Problem with Pocketbook Inkpad

zeno123 · 11-19-2018, 01:23 PM

Hi

After connecting my pocketbook Inkpad to PC, i can apparently remove or add ebooks . But actually removing/adding books has no effect.
Has anyone experienced such an issue? Does it sound a hardware problem? Have you got some ideas?
Thanks Zeno

LucyOne · 11-19-2018, 01:47 PM

Can you describe the problem a bit further? How do you copy the books onto the InkPad? What happens then? How do you know they're not there?

zeno123 · 11-20-2018, 07:32 AM

When i open the pocketbook on my pc, i can add books without any problem.
But these books are not on my pocketbook when i disconnect.
I don't understand...

LucyOne · 11-20-2018, 12:14 PM

Try resetting the device. If that doesn't work, format the internal memory.

rkomar · 11-20-2018, 12:53 PM

You have to be more specific about what it means that the books are not on the pocketbook. If you reconnect via USB, are the books not where you copied them to? Do you mean that they are on the device but don't show up in the Library application?

zeno123 · 11-20-2018, 01:35 PM

thanks for your answer rkomar!

Step 1) i copy new books via usb; it seems ok, the new books appears on the screen of my pc when i open the pocketbook

Step 2): i disconnect my pc, i open the pocketbook: the new books don't appear on the pocketbook

Step 3: if i reconnect via USB, the books are not where i copied them to.

i don't understand!!!

zeno123 · 11-20-2018, 01:37 PM

to be more specific: in the step 3 the new books don't show up in the libray application
and i can still open a book that i have deleted before on the screen of my pc!

it's very strange

LucyOne · 11-20-2018, 01:43 PM

How do you copy the books onto the InkPad?

rkomar · 11-20-2018, 03:02 PM

Quote:

Originally Posted by zeno123

to be more specific: in the step 3 the new books don't show up in the libray application
and i can still open a book that i have deleted before on the screen of my pc!

it's very strange

I would guess that your internal SD card is failing, and that it has been set to read-only mode by the operating system. You probably have to send the device in for servicing to get it fixed. You should contact PocketBook support about this. Perhaps LucyOne's suggestion to reform the internal memory via Settings>Maintenance will fix the problem. It will delete everything there (including ebooks, notes, bookmarks, last read page,...), so maybe you should talk to PocketBook first if you are worried about losing anything.

LucyOne · 11-20-2018, 03:31 PM

Pocketbook support always recommends reformatting or resetting first. You can copy any personal data onto your PC before you do it.

zeno123 · 11-20-2018, 04:33 PM

I have just formated the internal memory.
After a step where i was asked the langage and the hour, everything is unchanged!
All my ebooks are still there: it's very strange again.
I think i can't reformat.

My pocketbook is four year's old so i'm wondering if it's a good idea to send the device. It' maybe better to buy another?

LucyOne · 11-21-2018, 04:18 AM

This really sounds like the internal memory can only read. You better contact the support for that.
I can recommend the newest InkPad 3 if you decide to buy a new device.

Michal Jancik · 11-22-2018, 05:56 AM

Quote:

Originally Posted by zeno123

Hi

After connecting my pocketbook Inkpad to PC, i can apparently remove or add ebooks . But actually removing/adding books has no effect.
Has anyone experienced such an issue? Does it sound a hardware problem? Have you got some ideas?
Thanks Zeno

Hi !
• What format of books do you use exactly? You used the cloud service to synchronize you books?
Did you handle the extensions.cfg file?

• It can come from synchronization with pocketbook cloud.
More siple ca will be a UPgrade to new version 5.19.542

• In the case, that problem persists, makes backup and does 'internal formatting'.

