Troubleshooting Papwerwhite 6th gen doesnt work

logg sar · 11-20-2018, 03:57 PM

Hi there

I have here a Paperwhite DP75sdi (6th gen Paperwhite 2013) which is impossible to turn on.

When connected to my debian-system it says:

Quote:

usb 5-1.2: new low-speed USB device number 36 using xhci_hcd
usb 5-1.2: New USB device found, idVendor=1949, idProduct=dead
usb 5-1.2: New USB device strings: Mfr=0, Product=1, SerialNumber=0
usb 5-1.2: Product: USB Charger
input: USB Charger as /devices/pci0000:00/0000:00:1c.4/0000:02:00.0/usb5/5-1/5-1.2/5-1.2:1.0/0003:1949

EAD.0005/input/input73
hid-generic 0003:1949

EAD.0005: input,hidraw2: USB HID v1.11 Device [USB Charger ] on usb-0000:02:00.0-1.2/input0
usb 5-1.2: USB disconnect, device number 36

The buzz-word seems to be idProduct=dead, which indicates a broken battery. So I opened the device to get the battery.
The battery however haves 2.8V.

I am mechanical engineer, but no electronics specialist.
Does it mean the battery is ok and something else is broken? Or do I have to replace the battery?

Thank you

j.p.s · 11-20-2018, 04:11 PM

If the fully charged voltage is 2.8V it is nearly dead.

HarryT · 11-20-2018, 04:19 PM

Definitely. The battery voltage (when fully charged) should be 3.7v. Fortunately if you’ve disassembled the PW to get at the battery, replacing the battery is easy.

logg sar · 11-20-2018, 04:23 PM

OK, thank you.

For the hints and for the fast response!

I'll order a battery.

logg sar · 11-29-2018, 02:10 PM

So, the battery is here and build in.
After charging its the same situation. The device doesn't turn on.

Ok, now i have an spare battery

but I would prefer an working device.

Any hints?

BookCat · 11-30-2018, 07:52 AM

Who put the battery in? If you did it, perhaps check that you've done it correctly.

rcentros · 11-30-2018, 09:25 PM

Quote:

Originally Posted by BookCat

Who put the battery in? If you did it, perhaps check that you've done it correctly.

It would be pretty hard to screw up the battery installation on one of these. (See attachment.)

BookCat · 12-01-2018, 03:19 AM

Maybe the battery is a dud?

I'm just throwing out suggestions. The only battery I ever changed was in the Sony prs 505, and a techie friend did it for me. It was successful, but the second battery never did hold the charge for as long as the first.

rcentros · 12-01-2018, 03:42 AM

Quote:

Originally Posted by BookCat

Maybe the battery is a dud?

I'm just throwing out suggestions. The only battery I ever changed was in the Sony prs 505, and a techie friend did it for me. It was successful, but the second battery never did hold the charge for as long as the first.

I understand. I wish I knew more about fixing these, but I'm afraid it looks like an issue with the system board or memory. Someone on the Kindle Development forum might be able to give a better diagnosis.

Quoth · 12-01-2018, 06:33 AM

Old stock batteries are poorer than new made. The charge capacity of Li tech drops with use and age. The actual cycles don't count if you don't go below 30%, just total AH delivered and replaced.
Was the new battery reading over 3V? I'd not expect a new one to give a fully charged voltage as they are usually stored at about 2/3rds capacity, about 3.4V.

You can manually charge unplugged using a current source, or a resistor to limit current from 5V to about 100mA. You need to monitor temperature and terminal voltage. Stop if more than 40 C or 3.6V.
This will tell if the problem is the charging circuit has failed on the Kindle and if either battery is OK.
A dead battery will heat without charging. Eventually it would go on fire, which is why power circuits on anything with a lithium battery are usually designed to switch off/disconnect if battery is too low and not attempt to charge if the battery seems to be at the end of life.

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11-20-2018, 04:11 PM	#2
j.p.s Grand Sorcerer Posts: 5,842 Karma: 105494725 Join Date: Apr 2011 Device: pb360	If the fully charged voltage is 2.8V it is nearly dead.

11-20-2018, 04:19 PM	#3
HarryT eBook Enthusiast Posts: 85,560 Karma: 93980341 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Definitely. The battery voltage (when fully charged) should be 3.7v. Fortunately if you’ve disassembled the PW to get at the battery, replacing the battery is easy.

11-20-2018, 04:23 PM	#4
logg sar Junior Member Posts: 3 Karma: 10 Join Date: Nov 2018 Device: multiple	OK, thank you. For the hints and for the fast response! I'll order a battery.

11-29-2018, 02:10 PM	#5
logg sar Junior Member Posts: 3 Karma: 10 Join Date: Nov 2018 Device: multiple	So, the battery is here and build in. After charging its the same situation. The device doesn't turn on. Ok, now i have an spare battery but I would prefer an working device. Any hints?

11-30-2018, 07:52 AM	#6
BookCat C L J Posts: 2,911 Karma: 21115458 Join Date: Dec 2008 Location: Birmingham UK Device: Sony e-reader 505, Kindle PW2, Kindle PW3, Kobo Libra2	Who put the battery in? If you did it, perhaps check that you've done it correctly.

12-01-2018, 03:19 AM	#8
BookCat C L J Posts: 2,911 Karma: 21115458 Join Date: Dec 2008 Location: Birmingham UK Device: Sony e-reader 505, Kindle PW2, Kindle PW3, Kobo Libra2	Maybe the battery is a dud? I'm just throwing out suggestions. The only battery I ever changed was in the Sony prs 505, and a techie friend did it for me. It was successful, but the second battery never did hold the charge for as long as the first.

12-01-2018, 06:33 AM	#10
Quoth Still reading Posts: 15,004 Karma: 111111255 Join Date: Jun 2017 Location: Ireland Device: All 4 Kinds: epub eink, Kindle, android eink, NxtPaper	Old stock batteries are poorer than new made. The charge capacity of Li tech drops with use and age. The actual cycles don't count if you don't go below 30%, just total AH delivered and replaced. Was the new battery reading over 3V? I'd not expect a new one to give a fully charged voltage as they are usually stored at about 2/3rds capacity, about 3.4V. You can manually charge unplugged using a current source, or a resistor to limit current from 5V to about 100mA. You need to monitor temperature and terminal voltage. Stop if more than 40 C or 3.6V. This will tell if the problem is the charging circuit has failed on the Kindle and if either battery is OK. A dead battery will heat without charging. Eventually it would go on fire, which is why power circuits on anything with a lithium battery are usually designed to switch off/disconnect if battery is too low and not attempt to charge if the battery seems to be at the end of life.