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Old 04-28-2021, 06:08 AM   #1
Uncle Robin
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Kobo Store Live Chat no more?
I wanted to ask about a book I was hoping to buy, and have just discovered that it seems the Kobo Live Chat is actually dead?
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Old 04-28-2021, 07:53 AM   #2
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mine didnt even open up when i needed it in november but not sure if i was blocking something
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Old 04-28-2021, 07:55 AM   #3
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mine didnt even open up when i needed it in november but not sure if i was blocking something
I tried in 3 different browsers, made sure the ad blockers were all off. The "feedback" button is there, but it no longer links to any chat window, just a contact form. At least, that was my experience today.
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Old 04-28-2021, 08:29 AM   #4
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Quote:
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I tried in 3 different browsers, made sure the ad blockers were all off. The "feedback" button is there, but it no longer links to any chat window, just a contact form. At least, that was my experience today.
They seem to have buried it a bit more. The path seems to be "Feedback", "Submit request" under "Customer Care", select an issue and "Contact us" appears at the bottom. Clicking that shows a chat option.
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Old 04-28-2021, 08:59 AM   #5
Uncle Robin
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They seem to have buried it a bit more. The path seems to be "Feedback", "Submit request" under "Customer Care", select an issue and "Contact us" appears at the bottom. Clicking that shows a chat option.
Wow! I'm surprised it's not labelled "Beware of the Leopard"
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Old 04-28-2021, 09:11 AM   #6
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Last time I used the chat was last November when I needed to revert a purchase since the EPUB would not open in ADE 2.0. They seem to have changed something in the mechanism of the ACSM interaction with the Adobe server. So I stopped buying from them altogether. Now they seem to have moved even further away from their customers....
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Old 04-30-2021, 07:17 PM   #7
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Quote:
Originally Posted by Uncle Robin View Post
Wow! I'm surprised it's not labelled "Beware of the Leopard"

Hilarious, but sad. 🤣

On the mobile layout, I found it this way. All options are at the bottom of the page except the sneaky one at the end: All about Rakuten Kobo>Get Help>Contact Us>pick an issue>Contact Us>Chat with Us (But the page loaded on their social media info block. I had to scroll back up to reveal the “Chat with Us” option!!)

I fired up a chat for fun to let them know I didn’t like how deeply the chat was located. I got this reply:

❝We're really sorry for the inconvenience, we try to answer most of your questions on our site with ought you needing to chat with us but we do make it visible in case you need it.

There ya go! 🤷🏻*♂️


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