The Vent and Rant Thread - Page 2278

Rumpelteazer · 03-02-2021, 01:28 PM

Mid December the Dutch government decided all non-essential stores had to close. Our store is non-essential. For a couple of regular customers we like, who live/have their business within walking distance we delivered (which was allowed). Three weeks ago we were allowed to implement a click-and-collect system, although in our case it is call-and-collect, since we don't have a website. People can call in their order, when we have them on the phone we pick the items they want and then we arrange a pick up time. The government made the rule that there should be at least four hours between ordering and picking up the items. To prevent people from going to the store, calling in the order whilst standing in front of the store. Customers weren't allowed in the store. We set up a table in the entryway, blocking the door, put up a cough-screen and stuck a doorbell button on the table. We put a big table next to the door inside, with the ordered items in bags, our cash register and the card machine. Last Friday I overheard three men of the city council discussing our set-up and they thought it was perfect. We also have to keep a logbook to prove there is at least four hours between ordering and picking it up.

More and more people tried to circumvent the four hour rule. Coming to the store, claiming they didn't know about it, and that they had come all the way over, blah blah blah. Or trying to convince us on the phone. On the second and third Saturday we had more customers ringing the doorbell without placing an order in advance than actual booked pick-ups. By early to mid afternoon it's hard to stay nice to those people.

From tomorrow the rules change again. We can open for appointments. Again it has to be booked at least four hours in advance, two customers are allowed in a store at the same time (two per floor is the rule). We allow one customer per appointment, since we also still have call-and-collect. No more than six customers an hour. We book appointments per 15 minutes. But if a customer, or we, think they need more time we can add 15 minutes (or 30) onto it.

Today we were closed, we broke down half of the counter and put it up in the front of the store, for the call-and-collect. I made new signs. On the shop door there is one which states in big, bold and underline letters that people are only allowed into the store if they have an appointment. But looking at the behavior of people over the past three weeks I expect we have to install a lock and doorbell, to people who don't have an appointment from walking in.

It's annoying that once you have gotten used to the call-and-collect and have gotten flow when people order items (picking, making appointment, test lightbulbs, putting items in a bag, print labels, send email, put order on table) and you start doing it automatically, everything changes. Strangely, we only got three appointment booking today. Two for tomorrow and one for the 13th. We did get 15 call-and-collect orders. Which is more than average, which was around 10 a day.

Although I'm looking forward to receiving customers in the store again I am dreading the discussions,drama and temper tantrums of walk-in "customers".

CRussel · 03-02-2021, 02:17 PM

Quote:

Originally Posted by ApK

Is there some really big advantage to designing engines that way, beyond my cynical gut reaction that's it's just some evil way to drive up sales of replacement engines?

Quote:

Originally Posted by DNSB

An interference engine is capable of higher compression ratios since the piston moves closer to the top of the cylinder. It's pretty much a necessity for diesel engines with their 15:1 and up compression ratios and common for higher performance gasoline engines.

What DNSB said. My Honda S2000 has the same setup, and it's part of how they get 250 BHP out of a 2 Litre engine without a supercharger.

Hitch · 03-03-2021, 10:45 AM

I don't know what it is, and can't point to a specific cause, but today, I just want to rip off heads and you-know-what down necks. (UGHGHGHGHGHG!)

Hitch

Paperbackstash · 03-05-2021, 01:21 PM

Quote:

Originally Posted by Hitch

Paperbackstash:

I was wondering. I recalled back to where you said:

Did you ask this helpful mechanic how he knew that? I mean, is it something that is discussed, online? Are there manuals that say this? Car repair forums, online, where it's openly discussed?

I'm thinking that if there are either manuals, emails or materials that were sent to Chevy people, or online discussions about it, anything widely public, that would be useful to you. you could track those down, archive them to the Internet Archive (so the links don't/can't disappear), save them and print them out in other ways and either a) send them to your parents' attorney or b) use them in correspondence in the appeal.

I'm sure that you've already thought of this, but in case you hadn't, in all the upheaval...

