Alternatives to Amazon? - Page 2

Apache · 04-28-2018, 03:07 PM

Quote:

Originally Posted by kcladyz

Its not amazon its the bank card that declined your charge

Quote:

Originally Posted by Bertolt

That is very unlikely, since they paid everything else that I bought with the card during this month and I use the card a lot. It appears that many other people have had similar problems too.

It is always the issuer of your card that approves or declines the sale. When your card is physically inserted or swiped into a charge machine or entered into the correct fields on a web page, it is not the company you are buying from that approves or declines the sale. If that was the case retailers would never decline a sale. A retailer can ask for an override in certain situations, but if it is a fraudulent sale the merchant is responsible for the loss. If the merchant follows all of the required steps in accepting a charge sale, and it is fraudulent, then the card issuer takes the loss. I was a merchant for 30 years. How would I ever know whether to decline a sale or not. Merchants are not allowed access to any personal or financial information of any card holder. It is illegal and against the rules of your merchant agreement. Unless you are the cardholder merchant services will not give you any reason for declining a sale. So kcladyz is correct in his statement.
Apache

pwalker8 · 04-28-2018, 06:55 PM

Quote:

Originally Posted by Apache

It is always the issuer of your card that approves or declines the sale. When your card is physically inserted or swiped into a charge machine or entered into the correct fields on a web page, it is not the company you are buying from that approves or declines the sale. If that was the case retailers would never decline a sale. A retailer can ask for an override in certain situations, but if it is a fraudulent sale the merchant is responsible for the loss. If the merchant follows all of the required steps in accepting a charge sale, and it is fraudulent, then the card issuer takes the loss. I was a merchant for 30 years. How would I ever know whether to decline a sale or not. Merchants are not allowed access to any personal or financial information of any card holder. It is illegal and against the rules of your merchant agreement. Unless you are the cardholder merchant services will not give you any reason for declining a sale. So kcladyz is correct in his statement.
Apache

Card's are declined for a number of reason, ranging for insufficient funds to suspected fraud. Depending on card issuer, the suspected fraud can get triggered for a lot of reasons - you haven't used the card in a while, you haven't bought anything at that store before, you usage pattern might trigger something (i.e. a number of online purchases one after another).

My bank has a very quick fraud trigger finger. I've had a number of purchases declined with an email from the bank about 5 minutes later asking "did you try to make this purchase" If I click yes, then I can try again and the purchase will go through. It's annoying and can be a bit embarrassing(since a lot of people simply assume that purchases are declined for lack of funds), but it's just the way credit cards work these days.

darryl · 04-28-2018, 08:01 PM

@Bertoli. Nowhere in your posts do I see any description of your attempts to resolve the matter with Amazon. Or undertake what should be the trivial task of downloading your book when it did not do so automatically. However, it seems you travelled to the UK to resolve your problems with your Bank.

IMHO it is Amazon first and daylight second. Good luck with Kobo.

Bertolt · 05-04-2018, 09:30 AM

Quote:

Originally Posted by darryl

@Bertoli. Nowhere in your posts do I see any description of your attempts to resolve the matter with Amazon. Or undertake what should be the trivial task of downloading your book when it did not do so automatically. However, it seems you travelled to the UK to resolve your problems with your Bank.
IMHO it is Amazon first and daylight second. Good luck with Kobo.

Who is Bertoli?
I have spent literally hours trying to resolve the issue with Amazon. I have tried to spare people the trouble of reading through all the boring detail. And Amazon has put every obstacle they could in my way. I have jumped through so many of their hoops only to find that they are waiting there with one more hoop. That is not what good customer relations looks like IMHO.
I object to the implication that this is all my fault.

darryl · 05-04-2018, 09:46 AM

Quote:

Originally Posted by Bertolt

Who is Bertoli?
I have spent literally hours trying to resolve the issue with Amazon. And Amazon has put every obstacle they could in my way. I have jumped through so many of their hoops only to find that they are waiting there with one more hoop. That is not what good customer relations looks like IMHO.
I object to the implication that this is all my fault.

Sorry for the spelling error.

This is the first mention you have made of attempting to resolve the matter with Amazon. My comments were absolutely justified based on what you had posted. You can draw whatever implication you like. I certainly did not say it was all your fault nor do I think you can draw that implication from what I said. Clearly the problem with the credit card does not seem to be your fault, as your bank compensated you for it. I quite plainly stated my puzzlement that you did not apparently "undertake what should be the trivial task of downloading your book when it did not do so automatically." I must admit that I remain puzzled as to what you talked about with Amazon on the phone for all those hours or what your problem with Amazon actually is. The Credit Card problem seemed to be the fault of your bank. Your other problem so far as I can make out is that the book, once paid for, did not download automatically. If there was an implication in my post it was that you seem to have over-reacted to something trivial (ie; the need to manually download the book). If this is in fact what your problem was then I am still of that point of view. I wish you luck with Kobo.