11-19-2018, 01:23 PM	#1
zeno123 Junior Member Posts: 6 Karma: 10 Join Date: Nov 2018 Device: Pocketbook Inkpad	Problem with Pocketbook Inkpad Hi After connecting my pocketbook Inkpad to PC, i can apparently remove or add ebooks . But actually removing/adding books has no effect. Has anyone experienced such an issue? Does it sound a hardware problem? Have you got some ideas? Thanks Zeno

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11-19-2018, 01:47 PM	#2
LucyOne Librocubicularist Posts: 617 Karma: 11908623 Join Date: Dec 2013 Location: Germany Device: PocketBook InkPad 3 & Touch HD 3, Kobo Clara HD, Kindle Paperwhite 5	Can you describe the problem a bit further? How do you copy the books onto the InkPad? What happens then? How do you know they're not there?

11-20-2018, 07:32 AM	#3
zeno123 Junior Member Posts: 6 Karma: 10 Join Date: Nov 2018 Device: Pocketbook Inkpad	When i open the pocketbook on my pc, i can add books without any problem. But these books are not on my pocketbook when i disconnect. I don't understand...

11-20-2018, 12:14 PM	#4
LucyOne Librocubicularist Posts: 617 Karma: 11908623 Join Date: Dec 2013 Location: Germany Device: PocketBook InkPad 3 & Touch HD 3, Kobo Clara HD, Kindle Paperwhite 5	Try resetting the device. If that doesn't work, format the internal memory.

11-20-2018, 12:53 PM	#5
rkomar Wizard Posts: 3,041 Karma: 18821071 Join Date: Oct 2010 Location: Sudbury, ON, Canada Device: PRS-505, PB 902, PRS-T1, PB 623, PB 840, PB 633	You have to be more specific about what it means that the books are not on the pocketbook. If you reconnect via USB, are the books not where you copied them to? Do you mean that they are on the device but don't show up in the Library application?

11-20-2018, 01:35 PM	#6
zeno123 Junior Member Posts: 6 Karma: 10 Join Date: Nov 2018 Device: Pocketbook Inkpad	thanks for your answer rkomar! Step 1) i copy new books via usb; it seems ok, the new books appears on the screen of my pc when i open the pocketbook Step 2): i disconnect my pc, i open the pocketbook: the new books don't appear on the pocketbook Step 3: if i reconnect via USB, the books are not where i copied them to. i don't understand!!!

11-20-2018, 01:37 PM	#7
zeno123 Junior Member Posts: 6 Karma: 10 Join Date: Nov 2018 Device: Pocketbook Inkpad	to be more specific: in the step 3 the new books don't show up in the libray application and i can still open a book that i have deleted before on the screen of my pc! it's very strange

11-20-2018, 01:43 PM	#8
LucyOne Librocubicularist Posts: 617 Karma: 11908623 Join Date: Dec 2013 Location: Germany Device: PocketBook InkPad 3 & Touch HD 3, Kobo Clara HD, Kindle Paperwhite 5	How do you copy the books onto the InkPad?

11-20-2018, 03:31 PM	#10
LucyOne Librocubicularist Posts: 617 Karma: 11908623 Join Date: Dec 2013 Location: Germany Device: PocketBook InkPad 3 & Touch HD 3, Kobo Clara HD, Kindle Paperwhite 5	Pocketbook support always recommends reformatting or resetting first. You can copy any personal data onto your PC before you do it.

11-20-2018, 04:33 PM	#11
zeno123 Junior Member Posts: 6 Karma: 10 Join Date: Nov 2018 Device: Pocketbook Inkpad	I have just formated the internal memory. After a step where i was asked the langage and the hour, everything is unchanged! All my ebooks are still there: it's very strange again. I think i can't reformat. My pocketbook is four year's old so i'm wondering if it's a good idea to send the device. It' maybe better to buy another?

11-21-2018, 04:18 AM	#12
LucyOne Librocubicularist Posts: 617 Karma: 11908623 Join Date: Dec 2013 Location: Germany Device: PocketBook InkPad 3 & Touch HD 3, Kobo Clara HD, Kindle Paperwhite 5	This really sounds like the internal memory can only read. You better contact the support for that. I can recommend the newest InkPad 3 if you decide to buy a new device.