Troubleshooting Amazon Content & Devices - Double Devices

Jo69 · 09-12-2018, 04:35 AM

Not sure if this is the correct forum - I don't use a kindle just the App.

On my Amazon web page when I go to Content and Devices there are my 3 Devices I use showing.

However each one appears twice.
So I have 6 there!

I have un registered them all. But each time I register them again I get 2 for each Device

Is this correct?

HarryT · 09-12-2018, 04:36 AM

No, definitely not normal. I’d suggest getting in touch with Amazon. Sounds like a glitch at their end of things.

Jo69 · 09-12-2018, 05:36 AM

Quote:

Originally Posted by HarryT

No, definitely not normal. I’d suggest getting in touch with Amazon. Sounds like a glitch at their end of things.

I have just done that.
They cannot solve my problem.
They say the second 3 icons are the Amazon Shopping App.

Since I have never installed it I don't know why I have 3 copies of it showing

They don't know either.
I cannot delete the 3 shopping icons ( in content and Devices) without my 3 gadgets of the same names going also.

Have been deregistering and re registering my 3 tablets every day. In the hope the 3 other icons will go.

But now I know the icons are the shopping App.
But I have never installed it anywhere!

Jo69 · 09-12-2018, 06:11 AM

It seems that if I Deregister the 3 shopping apps ( that I have never installed)………. it is deregistering my 3 Amazon Kindle Apps on my 3 Tablets every time too!

Jo69 · 09-12-2018, 06:13 AM

This is the problem

cvkemp · 09-12-2018, 09:15 AM

I get this at times, I just check the register date of the app then check the register date of the icons showing on the web page then I remove the ones that are no longer used. This seems to happen to me every time that my apps update on my Mac or IPad or Iphone. I believe it i due to getting the apps from the Apple app stores.

Jo69 · 09-12-2018, 10:45 AM

Quote:

Originally Posted by cvkemp

I get this at times, I just check the register date of the app then check the register date of the icons showing on the web page then I remove the ones that are no longer used. This seems to happen to me every time that my apps update on my Mac or IPad or Iphone. I believe it i due to getting the apps from the Apple app stores.

Thanks for answering But I have never had the Amazon 3 shopping Apps that is causing the problem.

I am unable to remove the 3 Shopping Apps on the Amazon webpage As my Android Kindle Apps disappear too.

Deskisamess · 09-12-2018, 11:00 AM

I have those shopping apps as well, even though I don't use them. Ignore it, it causes no problems.

The only time clone apps cause problems is if you get duplicate Kindle apps for the same device. That happens when updates are pushed out for the Kindle app. Those need deleted.

Jo69 · 09-15-2018, 10:01 AM

Quote:

Originally Posted by Deskisamess

I have those shopping apps as well, even though I don't use them. Ignore it, it causes no problems.

The only time clone apps cause problems is if you get duplicate Kindle apps for the same device. That happens when updates are pushed out for the Kindle app. Those need deleted.

Amazon were going to get back to me with a solution. But have not. I just like things tidy and it annoys me that the shopping app has somehow appeared 3 times and I never asked for it once. And it will not go!

cvkemp · 09-15-2018, 10:21 AM

Quote:

Originally Posted by Jo69

Thanks for answering But I have never had the Amazon 3 shopping Apps that is causing the problem.

I am unable to remove the 3 Shopping Apps on the Amazon webpage As my Android Kindle Apps disappear too.

That must be something to do with Android I do not have that issue with IOS

dordale · 09-15-2018, 01:39 PM

Quote:

Originally Posted by cvkemp

That must be something to do with Android I do not have that issue with IOS

Seems to be the case. Just looked at my device list. I did have the shopping app appear as one of my devices. I deleted an old android device that I don't use and the the related shopping device also disappeared. I never installed the shopping app on my android.

I have several Apple devices listed on my account--and they only appear once with no related device apps.

HarryT · 09-15-2018, 02:22 PM

Quote:

Originally Posted by cvkemp

That must be something to do with Android I do not have that issue with IOS

Agreed. As well as my eInk Kindles I have Kindle for PC and the iOS Kindle app on the iPhone and iPad registered. None appears more than once.

stumped · 09-15-2018, 02:38 PM

It is a harmless glitch. I see two Amazon drives on my devices screen but I only have one really.
I also see doubled up left hand menu entries in the books tab on my fire tablets.
Some bugs are not worth trying to explain to Amazon....
What is a tad more annoying, but fixable, is working out which of the multiple Kindle for pc entries are actually on pcs I still own and use, but renaming them helps. So does renaming fire TV boxes as we have several, so I rename each one for the room that each one is in. Kindles also, if you go with Amazon default names and you sell and buy newer ones you end up with names like your 9th Kindle after several years...