Hitch

Unfortunately we have run into other pitfalls. The free legal service we were hopeful for was not helpful as they said they don't handle 'those types of cases' for litigation, whatever that means, on Thursday. My mom is calling a low fee service lawyer but about to give up as they can't afford long drawn out fees and we arent' getting anywhere still. It's been one step forward with small hope, for it to all fall apart the next day.

We also filed with the Florida Dept of Agriculture complaints as directed by the Florida Attorney General, and they responded they forwarded to the company and has 30 days to respond......if the company doesn't respond, they just archive the report as closed. Yep, very helpful.

But where I heard from the internal water pump was another mechanic we called for advice and consult for the week this happened. He asked the year/make of the car, looked it up, and told me this about the water pump, and ways it can be blown working on it. Also this was backed up as a possibility from the String Rey Dealership manager.

Paperbackstash · 03-05-2021, 01:27 PM

Quote:

Originally Posted by Hitch

Yes, exactly. Timing belts are blowing engines all over the place, due to inept or untrained mechanics, not only in Chevy Cruze's. This should have been commonplace knowledge and your mechanic should have mentioned it, IF the engine were in bad shape to start with.

If the timing belt is not set up properly, then the pistons will run into the valve and destroy the head and the pistons.

I think you can easily show that it's entirely on them. I mean, if the engine was coated with oil, etc., in the first place, how the hell did the car GET there? PFM?

Hitch

Well, exactly. There was no oil on the engine at all when we brought it in, and they even changed the oil and filter and said engine was fine. They showed us with the hood open with finger pointing what they would do on the car with a few things, it did not have oil spewing all over the place like it does now.

Their insurance agents argument that this must have been a long time issue building up because there is now oil all over the place is just stupid, makes no sense, and there way of getting out of this, or trying. We don't have money to keep fighting but have sought every avenue we can think of but most of the social service systems sound good, but don't really do that much it turns out.

The Senior Legal helpline that we reached out to several times was helpful and gave us more hope, said we had a good case, and they arranged for us to have a lawyer with the only service available they use for Florida Seniors, Rural Legal Services, but then they called and said we don't handle that type of case. They handle litigation, but that's what this is. They said they can't handle it because we didn't sign anything at mechanics, (the estimate), but those mechanics emailed us the estimate, they always get approval verbally and don't have us sign. Also, we were told from others we've consulted that it was in our favor not to sign anything since we weren't agreeing with the services performed and don't want to sign that we found any services satisfactory - you can't sign the invoice until you pay the invoice. They sent the estimate to us in email so that should count as something without us signing it. It's just stupid.

We are about ready to pull out our hair from stress.

Paperbackstash · 03-05-2021, 01:40 PM

The situation is more difficult too because I'm trying to help my parents, who actually own the car. The legal service won't speak to me, so I was there with her while my mother was on the phone and i wrote things down to try and keep her on track with the laptop by her and dates, information typed out. She was doing a good job but the stress gets to her, and she has done the phone meetings I do for her, and just isnt' getting anywhere. She's recovered now but was a PTSD survivor and disabled when I was growing up, so she can handle some stress, just needs breaks, and these phone calls take a lot out of her. My dad is almost 80 and is confused about this, can't keep up with it, just letting us handle it. At first he was saying he'd have to go back to work to get a new engine, but we told him no, the car isn't worth the money of a new engine, we shouldn't have to cover anything, and he can't work again because he can't walk long without falling. He's wearing two knee braces yesterday just staying at home.

I filed on their behalf with agencies and set the initial stuff up, but apparently in Florida they just aren't that helpful. I dealt with the insurance company completely on my own and they did not mind me handling the phone calls for my parents, but they weren't helpful at all and clearly and the adjuster told me the company has a limited policy and he said to keep pursuing it we'd have to look into arbitration against the company. He sent me the written email by request, as I"ve mentioned, and we've sent this to the Florida senior helpful, then legal services, and mentioned to Rural, but no one really seems to care to try to help apparently.

The low service lawyer is 25.00 for a 30 minute consult, we'll see, but my mom has to be the one to speak with him since she's the actual client.

