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Old 12-05-2017, 08:01 PM   #1
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Paperwhite freezes

My 2 month old PW3 has an annoying habit of freezing up once the battery gets down to about 20%. Locks up tighter than a drum until you charge it. Simply plugging it in doesn't work, you have to charge for at least an hour. Prior to freeze there is no low battery indication.

Is this normal for the PW3?
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Old 12-05-2017, 08:32 PM   #2
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Try a reboot. That is first thing to try with misbehaving kindle.
With at least a 50% charge, unplug it. Press and hold the power button a full 30 to 40 seconds. Ignore any changes to the power light or the screen. Release power and let it restart.
Plug it in for a full overnight charge. Just because the light turns green does not always mean you have a full charge.

I wouldn't ordinarily let it get down to 20%. You don't need to drain it before recharging. If you are not going to be using it a while, plug it in to charge. You won't decrease battery life by charging it early, or by leaving it on charge too long. Just not a good to try to use it while plugged in. That can damage the USB charge port.
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Old 12-06-2017, 07:10 AM   #3
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Originally Posted by IFixKindles View Post
...Just not a good to try to use it while plugged in. That can damage the USB charge port.
Just to be clear, you mean because of the possibility of putting physical strain on the wired connectors while holding the ereader?
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Old 12-06-2017, 08:11 AM   #4
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Just to be clear, you mean because of the possibility of putting physical strain on the wired connectors while holding the ereader?
Yes, using it while plugged in can strain the connectors and cause the connection to fail.
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Old 12-06-2017, 08:23 AM   #5
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My Paperwhites don't show a percentage left. If the Paperwhite freezing before the message saying it needs to be charged or after.

I would probably contact Customer Service and get their opinion. If you bought the Paperwhite two months ago from Amazon then it's still under warranty.
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Old 12-06-2017, 12:22 PM   #6
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There is no message saying it needs to be charged before it freezes. And there is no gauge telling me it's down to 20%. I am just estimating that 20% by looking at the battery icon (very imprecise).

Yesterday I charged it for 3 hours after the freeze, but it didn't come back like the previous time. But it responded to a restart (hold power button down for a long time).
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Old 12-06-2017, 03:32 PM   #7
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That's starting to sound like a bad battery to me. I assume it is still under warranty?
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Old 12-06-2017, 06:10 PM   #8
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Thanks for the replies. I found I was running 5.8.11. I see that 5.9.2 is available now. Will update, then see what happens the NEXT time it gets down to 20% in a few weeks...
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Old 12-07-2017, 12:07 AM   #9
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Didn't take long to lockup again with new firmware. Locked up on first use, 100% battery.
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Old 12-07-2017, 04:48 AM   #10
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Last thing to try before seeing if it can be replaced under warranty would be to do a factory reset. You wouldn't be any further behind than getting a new kindle if you do reset it.
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Old 12-07-2017, 05:19 AM   #11
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Agreed - the freezing could well be due to some bad content.
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