Kindle oasis 2, broken screen

Julian1984 · 07-03-2021, 08:12 AM

Hi!

I don't know how (no blows or anything has been given) my Oasis 2 (9th generation) has the screen broken, but the glass is fine.

An e-ink stain has appeared that prevents you from seeing a third of the screen.

On Amazon they tell me that they don't repair the screens, and it's out of warranty.

Any ideas?

Thanks!

salamanderjuice · 07-03-2021, 08:32 AM

Sounds like maybe the glass substrate broke. It's a layer of glass beneath the screen. So I think your options are either buy a new one, track down a replacement screen and replace it yourself or find someone else who can do it for you.

Julian1984 · 07-03-2021, 10:18 AM

Quote:

Originally Posted by salamanderjuice

Sounds like maybe the glass substrate broke. It's a layer of glass beneath the screen. So I think your options are either buy a new one, track down a replacement screen and replace it yourself or find someone else who can do it for you.

I’ve just upload an image.

It’s reparable?

Thanks!

salamanderjuice · 07-03-2021, 11:00 AM

You'd have to replace the entire screen as what I mentioned has happened. The glass substrate is broken. So you're either going to need to find someone you can pay to do it for you or try it yourself.

j.p.s · 07-03-2021, 12:33 PM

Quote:

Originally Posted by salamanderjuice

Sounds like maybe the glass substrate broke. It's a layer of glass beneath the screen. So I think your options are either buy a new one, track down a replacement screen and replace it yourself or find someone else who can do it for you.

That could be difficult since, so far, no one has been able to open it without destroying it.

Deskisamess · 07-03-2021, 03:08 PM

It's not cost effective to repair them. Amazon will usually give a small discount on an out of warranty device that needs replacing.

Julian1984 · 07-09-2021, 01:34 AM

Thanks you all.

After talking with amazon, they give me a 15% discount on a new one… (better than nothing) but still I don’t know what happened…

JSWolf · 07-09-2021, 01:54 AM

Quote:

Originally Posted by Julian1984

Thanks you all.

After talking with amazon, they give me a 15% discount on a new one… (better than nothing) but still I don’t know what happened…

If you want a good Reader that uses a plastic substrate for much more durability, you could get a Kobo Forma.

Dr. Drib · 07-09-2021, 08:00 AM

Quote:

Originally Posted by JSWolf

If you want a good Reader that uses a plastic substrate for much more durability, you could get a Kobo Forma.

As long as one wants to live with the alleged 'Wedge of Woe' light issue, then Jon's suggestion appears to be fine.

07-03-2021, 08:12 AM	#1
Julian1984 Enthusiast Posts: 29 Karma: 10 Join Date: Nov 2012 Device: Paperwhite	Kindle oasis 2, broken screen Hi! I don't know how (no blows or anything has been given) my Oasis 2 (9th generation) has the screen broken, but the glass is fine. An e-ink stain has appeared that prevents you from seeing a third of the screen. On Amazon they tell me that they don't repair the screens, and it's out of warranty. Any ideas? Thanks!

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07-03-2021, 08:32 AM	#2
salamanderjuice Guru Posts: 919 Karma: 12671918 Join Date: Jul 2017 Device: Boox Nova 2	Sounds like maybe the glass substrate broke. It's a layer of glass beneath the screen. So I think your options are either buy a new one, track down a replacement screen and replace it yourself or find someone else who can do it for you.

07-03-2021, 11:00 AM	#4
salamanderjuice Guru Posts: 919 Karma: 12671918 Join Date: Jul 2017 Device: Boox Nova 2	You'd have to replace the entire screen as what I mentioned has happened. The glass substrate is broken. So you're either going to need to find someone you can pay to do it for you or try it yourself.

07-03-2021, 03:08 PM	#6
Deskisamess Wizard Posts: 2,752 Karma: 45301087 Join Date: Sep 2012 Location: Ohio Device: iPhone 13 Pro, iPad mini, iPad Pro 12.9",Paperwhite 6.8", Scribe 2022	It's not cost effective to repair them. Amazon will usually give a small discount on an out of warranty device that needs replacing.

07-09-2021, 01:34 AM	#7
Julian1984 Enthusiast Posts: 29 Karma: 10 Join Date: Nov 2012 Device: Paperwhite	Thanks you all. After talking with amazon, they give me a 15% discount on a new one… (better than nothing) but still I don’t know what happened…