Hitch · 03-05-2021, 01:50 PM

Quote:

Originally Posted by Paperbackstash

Well, exactly. There was no oil on the engine at all when we brought it in, and they even changed the oil and filter and said engine was fine. They showed us with the hood open with finger pointing what they would do on the car with a few things, it did not have oil spewing all over the place like it does now.

(snippage for space)

The Senior Legal helpline that we reached out to several times was helpful and gave us more hope, said we had a good case, and they arranged for us to have a lawyer with the only service available they use for Florida Seniors, Rural Legal Services, but then they called and said we don't handle that type of case. They handle litigation, but that's what this is. They said they can't handle it because we didn't sign anything at mechanics, (the estimate), but those mechanics emailed us the estimate, they always get approval verbally and don't have us sign. Also, we were told from others we've consulted that it was in our favor not to sign anything since we weren't agreeing with the services performed and don't want to sign that we found any services satisfactory - you can't sign the invoice until you pay the invoice. They sent the estimate to us in email so that should count as something without us signing it. It's just stupid.

We are about ready to pull out our hair from stress.

You know, if this had been a dealership, I would have said, reach out to Chevy, but as it's a chain...do you know if the Chain headquarters, the company that sells the franchises or whatever, is remotely involved? I mean, sure...they paid for the insurance, presumably (maybe?) but...I would try to find a way to do that. And if you haven't started tweeting bad stuff, etc., I would get on that too.

It's not Lemon Law, unfortunately, but...I should think that there would be some remotely-affordable legal help floating around somewhere. It does sound like prospective litigation.

Do you have Justice Court in FL? In AZ, JC is "between" the small claims and the superior court. I'd claim the value of the entire car and anything else I could and I'd bloody well file. I realize that from an evidence standpoint, you're not in a great position, but there are some commonsense elements here--like "if the car was covered with oil, why didn't they mention it?" that I think are on your side.

What about the consumer protection branch of the State Government? Or the AG's office, for fraud? Fraud in the inducement? Make the case that if they knew that the car had problems, if indeed oil was "all over the place," then they had to know that fixing the water pump would not address it and in fact, would likely cause further damage. That they had an obligation to tell you, if the oil were all over the place. And if it were, why didn't they? Why isn't it mentioned on the quote? Did they think that the water pump work was somehow going to address this massive, alleged oil leak? Or were they just trying to get your parent's money, for the water pump fix that would do nothing, to address or ameliorate this big leak?

If the oil wasn't spewing all over the place, then they have an argument that it was a good-faith effort. Make the argument that if the situation was as they claim it was, they committed fraud; if the situation is as YOU claim it was--the engine was fine--they committed fraud by wrecking the engine and trying to say it's your parent's fault or fate or destiny or whatever. ???

ETA: http://www.myfloridalegal.com/pages....256CC9004EC4F7

And: http://myfloridalegal.com/pages.nsf/...5!OpenDocument

Hitch

Paperbackstash · 03-05-2021, 01:54 PM

This man retweeted for me on Twitter - his engine was destroyed by another Tire's Choice in Florida
This is his engine post - https://twitter.com/JThomasLight/sta...49851444813827

Paperbackstash · 03-05-2021, 02:00 PM

Quote:

Originally Posted by Hitch

You know, if this had been a dealership, I would have said, reach out to Chevy, but as it's a chain...do you know if the Chain headquarters, the company that sells the franchises or whatever, is remotely involved? I mean, sure...they paid for the insurance, presumably (maybe?) but...I would try to find a way to do that. And if you haven't started tweeting bad stuff, etc., I would get on that too.

It's not Lemon Law, unfortunately, but...I should think that there would be some remotely-affordable legal help floating around somewhere. It does sound like prospective litigation.

Do you have Justice Court in FL? In AZ, JC is "between" the small claims and the superior court. I'd claim the value of the entire car and anything else I could and I'd bloody well file. I realize that from an evidence standpoint, you're not in a great position, but there are some commonsense elements here--like "if the car was covered with oil, why didn't they mention it?" that I think are on your side.