HarryT · 09-15-2018, 02:42 PM

Quote:

Originally Posted by stumped

Kindles also, if you go with Amazon default names and you sell and buy newer ones you end up with names like your 9th Kindle after several years...

Yep. First thing I do when I buy a new Kindle is to rename it "Harry's Oasis 2", or whatever it might be. Otherwise you end up in hopeless confusion when trying to send files to a specific device or app.

Atunah · 09-15-2018, 09:21 PM

I have like 12 different cloud readers (win) listed and about the 6th android Mp3, this and that. I have no clue what is what. I have 2 computers so only 2 options for cloud reader. I did replace my netbook 2 times, but that still wouldn't make 12. I don't know which is which as its just numbers. Kindles are easy to figure out because they list the actual device name like Oasis and such. But the other kindle stuff like cloud? and apps? Oy. I just usually don't look at that page.

If it works it works. Otherwise I don't want to know about. Until it doesn't work that is.

09-12-2018, 04:35 AM	#1
Jo69 Addict Posts: 204 Karma: 2070566 Join Date: Oct 2016 Device: Kobo. Samsung Galaxy Tab. Kindle 4 2011	Amazon Content & Devices - Double Devices Not sure if this is the correct forum - I don't use a kindle just the App. On my Amazon web page when I go to Content and Devices there are my 3 Devices I use showing. However each one appears twice. So I have 6 there! I have un registered them all. But each time I register them again I get 2 for each Device Is this correct?

09-12-2018, 06:13 AM	#5
Jo69 Addict Posts: 204 Karma: 2070566 Join Date: Oct 2016 Device: Kobo. Samsung Galaxy Tab. Kindle 4 2011	This is the problem Attached Thumbnails

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09-12-2018, 04:36 AM	#2
HarryT eBook Enthusiast Posts: 85,548 Karma: 93383099 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	No, definitely not normal. I’d suggest getting in touch with Amazon. Sounds like a glitch at their end of things.

09-12-2018, 06:11 AM	#4
Jo69 Addict Posts: 204 Karma: 2070566 Join Date: Oct 2016 Device: Kobo. Samsung Galaxy Tab. Kindle 4 2011	It seems that if I Deregister the 3 shopping apps ( that I have never installed)………. it is deregistering my 3 Amazon Kindle Apps on my 3 Tablets every time too!

09-12-2018, 09:15 AM	#6
cvkemp Loving life Posts: 1,430 Karma: 7991496 Join Date: Mar 2009 Location: Hot Springs Village, Arkansas Device: PaperWhite 6 SE, Fire HD8	I get this at times, I just check the register date of the app then check the register date of the icons showing on the web page then I remove the ones that are no longer used. This seems to happen to me every time that my apps update on my Mac or IPad or Iphone. I believe it i due to getting the apps from the Apple app stores.

09-12-2018, 11:00 AM	#8
Deskisamess Wizard Posts: 2,757 Karma: 45827597 Join Date: Sep 2012 Location: Ohio Device: iPhone 13 Pro, iPad mini, iPad Pro 12.9",Paperwhite 6.8", Scribe 2022	I have those shopping apps as well, even though I don't use them. Ignore it, it causes no problems. The only time clone apps cause problems is if you get duplicate Kindle apps for the same device. That happens when updates are pushed out for the Kindle app. Those need deleted.

09-15-2018, 02:38 PM	#13
stumped Wizard Posts: 3,305 Karma: 10259306 Join Date: May 2016 Device: kobo forma, Kobo Libra, Huawei media Tab, fire HD10, PW3 HDX8.9,	It is a harmless glitch. I see two Amazon drives on my devices screen but I only have one really. I also see doubled up left hand menu entries in the books tab on my fire tablets. Some bugs are not worth trying to explain to Amazon.... What is a tad more annoying, but fixable, is working out which of the multiple Kindle for pc entries are actually on pcs I still own and use, but renaming them helps. So does renaming fire TV boxes as we have several, so I rename each one for the room that each one is in. Kindles also, if you go with Amazon default names and you sell and buy newer ones you end up with names like your 9th Kindle after several years...

09-15-2018, 09:21 PM	#15
Atunah Wizard Posts: 1,817 Karma: 23400001 Join Date: May 2012 Location: USA Device: K1/K3/BasicK Voyage/Oasis1/Oasis3	I have like 12 different cloud readers (win) listed and about the 6th android Mp3, this and that. I have no clue what is what. I have 2 computers so only 2 options for cloud reader. I did replace my netbook 2 times, but that still wouldn't make 12. I don't know which is which as its just numbers. Kindles are easy to figure out because they list the actual device name like Oasis and such. But the other kindle stuff like cloud? and apps? Oy. I just usually don't look at that page. If it works it works. Otherwise I don't want to know about. Until it doesn't work that is.