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Old 11-28-2017, 03:32 AM   #1
robodelfy
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Device: kindle paperwhite pw2
Kindle Paperwhite PW2 screen unresponsive, how to factory reset?

Hi

My kindle paperwhite has just frozen for some reason. I have tried soft resetting over and over, but no part of the screen works.

How can I try a factory reset if touching the screen doesnt work? Ive been googling for ages!

Thanks
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Old 11-28-2017, 08:32 AM   #2
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Device: PW1 - repair many Kindle models
On your computer create an empty text file and remove the ending of the file name so it simply says DO_FACTORY_RESTORE
Connect your kindle to the computer and transfer this file to the kindle. Don't place into any folders on the kindle.
Disconnect the kindle. Then press and hold power 30-40 seconds so it reboots. As it reboots it will perform a factory reset.
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Old 11-28-2017, 08:55 PM   #3
robodelfy
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After posting I found a thread that said that, so i tried it, and it did factory reset but then the screen still didnt work. I couldnt select a language! A shame as I thought it would work.

Any idas what would be the next step? Taking it apart?

Thanks
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Old 11-28-2017, 10:08 PM   #4
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Buy a new one.
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Old 11-28-2017, 10:36 PM   #5
robodelfy
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There is no hope of fixing it? Im fairly handy with electronics
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Old 11-28-2017, 10:56 PM   #6
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Quote:
Originally Posted by robodelfy View Post
There is no hope of fixing it? Im fairly handy with electronics
You can try serial port.
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Old 11-28-2017, 11:05 PM   #7
robodelfy
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Could you explain more, what do you mean?
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Old 11-28-2017, 11:30 PM   #8
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Quote:
Originally Posted by robodelfy View Post
Could you explain more, what do you mean?
Try charging it on a wall charger for a minimum of 24 hours. Sometimes that works.
If that fails follow that link and ask in that sub-forum.

Go here:
https://www.mobileread.com/forums/sh...d.php?t=267541

Otherwise I don't know what good opening it would do.

Last edited by Cinisajoy; 11-28-2017 at 11:33 PM.
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