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Old 10-27-2021, 04:17 PM   #121
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Originally Posted by John Hopper View Post
No they're not. Good spot. For my cover, the arrows to the right of processed are not even filled in. I simply don't understand why they are not processed and shipped as a single package when I ordered them at the same time and they clearly go together.

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The covers were not available to ship at release of the Sage. Customers received an email stating the cover would be shipped the following (this) week.
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Old 10-27-2021, 04:20 PM   #122
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The covers were not available to ship at release of the Sage. Customers received an email stating the cover would be shipped the following (this) week.
I ordered a cover too, on Saturday. I’ve not received any indication that the covers are not in stock. Mines not shipped yet.
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Old 10-27-2021, 04:25 PM   #123
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I ordered a cover too, on Saturday. I’ve not received any indication that the covers are not in stock. Mines not shipped yet.
That's because you did not pre-order, when they were not available at release time. I have already received notification of shipment.
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Old 10-27-2021, 04:47 PM   #124
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That's because you did not pre-order, when they were not available at release time. I have already received notification of shipment.
I understand that, I'm just saying that when I ordered I was given no indication of any delays to shipment. Mine isn't delayed yet as such, but other UK customers on here who did pre order still haven't had their covers shipped either.
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Old 10-27-2021, 05:02 PM   #125
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I understand that, I'm just saying that when I ordered I was given no indication of any delays to shipment. Mine isn't delayed yet as such, but other UK customers on here who did pre order still haven't had their covers shipped either.
Well, the week isn't over yet. I would guess the orders will be fulfilled, as in my case. Also, it has been my experience that the order status vs. "has shipped" email never seem to be in sync.
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Old 10-28-2021, 12:37 AM   #126
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The covers were not available to ship at release of the Sage. Customers received an email stating the cover would be shipped the following (this) week.
I've received no email about the cover. I preordered both at the same time on 7 October. I did wonder whether the delay in shipping the Sage might be because they were waiting for the covers to be available so they could ship them together, but clearly not.

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Old 10-28-2021, 03:37 AM   #127
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Originally Posted by John Hopper View Post
I've received no email about the cover. I preordered both at the same time on 7 October. I did wonder whether the delay in shipping the Sage might be because they were waiting for the covers to be available so they could ship them together, but clearly not.

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At least two of us received this email:

Hello,

Thank you for shopping at Rakuten Kobo eReader Store.

We are glad to inform you that your order is currently being processed.*

Please note that your order will have multiple shipments, your Kobo Sage Sleepcover will be shipped next week in a separate shipment.

You can find any other info about your order at:*https://us.kobobooks.com/pages/order-status.

If you need any further assistance with your order, please reply to this email.

For general issue please visithelp.kobo.com

Sincerely,
The Rakuten Kobo Team
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Old 10-28-2021, 03:41 AM   #128
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Quote:
Originally Posted by Skydog View Post
At least two of us received this email:

Hello,

Thank you for shopping at Rakuten Kobo eReader Store.

We are glad to inform you that your order is currently being processed.*

Please note that your order will have multiple shipments, your Kobo Sage Sleepcover will be shipped next week in a separate shipment.

You can find any other info about your order at:*https://us.kobobooks.com/pages/order-status.

If you need any further assistance with your order, please reply to this email.

For general issue please visithelp.kobo.com

Sincerely,
The Rakuten Kobo Team
It looks like you ordered from the US store. Both John Hopper and I ordered from the UK store.
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Old 10-28-2021, 07:28 AM   #129
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My Sage is delayed. It was due for delivery today but the latest tracking says its delayed.
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Old 10-28-2021, 09:33 AM   #130
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Originally Posted by Josieb1 View Post
It looks like you ordered from the US store. Both John Hopper and I ordered from the UK store.
Curious if they’re actually different physical locations though. Did your package originate in Canada (I suspect not but it’ll be interesting if it did)
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Old 10-28-2021, 09:43 AM   #131
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Curious if they’re actually different physical locations though. Did your package originate in Canada (I suspect not but it’ll be interesting if it did)
No, the Netherlands, Tiburg, then Eindhoven
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Old 10-28-2021, 10:09 AM   #132
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Yay, my Sage has shipped! Probably will be delivered next week.
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Old 10-28-2021, 11:19 AM   #133
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Yay, my Sage has shipped! Probably will be delivered next week.

Mine too. Yesterday. 😍😍😍


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Old 10-28-2021, 11:48 AM   #134
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No, the Netherlands, Tiburg, then Eindhoven
how could you order from the UK store? looks like they ship to the UK only...or did i miss something?
hope you dont mind me asking

thing is: i am based in Austria and i am still looking for a distributer who will ship to my country
thank you
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Old 10-28-2021, 11:50 AM   #135
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thing is: i am based in Austria and i am still looking for a distributer who will ship to my country
thank you
LDLC.com ships internationally
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