What about the consumer protection branch of the State Government? Or the AG's office, for fraud? Fraud in the inducement? Make the case that if they knew that the car had problems, if indeed oil was "all over the place," then they had to know that fixing the water pump would not address it and in fact, would likely cause further damage. That they had an obligation to tell you, if the oil were all over the place. And if it were, why didn't they? Why isn't it mentioned on the quote? Did they think that the water pump work was somehow going to address this massive, alleged oil leak? Or were they just trying to get your parent's money, for the water pump fix that would do nothing, to address or ameliorate this big leak?

If the oil wasn't spewing all over the place, then they have an argument that it was a good-faith effort. Make the argument that if the situation was as they claim it was, they committed fraud; if the situation is as YOU claim it was--the engine was fine--they committed fraud by wrecking the engine and trying to say it's your parent's fault or fate or destiny or whatever. ???

ETA: http://www.myfloridalegal.com/pages....256CC9004EC4F7

Hitch

Thanks for the link, I will keep looking into places.
So far, we have filed with channel 8 news (no response), Florida Attorney General, Florida Agriculture and Business Practices, Senior Legal Helpline, Rural Legal Services, BBB, their corporate number at Munro, Inc., their insurance Traveler's Insurance, their shop directly with dispute.

As to the oil, it was fine - they said there was a tiny oil leak from one of the valves but that it wasn't a concern yet and that they didn't need to replace it yet. They said it was from the seal or something being a little old. Oil was not mixed with coolant at all, we were not losing or burning any oil, and oil was not dark or sludgey or weird. They reported no problems with the oil and then did the oil change and filter change. My parents were always great about getting regular oil changes, and it was changed in 2020 also.

But you are right on the dispute. We still think the engine was blown from something they did as we had no symptoms - but our second dispute is why work on the car if they even suspected the engine was blown? This is what Sting Rey dealership told us also -- all mechanics i have reached out to with verifying their story back up our suspicion claims. The shops' argument is that the engine must have been blown and there's no way for them to tell, or us to tell, so they are not at fault. They told us the exact opposite however, even saying literally "this engine should be good for another 100,000 miles" as long as you do this work on the coolant hose, etc. They never mentioned a possibility at all about the engine being in trouble or having any weird symptoms.

I am not sure on justice court and such. This is all very new to us as we have not been previously involved in something like this or the legal system. A friend of mine asked an attorney friend of hers but he didn't get back to her. Brick walls all over the place.

I am also going to write a letter this weekend to mail to their corporate with complaints as a follow-up. The phone calls don't seem to be getting me anywhere but I'd feel better sending more documentation to their corporate office since did not get anywhere with their Traveler's Insurance. Also they should be getting notice from the Florida Agriculture and Business practice.

Unfortunately they have 1 star for that corporate company on Better Business Burea - they own chains all over the country
Their Headquarters BBB profile rating is 1.5 star out of over 100 reviews
https://www.bbb.org/us/ny/rochester/...c-0041-6000929

Paperbackstash · 03-05-2021, 02:23 PM

And if the engine really was blown before and we didn't realize it and it wasn't showing symptoms, and if the mechanics cannot tell, then we are still arguing that we should not pay for work they did on the car afterward because they convinced us to work on the car with claims that would have turned out to be untrue (engine in great shape, no problems with engine, will last another 100,000 miles easy, ect...). The dealership we consulted told us that they shouldn't have worked on the car if it was blown, and he said they accept some liability once they do --- but also that they could be held negligent if they did not check the car out as well as they should have (we paid for engine diagnostic test, they said they test drove it, they said gave it a thorough examination), etc.

Even if the car is a loss, we are still going to fight on the almost $2000 dollar charges. Is it really possible for a completely blown engine that is in this bad of shape not to have any symptoms as the mechanics are claiming? The difference in this car now versus before we had the work done is extreme.

Hitch · 03-05-2021, 02:40 PM

Quote:

Originally Posted by Paperbackstash

Thanks for the link, I will keep looking into places.
So far, we have filed with channel 8 news (no response), Florida Attorney General, Florida Agriculture and Business Practices, Senior Legal Helpline, Rural Legal Services, BBB, their corporate number at Munro, Inc., their insurance Traveler's Insurance, their shop directly with dispute.

