Programmed obsolescence or low-end screen

NicGrover · 01-24-2021, 06:10 AM

After 17 months of use, the screen dropped out between readings. I read in the evening and in the morning no more screen. The reader is still "functional" but only the lower part of the screen still responds.

This is disappointing for a £156 reader. It is guaranteed for two years but the repair policy is appalling and the answer is "mechanical fault" which is not covered, it will cost 100€ in repair costs. I would be surprised to know what is mechanical in this reading light as it is tactile.

They make fun of the customer and win on all fronts...

I'm not ready to recommend this reading light or to buy a new one from the brand...

NicGrover · 01-24-2021, 06:19 AM

An omission the model is a PoketBook Touch HD 3 reader that has never been dropped, never received a shock and has always been protected in its case.

pdurrant · 01-24-2021, 07:03 AM

That's a shattered substrate. You may think it never received a shock, but it looks very much like it was hit near the middle on the right hand side. Or something pressed down on it at that point.

It's just possible that this is a manufacturing fault in that some part of the internal case is not as smooth and flat as it should be and has been pressing on the screen enough that it eventually broke. But how you'd prove that I don't know.

JSWolf · 01-24-2021, 07:54 AM

It's a broken screen. The screen doesn't just break. So it's not covered under warranty.

We've had a number of posts about broken screens from different brands/models and the owner has no idea how it happened. You are not alone.

rantanplan · 01-25-2021, 02:28 AM

Quote:

Originally Posted by NicGrover

that has never been dropped, never received a shock

Your photo clearly shows that this is not true.

Dr. Drib · 01-28-2021, 07:55 AM

Sorry, but you forgot to label your Subject Heading correctly. A third choice is needed:

Programmed obsolescence or low-end screen or broken substrate

The correct answer is the last choice. Sorry for your misfortune.

NicGrover · 01-29-2021, 10:42 AM

He went to Poland to Fixit for the guarantee. I will see their decision, but I will have it repaired because it is a good ebook reader.

I don't know how it could have happened...

JSWolf · 01-29-2021, 04:28 PM

Quote:

Originally Posted by NicGrover

He went to Poland to Fixit for the guarantee. I will see their decision, but I will have it repaired because it is a good ebook reader.

I don't know how it could have happened...

Good luck. Please let us know what happens.

01-24-2021, 06:10 AM	#1
NicGrover Member Posts: 11 Karma: 10 Join Date: May 2017 Location: Ireland Device: Pocket Touch HD 3 PB632	Programmed obsolescence or low-end screen After 17 months of use, the screen dropped out between readings. I read in the evening and in the morning no more screen. The reader is still "functional" but only the lower part of the screen still responds. This is disappointing for a £156 reader. It is guaranteed for two years but the repair policy is appalling and the answer is "mechanical fault" which is not covered, it will cost 100€ in repair costs. I would be surprised to know what is mechanical in this reading light as it is tactile. They make fun of the customer and win on all fronts... I'm not ready to recommend this reading light or to buy a new one from the brand... Attached Thumbnails

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01-24-2021, 06:19 AM	#2
NicGrover Member Posts: 11 Karma: 10 Join Date: May 2017 Location: Ireland Device: Pocket Touch HD 3 PB632	An omission the model is a PoketBook Touch HD 3 reader that has never been dropped, never received a shock and has always been protected in its case.

01-24-2021, 07:03 AM	#3
pdurrant The Grand Mouse 高貴的老鼠 Posts: 74,432 Karma: 318076944 Join Date: Jul 2007 Location: Norfolk, England Device: Kindle Oasis	That's a shattered substrate. You may think it never received a shock, but it looks very much like it was hit near the middle on the right hand side. Or something pressed down on it at that point. It's just possible that this is a manufacturing fault in that some part of the internal case is not as smooth and flat as it should be and has been pressing on the screen enough that it eventually broke. But how you'd prove that I don't know.

01-24-2021, 07:54 AM	#4
JSWolf Resident Curmudgeon Posts: 80,727 Karma: 150249619 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	It's a broken screen. The screen doesn't just break. So it's not covered under warranty. We've had a number of posts about broken screens from different brands/models and the owner has no idea how it happened. You are not alone.

01-28-2021, 07:55 AM	#6
Dr. Drib Grand Sorcerer Posts: 45,611 Karma: 60184181 Join Date: Jan 2007 Location: Peru Device: KINDLE: Oasis 3, Scribe (1st), Matcha; KOBO: Libra 2, Libra Colour	Sorry, but you forgot to label your Subject Heading correctly. A third choice is needed: Programmed obsolescence or low-end screen or broken substrate The correct answer is the last choice. Sorry for your misfortune.

01-29-2021, 10:42 AM	#7
NicGrover Member Posts: 11 Karma: 10 Join Date: May 2017 Location: Ireland Device: Pocket Touch HD 3 PB632	He went to Poland to Fixit for the guarantee. I will see their decision, but I will have it repaired because it is a good ebook reader. I don't know how it could have happened...