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Old 03-23-2022, 09:21 PM   #1
Barty
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Libra 2 does not wake up after being ejected from Win10
I finally upgraded from windows 7 to 10 and having an odd problem with my Libra 2. When I eject ("safely remove") from Windows 10, it does not wake up. It still shows the connected to PC screen. I have to push power button, and it goes to sleep and shows screensaver. I then push power button again and it wakes up.

But half of the time it doesn't even wake up; it just freezes and I have to reboot.

It was fine on windows 7. libra 2 on latest f/w. win 10 is up to date

anyone else seeing this problem?
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Old 03-23-2022, 10:22 PM   #2
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If you've safely ejected from Windows (windows no longer shows the usb device as connected) just disconnect the cable.

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Old 03-23-2022, 11:48 PM   #3
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try to eject the device's drive from the Win Explorer
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Old 03-24-2022, 01:19 AM   #4
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Quote:
Originally Posted by Barty View Post
I finally upgraded from windows 7 to 10 and having an odd problem with my Libra 2. When I eject ("safely remove") from Windows 10, it does not wake up. It still shows the connected to PC screen. I have to push power button, and it goes to sleep and shows screensaver. I then push power button again and it wakes up.

But half of the time it doesn't even wake up; it just freezes and I have to reboot.

It was fine on windows 7. libra 2 on latest f/w. win 10 is up to date

anyone else seeing this problem?
This is the same problem I had which is mentioned in this thread: https://www.mobileread.com/forums/sh...d.php?t=345746

At around post number 32 I started to describe difficulties loading books onto the device; I couldn't see them after ejecting and disconnecting the Libra from the computer. PeterT made a comment which made me wonder if I was ejecting the Libra properly.

I've always ejected devices by going to the hardware icon on the taskbar. This wasn't properly working for the Kobo. So I went to the Start menu (I'm using Windows 7) to My Computer > Kobo and right clicked this to select Eject. This worked.

Maybe you're having a similar issue. I had to push the power button twice as well, till I saw a light flashing on the front of the Libra 2 and little dots on the screen. This isn't what we should see.

Took me ages to sort it out.
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Old 03-24-2022, 01:36 AM   #5
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Personally, I either use the SmartEject plugin for calibre or the eject right click menu option in File Explorer. Using the eject option from the USB icon in the systray has not worked reliably for me for close to a decade. The one time I looked at what was happening (I had an oscilloscope handy and time on my hands), it seems as if the time that the power was removed from the device was not long enough when using the USB icon to trigger the device into realizing that it was disconnected. However, that eject does finish flushing any unwritten data before the attempted disconnect so simply unplugging the device allowed it to finish the disconnect.
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Old 03-24-2022, 09:22 AM   #6
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I've never used the USB icon to eject my H2O (and not Libra 2). I do it with Calibre (mostly) or Windows Explorer.
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Old 03-24-2022, 11:21 AM   #7
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Aha! Ejecting from explorer works. Thank you everyone, that was very helpful. One thing I like about the Kobo is you can connect and eject through software rather than physically connecting and disconnecting the cable. Very handy for testing
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Old 03-24-2022, 07:28 PM   #8
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For the record, I use whatever method of ejecting the device that comes to hand. And the USB icon is probably the way I do it the most when I am not using calibre. I don't see any real difference. The different devices will sometimes not show they have been ejected and need to be actually unplugged before they show nickel. And I have not noticed and difference in the frequency of any issues. The main one is the annoyance that I never notice it when it happens so the device isn't ready to use when I reach for it.
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Old 03-24-2022, 07:39 PM   #9
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One environment I've never had the device disconnect from is a Chrome Book; I can eject it from the file manager but it always requires the USB cable to be disconnected.

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Old 03-24-2022, 09:53 PM   #10
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Don't mean to hijack the thread but i'm having a somewhat problem may be also related to this, as I just bought one myself from Forma, which was able to do such things fine without issue.

