Kindle permanentely frozen after Book tranfer

coldmoon · 11-28-2019, 04:16 PM

Hi there!

I don't know if I'm the only one with that problem, but I just broke my second Kindle within a week.

After transferring books via calibre I ejected my kindle paperwhite via the eject-button in calibre. Once it was ejected my kindle informed me that it was not ejected properly:

(an unexpected error occurred. this can happen if you recently disconnected your kindle from a computer without ejecting.....please wait until .... )

I waited 1 hour til I decided to restart it via the button. It seemed to restart but I never got to see the progess bar. And again, I waited an hour. I tried everything: charging it for hours, waiting, pressing the button 40 seconds, waiting for the battery to empty (still waiting).

I gave up and ordered a new kindle, this time a more expensive Kindle oasis.
Guess what, the same thing happened. This time I waited an entire minute after ejecting the kindle.

Did anyone have the same problem? I assume it has to do with the new firmware, it never happened with my old kindle from 5 years ago
Thank you in advance,

Rafael

Deskisamess · 11-28-2019, 05:04 PM

I connect my Oasis 2 to my computer on a regular basis. I've never had an issue ejecting it. It always goes to the normal screen within a few seconds of my ejecting it, then I disconnect it.

What happens if you connect it again? Or connect it, and reboot the computer?

I don't use the eject from Calibre...I use the one in the Windows tool bar.

Adding...I've used several different Kindles and a Kobo, and have never had any problems with connecting or ejecting them.

coldmoon · 11-28-2019, 06:20 PM

Thank you for your reply,

I connected the kindle again, the screen became brighter, nothing else happened.
With the kindle still connected I restarted the computer as you said. The screen light up, kept flashing for a few seconds and now shows me the symbol of a battery.

I use a macbook pro 2012 with Mojave

coldmoon · 11-28-2019, 06:28 PM

I did this with the Paperwhite. When restarting the computer with the oasis connected, the screen only gets brighter. Noting else happens.

Deskisamess · 11-28-2019, 06:49 PM

Once the screen brightens, swipe the screen to "open" the Kindle.

coldmoon · 11-28-2019, 08:11 PM

Unfortunately that doesn't help. The screen shows the image of the boy reading under the tree. It seems to start but doesn't. The progress bar never appears.

BookCat · 11-28-2019, 10:43 PM

Try putting on a mains charger for 24 hours. Don't use it during that time.

This is my standard treatment for a sick ereader.

Afterwards, try doing another restart.

If that doesn't work, attach it to your computer via usb. If you can see the kindle as a drive, try directly adding a book to the 'document' folder.

Eject the kindle using whatever is standard on a Mac, but not via Calibre. Leave the USB attached to the computer for an hour or so.
In the meantime you should be able to see books on the Kindle.

If this basic stuff doesn't work - hope that a techie comes along to this thread.

Dr. Drib · 12-01-2019, 08:22 AM

^

And also, somewhat similar help needed for this member, please:

https://www.mobileread.com/forums/sh...d.php?t=325206

Junket · 12-01-2019, 11:00 PM

^ Basically good advice already above.

If you get to the loading screen - the boy under a tree then the Kindle is in the midst of booting. If you have charged it for at least 20 hours, and it now stays on the boy under a tree screen for more than an hour after a hard restart then we can tentatively assume that the boot is failing. Which is probably fall out from a premature ejection or perhaps a failed update - something that has corrupted at least one file that is now preventing a full boot.

How long have you left it on the boy under a tree screen? If you connect it to your PC's via USB does your file manager see any file listing for the Kindle? Are you using a known good USB cable? Have you tried rebooting your computer, close Calibre - if you use it. Then connect to a different USB port. If none of that works, try connecting to a different PC.

If you try all of the above then you're more or less at a point where you can either complain strongly to Amazon - who will probably offer you a sizeable discount on buying a new device as their "solution". Or you could open the Kindle up, solder a serial adapter ($2 - $15) to the board and get an accurate idea of what is going on internally.

Junket · 12-01-2019, 11:39 PM

^ And ah for the Oasis model, I'm not sure if anyone has identified exactly where the serial or JTAG pins are. So the latter might not be easily accomplished on an Oasis.

11-28-2019, 04:16 PM	#1
coldmoon Junior Member Posts: 4 Karma: 10 Join Date: Nov 2019 Device: Kindle Oasis	Kindle permanentely frozen after Book tranfer Hi there! I don't know if I'm the only one with that problem, but I just broke my second Kindle within a week. After transferring books via calibre I ejected my kindle paperwhite via the eject-button in calibre. Once it was ejected my kindle informed me that it was not ejected properly: (an unexpected error occurred. this can happen if you recently disconnected your kindle from a computer without ejecting.....please wait until .... ) I waited 1 hour til I decided to restart it via the button. It seemed to restart but I never got to see the progess bar. And again, I waited an hour. I tried everything: charging it for hours, waiting, pressing the button 40 seconds, waiting for the battery to empty (still waiting). I gave up and ordered a new kindle, this time a more expensive Kindle oasis. Guess what, the same thing happened. This time I waited an entire minute after ejecting the kindle. Did anyone have the same problem? I assume it has to do with the new firmware, it never happened with my old kindle from 5 years ago Thank you in advance, Rafael