(snippage)

Unfortunately they have 1 star for that corporate company on Better Business Burea - they own chains all over the country
Their Headquarters BBB profile rating is 1.5 star out of over 100 reviews
https://www.bbb.org/us/ny/rochester/...c-0041-6000929

Okay, so you did file with the AG's office? Both for Consumer Protection on Auto Repair Fraud, and...yes, that goes to the Ag folk, for some weird reason.

Keep filing; keep writing, keep calling. Keep the heat on. ONE tweet isn't going to get you very far. You're going to have to really be willing to put on your armor and start swinging your sword. They are counting on you and your parents giving up.

I'd also make sure that you play the "elderly" card. The elderly are frequently targets of swindlers and I'd ride that pony like Zorro.

Hitch

Paperbackstash · 03-05-2021, 03:11 PM

Quote:

Originally Posted by Hitch

Okay, so you did file with the AG's office? Both for Consumer Protection on Auto Repair Fraud, and...yes, that goes to the Ag folk, for some weird reason.

Keep filing; keep writing, keep calling. Keep the heat on. ONE tweet isn't going to get you very far. You're going to have to really be willing to put on your armor and start swinging your sword. They are counting on you and your parents giving up.

I'd also make sure that you play the "elderly" card. The elderly are frequently targets of swindlers and I'd ride that pony like Zorro.

Hitch

Yes, I don't get the agricultural connection either, but oh well! I did file with them. I think my mother is sleeping right now, but I will give their corporate number another call when she wakes up.

Paperbackstash · 03-05-2021, 03:43 PM

While it may sound pointless, I also am going to write to GM Motors. Not the details of my car specifically since I know they have nothing to do with the resolution here, or mechanic work done on it, but to inform them that this shop has been telling Chevy Cruz owners that GM designed the cars badly and that is why they keep seeing water pump issues and engine blown issues. They told me parents we are the fifth car they've had similar issues with, and said it's because of bad design and are recommending not purchasing this car.

Again, I doubt GM would care or even respond to me, but I want it noted to them in case they are contacted by any of the others who are told this from the shop so they have a record for the future in case this keeps happening.

ApK · 03-05-2021, 03:50 PM

Quote:

Originally Posted by Paperbackstash

While it may sound pointless, I also am going to write to GM Motors. Not the details of my car specifically since I know they have nothing to do with the resolution here, or mechanic work done on it, but to inform them that this shop has been telling Chevy Cruz owners that GM designed the cars badly and that is why they keep seeing water pump issues and engine blown issues. They told me parents we are the fifth car they've had similar issues with, and said it's because of bad design and are recommending not purchasing this car.

Again, I doubt GM would care or even respond to me, but I want it noted to them in case they are contacted by any of the others who are told this from the shop so they have a record for the future in case this keeps happening.

You might as well attach the details as well....and most importantly, CC one or two of those consumer right advocates in the press...and make sure the fact the press is cc'd is conspicuous. I bet you'll get a reply.

Paperbackstash · 03-05-2021, 04:03 PM

Ugh, I was just told on Twitter again by their company to reach out to their customer service hotline.

As soon as it was answered, a man who was snappy answered and said you've already had this sent to our claims and already filed with Florida consumer, we received that new report yesterday, I will report you are not happy, and he wouldn't let me speak. He acts like I'm being unreasonable. I had no idea our number would be picked up immediately with all the details right when I said hello, so apparently they are receiving our complaints, but how am I supposed to know that?

The only thing WE know is they haven't called or emailed us at all, their insurance (which he told me they have nothing to do with) didn't actually investigate the car -- they only spoke to THEIR mechanics at THEIR shop to be shown oil all over the place -- and that the supervisor would be reaching out to claims and would get back to me. For all we know we have been ignored from the way they are acting, so how was I to know they were aware of us??

And it's been since February 15th they've had the car. He snapped you called us February 17 and we put it into claims. Okay.....but it's now MARCH 5. I don't want to wait too long to get this stuff done.