Instead of waking up however whenever I transfer books and I eject the device it begins to transfer the device then goes to sleep and says connect to power source even though it is still plugged in ( just disconnected from windows)

Normaly it can transfer around 200 books before doing this so its a long proccess when I'm trying to transfer over 3,000 of them.
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Old 03-24-2022, 10:27 PM   #11
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Quote:
Originally Posted by Lemons View Post
Don't mean to hijack the thread but i'm having a somewhat problem may be also related to this, as I just bought one myself from Forma, which was able to do such things fine without issue.

Instead of waking up however whenever I transfer books and I eject the device it begins to transfer the device then goes to sleep and says connect to power source even though it is still plugged in ( just disconnected from windows)

Normaly it can transfer around 200 books before doing this so its a long proccess when I'm trying to transfer over 3,000 of them.
I wouldn't recommend transfering so many books at one time. Ereaders usually need a chance to 'digest' the books.

It sounds like you have successfully disconnected the ereader, but it is recognising that it's still connected to a computer. Let it stay connected for a while (indexing that many books takes power) but just switch it on to continue reading.

If you don't see your books on the reader after a couple of minutes, ensure that you're ejecting using windows explorer, rather than the icon on the taskbar.
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Old 03-25-2022, 03:44 AM   #12
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Quote:
Originally Posted by Lemons View Post
Don't mean to hijack the thread but i'm having a somewhat problem may be also related to this, as I just bought one myself from Forma, which was able to do such things fine without issue.

Instead of waking up however whenever I transfer books and I eject the device it begins to transfer the device then goes to sleep and says connect to power source even though it is still plugged in ( just disconnected from windows)

Normaly it can transfer around 200 books before doing this so its a long proccess when I'm trying to transfer over 3,000 of them.
How long after you eject the device does it do this? Did the progress bar move and the percent complete update? When you sideload books, details about them have to be imported into a database. That is a CPU and disk intensive process. Handling 3000 books will take a while. I think I have had the device go to sleep while doing this. If I'm watching, I tap the screen occasionally to try to prevent this.

It can be a sign that there is a problem book. This can crash the import which could trigger a reboot, or just hang the process. If this is the case, finding which book is doing it could be a problem.

But, unlike some others, I have no issue with the idea of importing a large number of books. I don't do it often as once the books are on the device, I only add small numbers of books at a time. But, I have put 6000+ on a new device with not issues. Well, apart from a lack of patience
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Old 03-25-2022, 09:37 AM   #13
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For an update, I did try quite a lot of batches, large and small( less than 20 books) with varied mixed results that made me think something is wrong with the Libra. as I also tested it with the Forma, which went through all batch's just fine..

I went through a rather large range of tests, but when some worked most of the books were corrupted, so I also downgraded the firmware thinking that could help which it didn't. My last test though, I tried turning off sleep mode and also power settings so it would just stay on, and after a dozen minutes it just shut itself off without even putting books on it so I think its issue is elsewhere and I'm just going to return it.
Last edited by Lemons; 03-25-2022 at 09:39 AM.
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Old 03-25-2022, 10:16 PM   #14
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Quote:
Originally Posted by Lemons View Post
For an update, I did try quite a lot of batches, large and small( less than 20 books) with varied mixed results that made me think something is wrong with the Libra. as I also tested it with the Forma, which went through all batch's just fine..

I went through a rather large range of tests, but when some worked most of the books were corrupted, so I also downgraded the firmware thinking that could help which it didn't. My last test though, I tried turning off sleep mode and also power settings so it would just stay on, and after a dozen minutes it just shut itself off without even putting books on it so I think its issue is elsewhere and I'm just going to return it.
No, that shouldn't happen. Some of it could be the firmware issues, but, overall it sounds more like a hardware fault. After you unplug it and turn it on, has the battery charged? Is it retaining a charge? That's more to satisfy my curiosity as I think you should return it.
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Old 03-25-2022, 10:41 PM   #15
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I did return it but no the battery never changed and still showed it was at 100% think I just might try the Sage despite the bad battery reports once I get a refund thanks
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