Forma Forma issues

Ladyrixx · 11-15-2019, 01:06 PM

I've had my Forma for a year now, and I use it almost every day. I'm on the firmware from the end of September.

As time has gone on, my Forma is getting more and more buggy. It will sometimes turn itself on and drain the battery when not in use. I thought, maybe, this was because I had the sleep/wake feature turned on. I've turned it off, and it still does it.

If I have the sleep/wake feature on, it will put itself to sleep randomly while I'm reading. I'm not moving anything at the time, it just goes to sleep.

Now, with it off, at least once every day or two, I will hit the power button to wake it up, and nothing happens. I have to spend several minutes pressing the power button several times before the light flashes and it reboots itself.

I'm really getting annoyed by this. This is the most expensive thing I carry around all day (at least half-again as much as my phone or 3DS) and it glitches more than anything else I own.

Does anyone have any suggestions besides getting a new eReader? Not many of them have a screenlight, physical page turn buttons, and can be bought in the US.

bookyboy · 11-15-2019, 01:14 PM

I don’t have anything helpful to say other than to contact Kobo and get a replacement.

These are way too expensive for you to live with those kind of problems

mathil · 11-15-2019, 01:36 PM

I would try and factory reset it first to see if that fixes anything, and if it doesn't I would send it back. Is it still under warranty?
Does it do that when you're using it without the sleep cover?

Ladyrixx · 11-15-2019, 08:26 PM

I still have the sleep cover on it, I've just disabled the auto sleep feature. It doesn't go to sleep on its own, but it does lock up.

I'm thinking about trying a different reader software on it, to see if that would make a difference. Otherwise, I bought it through Walmart, so I should be able to get a replacement through them.

NiLuJe · 11-15-2019, 08:36 PM

Do try without the actual sleep cover, the software toggle is just that, software, the sensor might still be doing crazy things behind your back.

davidfor · 11-15-2019, 10:40 PM

One problem I have found with covers, is that the "hinge" part stretches and the front doesn't moves and the magnet doesn't line up properly. The cheap cover I had on my Aura H2O was particularly bad. Unless I carefully lined it up, the device didn't go to sleep.

My suggestions would be:

Reboot the device every few days. It could be a rogue background process.
Take it out of the cover for a while and rely on the auto sleep.
Manually reinstall the current firmware. There have been some issues over the years that this seems to solve. It shouldn't help, but it seems to.
Do a factory reset.

Other than that, it is talk to Kobo and get it replaced.

11-15-2019, 01:06 PM	#1
Ladyrixx Groupie Posts: 152 Karma: 585496 Join Date: Aug 2009 Device: Astak EZ Reader Pocket Pro, Kobo Mini, Nook Glowlight 2, Kobo Forma	Forma issues I've had my Forma for a year now, and I use it almost every day. I'm on the firmware from the end of September. As time has gone on, my Forma is getting more and more buggy. It will sometimes turn itself on and drain the battery when not in use. I thought, maybe, this was because I had the sleep/wake feature turned on. I've turned it off, and it still does it. If I have the sleep/wake feature on, it will put itself to sleep randomly while I'm reading. I'm not moving anything at the time, it just goes to sleep. Now, with it off, at least once every day or two, I will hit the power button to wake it up, and nothing happens. I have to spend several minutes pressing the power button several times before the light flashes and it reboots itself. I'm really getting annoyed by this. This is the most expensive thing I carry around all day (at least half-again as much as my phone or 3DS) and it glitches more than anything else I own. Does anyone have any suggestions besides getting a new eReader? Not many of them have a screenlight, physical page turn buttons, and can be bought in the US.

11-15-2019, 10:40 PM	#6
davidfor Grand Sorcerer Posts: 24,905 Karma: 47303824 Join Date: Jul 2011 Location: Sydney, Australia Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos	One problem I have found with covers, is that the "hinge" part stretches and the front doesn't moves and the magnet doesn't line up properly. The cheap cover I had on my Aura H2O was particularly bad. Unless I carefully lined it up, the device didn't go to sleep. My suggestions would be: Reboot the device every few days. It could be a rogue background process. Take it out of the cover for a while and rely on the auto sleep. Manually reinstall the current firmware. There have been some issues over the years that this seems to solve. It shouldn't help, but it seems to. Do a factory reset. Other than that, it is talk to Kobo and get it replaced.

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11-15-2019, 01:14 PM	#2
bookyboy Addict Posts: 311 Karma: 426284 Join Date: Oct 2019 Device: none	I don’t have anything helpful to say other than to contact Kobo and get a replacement. These are way too expensive for you to live with those kind of problems

11-15-2019, 01:36 PM	#3
mathil Evangelist Posts: 445 Karma: 287725 Join Date: Sep 2014 Location: Europe Device: Kobo Aura H2O/Glo HD/Libra 2, Kindle PW3/PW5/PW11, Boox Palma	I would try and factory reset it first to see if that fixes anything, and if it doesn't I would send it back. Is it still under warranty? Does it do that when you're using it without the sleep cover?

11-15-2019, 08:26 PM	#4
Ladyrixx Groupie Posts: 152 Karma: 585496 Join Date: Aug 2009 Device: Astak EZ Reader Pocket Pro, Kobo Mini, Nook Glowlight 2, Kobo Forma	I still have the sleep cover on it, I've just disabled the auto sleep feature. It doesn't go to sleep on its own, but it does lock up. I'm thinking about trying a different reader software on it, to see if that would make a difference. Otherwise, I bought it through Walmart, so I should be able to get a replacement through them.

11-15-2019, 08:36 PM	#5
NiLuJe BLAM! Posts: 13,506 Karma: 26047202 Join Date: Jun 2010 Location: Paris, France Device: Kindle 2i, 3g, 4, 5w, PW, PW2, PW5; Kobo H2O, Forma, Elipsa, Sage, C2E	Do try without the actual sleep cover, the software toggle is just that, software, the sensor might still be doing crazy things behind your back.