GlenBarrington · 05-04-2018, 12:18 PM

Quote:

Originally Posted by Bertolt

Who is Bertoli?

Here in the USA, it's a brand of tomato sauce! Which, by the way, I believe you can buy on Amazon.

Wow! The circle of life!

Deskisamess · 05-04-2018, 01:00 PM

If a problem with a credit card arises when buying a Kindle book, fixing the credit card issue on the Amazon account is only part of the fix. You also have to fix the card details for that specific purchase.

If you don’t do that second step, the original purchase won’t be processed correctly, and the book can’t be downloaded.

darryl · 05-04-2018, 07:45 PM

Quote:

Originally Posted by GlenBarrington

Here in the USA, it's a brand of tomato sauce! Which, by the way, I believe you can buy on Amazon.

Wow! The circle of life!

Here it's the brand of a range of olive oil products!

Purple Lady · 05-06-2018, 04:57 AM

Quote:

Originally Posted by GlenBarrington

Here in the USA, it's a brand of tomato sauce! Which, by the way, I believe you can buy on Amazon.

Wow! The circle of life!

I'm in the US and I've never seen tomato sauce.

Quote:

Originally Posted by darryl

Here it's the brand of a range of olive oil products!

This is what I have seen as well.

pwalker8 · 05-06-2018, 07:23 AM

Quote:

Originally Posted by Purple Lady

I'm in the US and I've never seen tomato sauce.

This is what I have seen as well.

The spaghetti sauce by that name is on the shelves of my local Publix in Atlanta. It may be a regionally stocked thing.

4691mls · 05-06-2018, 10:28 PM

I'm in the southeastern US and this is what I think of as "tomato sauce" (as opposed to "spaghetti sauce" or "pasta sauce"):

https://www.hunts.com/tomato-sauce/tomato-sauce-0

http://www.delmonte.com/products/tom...e/tomato-sauce

I'm not a cook myself, but I have seen family members use tomato sauce as base for homemade spaghetti sauce.

pwalker8 · 05-06-2018, 11:23 PM

Quote:

Originally Posted by 4691mls

I'm in the southeastern US and this is what I think of as "tomato sauce" (as opposed to "spaghetti sauce" or "pasta sauce"):

https://www.hunts.com/tomato-sauce/tomato-sauce-0

http://www.delmonte.com/products/tom...e/tomato-sauce

I'm not a cook myself, but I have seen family members use tomato sauce as base for homemade spaghetti sauce.

True, but since I knew that there was a brand of spaghetti sauce by that name, that's what I assumed he meant. Tomato sauce tends to be a few major brands (hunts being the big one) and that's about it. There are a number of different brands of spaghetti sauce.

ZodWallop · 05-07-2018, 11:04 AM

Quote:

Originally Posted by GlenBarrington

Here in the USA, it's a brand of tomato sauce!

Quote:

Originally Posted by darryl

Here it's the brand of a range of olive oil products!

They are one in the same! Bertolli

04-28-2018, 08:01 PM	#18
darryl Wizard Posts: 3,108 Karma: 60231510 Join Date: Nov 2011 Location: Australia Device: Kobo Aura H2O, Kindle Oasis, Huwei Ascend Mate 7	@Bertoli. Nowhere in your posts do I see any description of your attempts to resolve the matter with Amazon. Or undertake what should be the trivial task of downloading your book when it did not do so automatically. However, it seems you travelled to the UK to resolve your problems with your Bank. IMHO it is Amazon first and daylight second. Good luck with Kobo. Last edited by darryl; 04-28-2018 at 08:06 PM.

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05-04-2018, 01:00 PM	#22
Deskisamess Wizard Posts: 2,777 Karma: 45827761 Join Date: Sep 2012 Location: Ohio Device: iPhone 13 Pro, iPad mini, iPad Pro 12.9",Paperwhite 6.8", Scribe 2022	If a problem with a credit card arises when buying a Kindle book, fixing the credit card issue on the Amazon account is only part of the fix. You also have to fix the card details for that specific purchase. If you don’t do that second step, the original purchase won’t be processed correctly, and the book can’t be downloaded.

05-06-2018, 10:28 PM	#26
4691mls Wizard Posts: 2,776 Karma: 30081762 Join Date: Jan 2012 Location: US Device: ALL DEVICES ARE STOCK: Kobo Clara, Tolino Shine 2, Sony PRS-T3, T1	I'm in the southeastern US and this is what I think of as "tomato sauce" (as opposed to "spaghetti sauce" or "pasta sauce"): https://www.hunts.com/tomato-sauce/tomato-sauce-0 http://www.delmonte.com/products/tom...e/tomato-sauce I'm not a cook myself, but I have seen family members use tomato sauce as base for homemade spaghetti sauce.