Firmware Update Please help me to update my kindle

QWERTY- · 10-31-2018, 01:50 PM

Hi!

My kindle is Paperwhite 2 version 5.4.3.2 I want to update to 5.10 I tried and could not. It restarts but not change the version.

JimmyR · 10-31-2018, 02:09 PM

How did you try to update your firmware? Were there any error mesages? List the steps you took to upgrade and the file you attempted to use.

For a Paperwhite 6th Generation (PW2), you need the file here:
https://www.amazon.com/gp/help/custo...deId=201307450

QWERTY- · 10-31-2018, 02:25 PM

Quote:

Originally Posted by JimmyR

How did you try to update your firmware? Were there any error mesages? List the steps you took to upgrade and the file you attempted to use.

For a Paperwhite 6th Generation (PW2), you need the file here:
https://www.amazon.com/gp/help/custo...deId=201307450

I downloaded the file from the link you put and moved it to the Kindle and from the settings choose update my kindle. but it restarts and does not updating.

JimmyR · 10-31-2018, 02:28 PM

Do you have WiFi access and have you tried updating over WiFi?

What's the first 6 digits of your kindle serial number?

QWERTY- · 10-31-2018, 02:59 PM

Quote:

Originally Posted by JimmyR

Do you have WiFi access and have you tried updating over WiFi?

What's the first 6 digits of your kindle serial number?

Yes, I have WiFi but did not update through OTA .

Frist 6 digits of my kindle serial number : 90F2 00

JimmyR · 10-31-2018, 03:17 PM

Is your kindle registered? Has it ever been jailbroken? If jailbroken, what mods have been applied?

QWERTY- · 10-31-2018, 03:21 PM

Quote:

Originally Posted by JimmyR

Is your kindle registered? Has it ever been jailbroken? If jailbroken, what mods have been applied?

it was install duokan.

JimmyR · 10-31-2018, 03:33 PM

Honestly, I don't really know much about Duokan or if it can be used with the latest firmware. I don't even know if that is your problem but it seems like a definite possibility. If there is a support site for Duokan, you might try seeking help there. Maybe someone who has experience with it will post here.

QWERTY- · 10-31-2018, 03:34 PM

Quote:

Originally Posted by JimmyR

Honestly, I don't really know much about Duokan or if it can be used with the latest firmware. I don't even know if that is your problem but it seems like a definite possibility. If there is a support site for Duokan, you might try seeking help there. Maybe someone who has experience with it will post here.

Ok. Thank you.

hius07 · 11-01-2018, 12:55 AM

Your device is blocked by Chinese masters, the serial number overwritten with zeroes.
It cannot be updated. It can be jailbroken though.

10-31-2018, 01:50 PM	#1
QWERTY- Junior Member Posts: 5 Karma: 10 Join Date: Oct 2018 Device: Kindle paperwhite 2	Please help me to update my kindle Hi! My kindle is Paperwhite 2 version 5.4.3.2 I want to update to 5.10 I tried and could not. It restarts but not change the version.

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10-31-2018, 02:09 PM	#2
JimmyR ɴₐɴ Posts: 421 Karma: 2507940 Join Date: Jun 2011 Location: 37.2N 93.3W Device: KV PW4 PW3 PW2	How did you try to update your firmware? Were there any error mesages? List the steps you took to upgrade and the file you attempted to use. For a Paperwhite 6th Generation (PW2), you need the file here: https://www.amazon.com/gp/help/custo...deId=201307450

10-31-2018, 02:28 PM	#4
JimmyR ɴₐɴ Posts: 421 Karma: 2507940 Join Date: Jun 2011 Location: 37.2N 93.3W Device: KV PW4 PW3 PW2	Do you have WiFi access and have you tried updating over WiFi? What's the first 6 digits of your kindle serial number?

10-31-2018, 03:17 PM	#6
JimmyR ɴₐɴ Posts: 421 Karma: 2507940 Join Date: Jun 2011 Location: 37.2N 93.3W Device: KV PW4 PW3 PW2	Is your kindle registered? Has it ever been jailbroken? If jailbroken, what mods have been applied?

10-31-2018, 03:33 PM	#8
JimmyR ɴₐɴ Posts: 421 Karma: 2507940 Join Date: Jun 2011 Location: 37.2N 93.3W Device: KV PW4 PW3 PW2	Honestly, I don't really know much about Duokan or if it can be used with the latest firmware. I don't even know if that is your problem but it seems like a definite possibility. If there is a support site for Duokan, you might try seeking help there. Maybe someone who has experience with it will post here.

11-01-2018, 12:55 AM	#10
hius07 Wizard Posts: 1,179 Karma: 3592925 Join Date: Sep 2014 Location: Ukraine Device: Kindle	Your device is blocked by Chinese masters, the serial number overwritten with zeroes. It cannot be updated. It can be jailbroken though.