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Old 11-23-2018, 06:01 AM   #1
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Kindle voyage freezing on daily bases
Hi everyone,

I just bought my first kindle, a used one in what looks perfect cosmetic condition. Everything works fine, it syncs fine, it loads everything fine. But in the few days I have had it, it has frozen at least once a day. After rebooting everything goes back to normal, until the next time...

The firmware version is 5.9.7 and it does not give me the option to upgrade.

Any thoughts?

Thanks!!
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Old 11-23-2018, 12:54 PM   #2
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Originally Posted by dardonardo View Post
I just bought my first kindle, a used one in what looks perfect cosmetic condition. Everything works fine, it syncs fine, it loads everything fine. But in the few days I have had it, it has frozen at least once a day. After rebooting everything goes back to normal, until the next time...

The firmware version is 5.9.7 and it does not give me the option to upgrade.

Any thoughts?
The only time I've had this kind of problem with a Kindle is when I've had a book that (somehow) wasn't formatted right for the device. Do you know if this happens on a particular book — or just any book?

I'm guessing you can't return it for a replacement.

You can upgrade the Voyage to 5.10.1.1 manually if you want, but be aware that once you've done that, you can't drop back to 5.9.7. I don't know if there is any advantage, but if there is some kind of corruption in the current firmware, it might clear that.

https://www.amazon.com/gp/help/custo...deId=201630670

Or, as an alternate route, you could try downloading the 5.9.7 firmware again and reinstalling it manually.

It's available at:

https://s3.amazonaws.com/firmwaredow...yage_5.9.7.bin

These are a couple things I would try, but they may not be the best choices. You might want to wait for someone who knows Kindles a little better than I do.

Hopefully someone will be able to help get your Voyage up and running right.
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Old 11-23-2018, 02:21 PM   #3
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My Voyage is on 5.9.7 with no problems. I agree with recentros that it could possibly be a specific book. How did you load your books — side load or through Amazon? I have occasional problems. These occur mostly when I try to connect to the store and forget to turn on wifi, then do it, but it still crashes.
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Old 11-23-2018, 03:52 PM   #4
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Thanks for your replies!

I inserter some books through, amazon, via kindle email and calibre...

Just now I found the kindle stuck on the screensaver with the light on and almost all the battery gone...

I guess it could be some badly formatted books, problem is I have some 60 books in it... Good luck finding the bad one

I guess best option is to try reinstalling the os, I will have to look if there is any advantage or problem to update to the newer os...

Thanks again for taking the time to answer!

I will try to update this thread to let you know if I make any progress
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Old 11-23-2018, 08:41 PM   #5
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Well, you can probably start with deleting just the calibre loaded books and see if that fixes the problem. I assume the ones loaded directly from Amazon are OK.
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Old 11-24-2018, 01:02 PM   #6
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I upgraded yesterday, it froze once more after that. I have not used it today, I will check it later. But it looks possible it is related to some badly formatted books.

Does anyone has bad experience with ebooks from the guttemberg project?
I have quite a few from them...
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Old 11-24-2018, 03:15 PM   #7
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You need to do some tests to see where the problem is - with the Kindle or with the books.

Reset to factory settings, which will wipe out all the books downloaded onto it. Then just download and read one book on it, preferably one obtained from directly from Amazon. Does the problem still occur? If it does, it's the Kindle. Contact Customer Service and see what they'll do for you.

If the problem goes away, only add books one at a time that you're going to read immediately for a while, to confirm that the problem's still gone.
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Old 11-24-2018, 04:53 PM   #8
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Originally Posted by pdurrant View Post
You need to do some tests to see where the problem is - with the Kindle or with the books.

Reset to factory settings, which will wipe out all the books downloaded onto it. Then just download and read one book on it, preferably one obtained from directly from Amazon. Does the problem still occur? If it does, it's the Kindle. Contact Customer Service and see what they'll do for you.

If the problem goes away, only add books one at a time that you're going to read immediately for a while, to confirm that the problem's still gone.
That is probably the most sensible thing to do... I will give it a few days and if it keeps doing it I will have to follow your advice...

Again, thanks everyone for your help
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Old 11-25-2018, 03:48 PM   #9
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It looks like things are getting worse. This morning the kindle was out of battery, it was 81% when I went to sleep. I charged it again and later this afternoon it was stuck again. After rebooting it, it is caught in an never ending loop. I cannot reboot it. I will have to wait until tomorrow when the battery is dead and delete all books and start one by one...

At least I got it really cheap
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Old 11-25-2018, 05:40 PM   #10
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Originally Posted by dardonardo View Post
It looks like things are getting worse. This morning the kindle was out of battery, it was 81% when I went to sleep. I charged it again and later this afternoon it was stuck again. After rebooting it, it is caught in an never ending loop. I cannot reboot it. I will have to wait until tomorrow when the battery is dead and delete all books and start one by one...

At least I got it really cheap
It's looking like it might be a defective battery. They're fairly easy to replace on Voyages (at least it looks fairly simple).

https://www.newpower99.com/Kindle_Vo...le-voyage-.htm

A used replacement battery for $10 is available at eBay.

https://www.ebay.com/itm/Amazon-Kind...0AAOSwcVZbRgRJ

(Although the seller only guarantees it will hold more than 40% of the original capacity.)
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Old 11-26-2018, 05:00 AM   #11
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It's looking like it might be a defective battery. They're fairly easy to replace on Voyages (at least it looks fairly simple).

https://www.newpower99.com/Kindle_Vo...le-voyage-.htm

A used replacement battery for $10 is available at eBay.

https://www.ebay.com/itm/Amazon-Kind...0AAOSwcVZbRgRJ

(Although the seller only guarantees it will hold more than 40% of the original capacity.)
Thanks for the info!!1 I will definitely try it. Right now the kindle has a blanks screen and connecting it to power only lights the screen and nothing else...

Hopefully changing the battery can fix it!
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Old 11-26-2018, 05:14 AM   #12
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Thanks for the info!!1 I will definitely try it. Right now the kindle has a blanks screen and connecting it to power only lights the screen and nothing else...

Hopefully changing the battery can fix it!
You might want to get a second opinion. I don't have nearly as much experience with Kindles as some of the folks do here.
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Old 11-26-2018, 05:20 AM   #13
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You might want to get a second opinion. I don't have nearly as much experience with Kindles as some of the folks do here.
Well, right now it looks like I cannot do anything with it... The computer does not recognize it and I only get the light to switch on when connected to power... I guess trying to put a new battery can do no wrong...
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Old 11-26-2018, 03:39 PM   #14
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Just a follow up for the curious ones. I opened the kindle and disconnected the battery and manage to revive it. As soon as I could I restored the kindle to factory settings and left it only with the Amazon books. So far it has been almost a full day with no freezes... So it is probably a book like some of you said. In the mean time I found a fairly cheap battery replacement just in case...
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