Cannot swith my Boox Note on

andr13 · 06-30-2019, 09:02 AM

I have a ONYX Boox Note 10.3.

I cannot swithc my ereader on. It has a white screen with the letters ONYX and do not respond any keys. What should I do to restart it?

I have tried to hold power bottom for ten seconds (toghether and withot exit bottom). The LED becomes blue. If I connect it to PC, then the LED turns red. Also I can see the files in the internal Disck.

Thank you for your help!

tylpk · 07-02-2019, 02:00 AM

Hi andr13,

Because you could see the internal disk, I think that your device went to shutdown automatically for unknown reason. Maybe you could charge your device and wait two hours.

emkay · 07-26-2019, 12:59 PM

Hi andr13,

I have the same issue with my Boox Note. Did you manage to solve your problem?
The only difference here is that I can't see the internal disk when the Boox is connected to my Macbook.

I have quite a few annotated documents on the Boox which are very important to me, so any help from any Boox experts is much appreciated!

06-30-2019, 09:02 AM	#1
andr13 Junior Member Posts: 1 Karma: 10 Join Date: Jun 2019 Device: Boox ONYX Note	Cannot swith my Boox Note on I have a ONYX Boox Note 10.3. I cannot swithc my ereader on. It has a white screen with the letters ONYX and do not respond any keys. What should I do to restart it? I have tried to hold power bottom for ten seconds (toghether and withot exit bottom). The LED becomes blue. If I connect it to PC, then the LED turns red. Also I can see the files in the internal Disck. Thank you for your help!

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07-02-2019, 02:00 AM	#2
tylpk Enthusiast Posts: 25 Karma: 80 Join Date: Apr 2019 Device: Kindle Paperwhite3, Hisense A5, HyRead Gaze Pocket, Kobo Elipsa	Hi andr13, Because you could see the internal disk, I think that your device went to shutdown automatically for unknown reason. Maybe you could charge your device and wait two hours.

07-26-2019, 12:59 PM	#3
emkay Zealot Posts: 103 Karma: 11 Join Date: Jul 2006	Hi andr13, I have the same issue with my Boox Note. Did you manage to solve your problem? The only difference here is that I can't see the internal disk when the Boox is connected to my Macbook. I have quite a few annotated documents on the Boox which are very important to me, so any help from any Boox experts is much appreciated!