my two eyes, KLiiK, Sony PRS-700
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Quote:
Loyalty suggests obligation and faithfulness to a company, and this would occur even if another company offers lower price. If I buy things online, I buy from a store that has the following combination and I'm ranking them in order: lowest total price, reputable business, return policy. In many cases, Amazon.com is the one I buy from. But, it's not because I feel loyal to them but it's because they generally offer the best combination of the features I mentioned above. But, I also buy from abebooks.com when they have lower price books. In that case, I would not call myself a loyal customer. I am not loyal to Amazon. I'm not beholden to them. I have no obligation to purchase from them. Do you feel obligated to purchase from Amazon when you need to buy something, because you "have" a relationship to the company? |
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#158 |
Enthusiast
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Karma: 404
Join Date: Feb 2009
Location: Washington, DC
Device: iPhone 3GS
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Would you agree this becomes less clear as soon as you own a Kindle?
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#159 | |
ZCD BombShel
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Karma: 8293322
Join Date: Jan 2009
Location: The Frozen North (aka Illinois, USA)
Device: iPad, STB Kindle Oasis
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Quote:
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#160 | |
Evangelist
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Karma: 451808
Join Date: Feb 2009
Location: California, USA
Device: my two eyes, KLiiK, Sony PRS-700
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Quote:
Of course, you could buy a Kindle out of loyalty because you so love Amazon and what have to offer you want to give them more money. In that case, that would be loyalty. But, mere fact of buying a Kindle does not blur the line between loyalty and merely purchasing from Amazon because for a particular product they have the lowest price. ---------------------------------- * I put "have" in quotes because the Kindle locks out the unknowledgeable reader from other digital book formats but someone with a little bit of knowledge couple potentially find ways to convert one digital book format to another but this is not entirely trivial. |
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#161 | |
Enthusiast
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Karma: 404
Join Date: Feb 2009
Location: Washington, DC
Device: iPhone 3GS
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Quote:
My interpretation is that Amazon is convenient, has good prices, a good return policy, etc. which causes us to be 'loyal' (i.e. 'steady') in our purchasing behavior. |
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#162 | |
Evangelist
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Karma: 451808
Join Date: Feb 2009
Location: California, USA
Device: my two eyes, KLiiK, Sony PRS-700
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Quote:
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#163 |
Bookworm
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Karma: 1029391
Join Date: Jun 2008
Location: Salt Lake City, Utah, USA
Device: Nook Tablet, Samsung Galaxy Tab3, Sony PRS700, Sony PRS505
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Another reason to be glad I've now bought two Sony readers. I think I will avoid Amazon in the future.
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#164 |
Enthusiast
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Karma: 404
Join Date: Feb 2009
Location: Washington, DC
Device: iPhone 3GS
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The phrase "loyal customer" is in common use. I don't think you will succeed in getting the world to change their terminology. In a google fight between "loyal customer" and "regular customer", loyal wins by a wide margin (672K hits to 90K).
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#165 | |
Guru
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Karma: 11012
Join Date: Nov 2007
Location: Warsaw, Poland
Device: Bookeen Cybook
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Quote:
As many other companies they have in the "terms of service" legal document restrictions that they can cancel Whispernet, or ban account at any time. It's normal business practice, and for a customer it's easy to assume than if you behave, it won't matter because they'll never do a bad thing to you. However, when you learn that you can walk into such a landmine without warning when doing business with Amazon, I understand why many people here declare they will close an account with Amazon. For the peace of mind, if nothing else. |
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