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03-02-2021, 01:28 PM	#34156
Rumpelteazer Grand Sorcerer Posts: 5,334 Karma: 27919658 Join Date: Sep 2009 Location: Utrecht, the Netherlands Device: Kindle Paperwhite Signature Edition	Mid December the Dutch government decided all non-essential stores had to close. Our store is non-essential. For a couple of regular customers we like, who live/have their business within walking distance we delivered (which was allowed). Three weeks ago we were allowed to implement a click-and-collect system, although in our case it is call-and-collect, since we don't have a website. People can call in their order, when we have them on the phone we pick the items they want and then we arrange a pick up time. The government made the rule that there should be at least four hours between ordering and picking up the items. To prevent people from going to the store, calling in the order whilst standing in front of the store. Customers weren't allowed in the store. We set up a table in the entryway, blocking the door, put up a cough-screen and stuck a doorbell button on the table. We put a big table next to the door inside, with the ordered items in bags, our cash register and the card machine. Last Friday I overheard three men of the city council discussing our set-up and they thought it was perfect. We also have to keep a logbook to prove there is at least four hours between ordering and picking it up. More and more people tried to circumvent the four hour rule. Coming to the store, claiming they didn't know about it, and that they had come all the way over, blah blah blah. Or trying to convince us on the phone. On the second and third Saturday we had more customers ringing the doorbell without placing an order in advance than actual booked pick-ups. By early to mid afternoon it's hard to stay nice to those people. From tomorrow the rules change again. We can open for appointments. Again it has to be booked at least four hours in advance, two customers are allowed in a store at the same time (two per floor is the rule). We allow one customer per appointment, since we also still have call-and-collect. No more than six customers an hour. We book appointments per 15 minutes. But if a customer, or we, think they need more time we can add 15 minutes (or 30) onto it. Today we were closed, we broke down half of the counter and put it up in the front of the store, for the call-and-collect. I made new signs. On the shop door there is one which states in big, bold and underline letters that people are only allowed into the store if they have an appointment. But looking at the behavior of people over the past three weeks I expect we have to install a lock and doorbell, to people who don't have an appointment from walking in. It's annoying that once you have gotten used to the call-and-collect and have gotten flow when people order items (picking, making appointment, test lightbulbs, putting items in a bag, print labels, send email, put order on table) and you start doing it automatically, everything changes. Strangely, we only got three appointment booking today. Two for tomorrow and one for the 13th. We did get 15 call-and-collect orders. Which is more than average, which was around 10 a day. Although I'm looking forward to receiving customers in the store again I am dreading the discussions,drama and temper tantrums of walk-in "customers".

03-03-2021, 10:45 AM	#34158
Hitch Bookmaker & Cat Slave Posts: 11,503 Karma: 158448243 Join Date: Apr 2010 Location: Phoenix, AZ Device: K2, iPad, KFire, PPW, Voyage, NookColor. 2 Droid, Oasis, Boox Note2	I don't know what it is, and can't point to a specific cause, but today, I just want to rip off heads and you-know-what down necks. (UGHGHGHGHGHG!) Hitch

03-05-2021, 01:40 PM	#34161
Paperbackstash Wizard Posts: 1,656 Karma: 20102554 Join Date: Aug 2018 Location: Central Florida Device: Oasis 3, PW 3 & 5, Fire HD 8 & 10	The situation is more difficult too because I'm trying to help my parents, who actually own the car. The legal service won't speak to me, so I was there with her while my mother was on the phone and i wrote things down to try and keep her on track with the laptop by her and dates, information typed out. She was doing a good job but the stress gets to her, and she has done the phone meetings I do for her, and just isnt' getting anywhere. She's recovered now but was a PTSD survivor and disabled when I was growing up, so she can handle some stress, just needs breaks, and these phone calls take a lot out of her. My dad is almost 80 and is confused about this, can't keep up with it, just letting us handle it. At first he was saying he'd have to go back to work to get a new engine, but we told him no, the car isn't worth the money of a new engine, we shouldn't have to cover anything, and he can't work again because he can't walk long without falling. He's wearing two knee braces yesterday just staying at home. I filed on their behalf with agencies and set the initial stuff up, but apparently in Florida they just aren't that helpful. I dealt with the insurance company completely on my own and they did not mind me handling the phone calls for my parents, but they weren't helpful at all and clearly and the adjuster told me the company has a limited policy and he said to keep pursuing it we'd have to look into arbitration against the company. He sent me the written email by request, as I"ve mentioned, and we've sent this to the Florida senior helpful, then legal services, and mentioned to Rural, but no one really seems to care to try to help apparently. The low service lawyer is 25.00 for a 30 minute consult, we'll see, but my mom has to be the one to speak with him since she's the actual client.

