Troubleshooting Paperwhite 3 faulty touch

haivp3010 · 12-12-2018, 01:41 PM

Please give me some advice.
My paperwhite 3 touchscreen lately has been freezing every now and then. It looks like there's a spot in the middle of the screen that is sometimes "automatically" touched, i.e. the book in the middle of the screen would be open without my touching it, and then it just freezes. Turning off the screen and on again could do something, but then it just happens like before.

I've tried to restart and even reset but that did not solve the problem.

Is my touchscreen broken? Should I take it for servicing?

Btw, I use a magnetic cover with my Kindle, but I guess it should not be the cause.

JimmyR · 12-12-2018, 03:21 PM

Has it been cleaned recently? Might be a little schmutz on that spot causing trouble.

haivp3010 · 12-13-2018, 01:08 AM

Quote:

Originally Posted by JimmyR

Has it been cleaned recently? Might be a little schmutz on that spot causing trouble.

Yeah I've tried to clean it with a soft cloth, but the screen is very clean, not dust, no stain. The surface reflects smoothly when tilted under the light. I have a cover so it's almost like new.

Sent from my Redmi Note 4 using Tapatalk

12-12-2018, 01:41 PM	#1
haivp3010 Junior Member Posts: 2 Karma: 10 Join Date: Dec 2018 Device: Kindle Paperwhite 3rd	Paperwhite 3 faulty touch Please give me some advice. My paperwhite 3 touchscreen lately has been freezing every now and then. It looks like there's a spot in the middle of the screen that is sometimes "automatically" touched, i.e. the book in the middle of the screen would be open without my touching it, and then it just freezes. Turning off the screen and on again could do something, but then it just happens like before. I've tried to restart and even reset but that did not solve the problem. Is my touchscreen broken? Should I take it for servicing? Btw, I use a magnetic cover with my Kindle, but I guess it should not be the cause.

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12-12-2018, 03:21 PM	#2
JimmyR ɴₐɴ Posts: 421 Karma: 2507940 Join Date: Jun 2011 Location: 37.2N 93.3W Device: KV PW4 PW3 PW2	Has it been cleaned recently? Might be a little schmutz on that spot causing trouble.