11-28-2019, 05:04 PM	#2
Deskisamess Wizard Posts: 2,740 Karma: 45300001 Join Date: Sep 2012 Location: Ohio Device: iPhone 13 Pro, iPad mini, iPad Pro 12.9",Paperwhite 6.8", Scribe 2022	I connect my Oasis 2 to my computer on a regular basis. I've never had an issue ejecting it. It always goes to the normal screen within a few seconds of my ejecting it, then I disconnect it. What happens if you connect it again? Or connect it, and reboot the computer? I don't use the eject from Calibre...I use the one in the Windows tool bar. Adding...I've used several different Kindles and a Kobo, and have never had any problems with connecting or ejecting them. Last edited by Deskisamess; 11-28-2019 at 05:06 PM.

11-28-2019, 06:20 PM	#3
coldmoon Junior Member Posts: 4 Karma: 10 Join Date: Nov 2019 Device: Kindle Oasis	Kindle permanentely frozen after Book tranfer Thank you for your reply, I connected the kindle again, the screen became brighter, nothing else happened. With the kindle still connected I restarted the computer as you said. The screen light up, kept flashing for a few seconds and now shows me the symbol of a battery. I use a macbook pro 2012 with Mojave

11-28-2019, 08:11 PM	#6
coldmoon Junior Member Posts: 4 Karma: 10 Join Date: Nov 2019 Device: Kindle Oasis	Kindle permanentely frozen after Book tranfer Unfortunately that doesn't help. The screen shows the image of the boy reading under the tree. It seems to start but doesn't. The progress bar never appears.

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11-28-2019, 06:28 PM	#4
coldmoon Junior Member Posts: 4 Karma: 10 Join Date: Nov 2019 Device: Kindle Oasis	I did this with the Paperwhite. When restarting the computer with the oasis connected, the screen only gets brighter. Noting else happens.

11-28-2019, 06:49 PM	#5
Deskisamess Wizard Posts: 2,740 Karma: 45300001 Join Date: Sep 2012 Location: Ohio Device: iPhone 13 Pro, iPad mini, iPad Pro 12.9",Paperwhite 6.8", Scribe 2022	Once the screen brightens, swipe the screen to "open" the Kindle.

11-28-2019, 10:43 PM	#7
BookCat C L J Posts: 2,911 Karma: 21115458 Join Date: Dec 2008 Location: Birmingham UK Device: Sony e-reader 505, Kindle PW2, Kindle PW3, Kobo Libra2	Try putting on a mains charger for 24 hours. Don't use it during that time. This is my standard treatment for a sick ereader. Afterwards, try doing another restart. If that doesn't work, attach it to your computer via usb. If you can see the kindle as a drive, try directly adding a book to the 'document' folder. Eject the kindle using whatever is standard on a Mac, but not via Calibre. Leave the USB attached to the computer for an hour or so. In the meantime you should be able to see books on the Kindle. If this basic stuff doesn't work - hope that a techie comes along to this thread.

12-01-2019, 08:22 AM	#8
Dr. Drib Grand Sorcerer Posts: 45,312 Karma: 59447733 Join Date: Jan 2007 Location: Peru Device: KINDLE: Oasis 3, Scribe (1st), Matcha; KOBO: Libra 2, Libra Colour	^ And also, somewhat similar help needed for this member, please: https://www.mobileread.com/forums/sh...d.php?t=325206

12-01-2019, 11:00 PM	#9
Junket Nil adsuetudine maius Posts: 278 Karma: 500000 Join Date: Nov 2019 Location: US Device: PW4	^ Basically good advice already above. If you get to the loading screen - the boy under a tree then the Kindle is in the midst of booting. If you have charged it for at least 20 hours, and it now stays on the boy under a tree screen for more than an hour after a hard restart then we can tentatively assume that the boot is failing. Which is probably fall out from a premature ejection or perhaps a failed update - something that has corrupted at least one file that is now preventing a full boot. How long have you left it on the boy under a tree screen? If you connect it to your PC's via USB does your file manager see any file listing for the Kindle? Are you using a known good USB cable? Have you tried rebooting your computer, close Calibre - if you use it. Then connect to a different USB port. If none of that works, try connecting to a different PC. If you try all of the above then you're more or less at a point where you can either complain strongly to Amazon - who will probably offer you a sizeable discount on buying a new device as their "solution". Or you could open the Kindle up, solder a serial adapter ($2 - $15) to the board and get an accurate idea of what is going on internally.

12-01-2019, 11:39 PM	#10
Junket Nil adsuetudine maius Posts: 278 Karma: 500000 Join Date: Nov 2019 Location: US Device: PW4	^ And ah for the Oasis model, I'm not sure if anyone has identified exactly where the serial or JTAG pins are. So the latter might not be easily accomplished on an Oasis.