03-05-2021, 01:54 PM	#34163
Paperbackstash Wizard Posts: 1,656 Karma: 20102554 Join Date: Aug 2018 Location: Central Florida Device: Oasis 3, PW 3 & 5, Fire HD 8 & 10	This man retweeted for me on Twitter - his engine was destroyed by another Tire's Choice in Florida This is his engine post - https://twitter.com/JThomasLight/sta...49851444813827

03-05-2021, 02:23 PM	#34165
Paperbackstash Wizard Posts: 1,656 Karma: 20102554 Join Date: Aug 2018 Location: Central Florida Device: Oasis 3, PW 3 & 5, Fire HD 8 & 10	And if the engine really was blown before and we didn't realize it and it wasn't showing symptoms, and if the mechanics cannot tell, then we are still arguing that we should not pay for work they did on the car afterward because they convinced us to work on the car with claims that would have turned out to be untrue (engine in great shape, no problems with engine, will last another 100,000 miles easy, ect...). The dealership we consulted told us that they shouldn't have worked on the car if it was blown, and he said they accept some liability once they do --- but also that they could be held negligent if they did not check the car out as well as they should have (we paid for engine diagnostic test, they said they test drove it, they said gave it a thorough examination), etc. Even if the car is a loss, we are still going to fight on the almost $2000 dollar charges. Is it really possible for a completely blown engine that is in this bad of shape not to have any symptoms as the mechanics are claiming? The difference in this car now versus before we had the work done is extreme.

03-05-2021, 03:43 PM	#34168
Paperbackstash Wizard Posts: 1,656 Karma: 20102554 Join Date: Aug 2018 Location: Central Florida Device: Oasis 3, PW 3 & 5, Fire HD 8 & 10	While it may sound pointless, I also am going to write to GM Motors. Not the details of my car specifically since I know they have nothing to do with the resolution here, or mechanic work done on it, but to inform them that this shop has been telling Chevy Cruz owners that GM designed the cars badly and that is why they keep seeing water pump issues and engine blown issues. They told me parents we are the fifth car they've had similar issues with, and said it's because of bad design and are recommending not purchasing this car. Again, I doubt GM would care or even respond to me, but I want it noted to them in case they are contacted by any of the others who are told this from the shop so they have a record for the future in case this keeps happening.

03-05-2021, 04:03 PM	#34170
Paperbackstash Wizard Posts: 1,656 Karma: 20102554 Join Date: Aug 2018 Location: Central Florida Device: Oasis 3, PW 3 & 5, Fire HD 8 & 10	Ugh, I was just told on Twitter again by their company to reach out to their customer service hotline. As soon as it was answered, a man who was snappy answered and said you've already had this sent to our claims and already filed with Florida consumer, we received that new report yesterday, I will report you are not happy, and he wouldn't let me speak. He acts like I'm being unreasonable. I had no idea our number would be picked up immediately with all the details right when I said hello, so apparently they are receiving our complaints, but how am I supposed to know that? The only thing WE know is they haven't called or emailed us at all, their insurance (which he told me they have nothing to do with) didn't actually investigate the car -- they only spoke to THEIR mechanics at THEIR shop to be shown oil all over the place -- and that the supervisor would be reaching out to claims and would get back to me. For all we know we have been ignored from the way they are acting, so how was I to know they were aware of us?? And it's been since February 15th they've had the car. He snapped you called us February 17 and we put it into claims. Okay.....but it's now MARCH 5. I don't want to wait too long to get this stuff done.