converticus repairus!

[davidfor]

Originally Posted by luisdent

i assumed it was the kobo utility sending the books, but it is irrelevant, it worked once and then stopped working. after a recent update it is now working again.

It is relevant because it demonstrates you did not know what was happening and didn't actually make much of an effort to work out what was happening. The only update that would have made things work again was an update to calibre that include the support for the latest Kobo firmware. And even that was easily handled with older calibre versions.

regarding the database, my experience says you are wrong or don't understand why it resolved the issue. the log showed me the folder path and it was not hidden or a system file. it didn't exist. once i created the folder in explorer manually and reconnected the device the functions starting working with no errors and files appeared in that folder.

No, I do not understand how if fixed the problem. But, you do not understand that I am the person who maintains the KoboTouch driver in calibre, created the Kobo Utilities plugin and am at least a little involved in all the other Kobo related plugins that exist. I know how this works. What you said is completely and utterly absurd. If that directory did not exist, the device would have detected it, rebooted and then prompted you to do a setup. And I do know this from experience. I have done lots of experiments with what happens if certain files are missing or replaced.

and why is it the first problem i should have started with? if, as you say, sending the book doesn't require kobo utilities, then i was using a completely normal and supported method of everything i was doing. load properly named fonts, drag books onto device directly. and it was working, so i believe these were separate issues.

Because that was what the actual problem was. Or at least a symptom of what the actual problem was. Something more was going on than the device than just not showing a book in the list. We also assumed you were using calibre to put the book on the device. That is why I asked if the book was actually on the device. I wanted to know if the send-to-device was failing in some way. If we knew that calibre was having problems communicating with the device, we would have been asking different questions. Just as if we had known you were manually copying books to the device, the questions would have been different.

[luisdent]

I've been patient, tried to carefully consider my responses, put in effort to search for a solution, admitted when i was wrong before, and I've posted as best as i can what i have done and what i know. the folder issue happened as i explained, and i had loaded calibre enough times to know that it didn't just go away on it's own. maybe there are simply variables or conditions you haven't accounted for...

i mean no disrespect. i work in technical support. i know it can be frustrating to explain things when you aren't on the same page, or knowledge of a system differes between you. but i try to discuss things kindly and ask questions to figure things out. i don't have the time or desire to be a back end system expert on e-reader software. i want to read books and have them look as good as i can. i had an issue, so i came where i thought i might find a solution.

I am rhankful for the work you've done on the utilities, and I'm sure many others have benefitted greatly from it as well. my books are currently working as intended so hopefully this thread can help anyone else having the issue.

[davidfor]

Simple question: Was I wrong? Was the actual problem related to why calibre could not connect to the device?

My point is that your problem report was lacking in important detail. And you were trying to fix a problem when there was a more fundamental pre-existing problem. As someone who does technical support, I would have expected that to be a problem you would frequently see.

[luisdent]

Originally Posted by davidfor

Simple question: Was I wrong? Was the actual problem related to why calibre could not connect to the device?

My point is that your problem report was lacking in important detail. And you were trying to fix a problem when there was a more fundamental pre-existing problem. As someone who does technical support, I would have expected that to be a problem you would frequently see.

Wrong about which items? Either way, it is possible to be right and not be rude. :-P But I digress. Nonetheless, as I stated... There were two main issues brought up. The conversion issue appears to have been resolved at some point after an update. It didn't work, the book was physically on the device in kepub format as viewable in windows explorer. But the device didn't see it. After troubleshooting many things I had just assumed it still wasn't working, which i have stated was an error. But after testing it more recently it did work, with no change but updates and the kobo utilities database file fix, which i assume was unrelated as we discussed.

The font and layout issues were the presence of the additional font variants and nothing you had mentioned with naming or otherwise. And the relation was not obvious, but reading the wiki another use posted mentioned the variants issue and that led to the resolution of removing the extra font variants. So both are working now and I'm good.

[davidfor]

Originally Posted by luisdent

Wrong about which items? Either way, it is possible to be right and not be rude. :-P But I digress.

Any rudeness came about because you did not pay attention to what you were being told. You kept blaming the Kobo Utilities plugin after being told it was in no way involved. And I explicitly asked some questions which you didn't bother with. Answering them would have solved this faster.

Nonetheless, as I stated... There were two main issues brought up. The conversion issue appears to have been resolved at some point after an update. It didn't work, the book was physically on the device in kepub format as viewable in windows explorer. But the device didn't see it. After troubleshooting many things I had just assumed it still wasn't working, which i have stated was an error. But after testing it more recently it did work, with no change but updates and the kobo utilities database file fix, which i assume was unrelated as we discussed.

There is absolutely no evidence that the conversion was a problem. You eventually mentioned in passing another problem. That was actually a symptom of the real problem. And the book not importing was probably another symptom of the same problem. At the very least, that other problem needed to be fixed before worrying about why any one book had not been imported on the device.

The font and layout issues were the presence of the additional font variants and nothing you had mentioned with naming or otherwise. And the relation was not obvious, but reading the wiki another use posted mentioned the variants issue and that led to the resolution of removing the extra font variants. So both are working now and I'm good.

And you showed as much attitude as I did. You reactions to the questions about the fonts was not good.

[luisdent]

Originally Posted by davidfor

Any rudeness came about because you did not pay attention to what you were being told. You kept blaming the Kobo Utilities plugin after being told it was in no way involved. And I explicitly asked some questions which you didn't bother with. Answering them would have solved this faster.

There is absolutely no evidence that the conversion was a problem. You eventually mentioned in passing another problem. That was actually a symptom of the real problem. And the book not importing was probably another symptom of the same problem. At the very least, that other problem needed to be fixed before worrying about why any one book had not been imported on the device.


And you showed as much attitude as I did. You reactions to the questions about the fonts was not good.

so much ego. things lead to other things. that's how troubleshooting works. i was very polite until you consistently had an attitude. but whatever... no one else responded the way you did. and they helped. so thank them. and good day sir. I'm done responding to your shinanigans.

[davidfor]

Originally Posted by luisdent

so much ego. things lead to other things. that's how troubleshooting works. i was very polite until you consistently had an attitude. but whatever... no one else responded the way you did. and they helped. so thank them. and good day sir. I'm done responding to your shinanigans.

Well, I do find that funny. And I'm not going to make any claims about my ego. But, I will ask you to uninstall the Kobo Utilities plugin. You clearly do not know what it does, and if you do not have it installed, you drastically reduce the likelihood of needing to contend with my ego when you have a problem.