Light off on awakening PW3

[AlanHK]

I have a PW-3 with a cover
Occasionally (about 10% of the time) when I open it, the screen goes live with the correct page and it responds to touch as normal. But the light is completely off, and stays off.

If I close and reopen, it comes back on (so far).

Is this cause for alarm?

[Deskisamess]

Reboot it. Press and hold the power button for a full 30 seconds, ignoring any screen prompts. Set it down and wait while it reboots.

Reboots can fix abnormal behavior.

[jhowell]

Originally Posted by AlanHK

Is this cause for alarm?

It could be cause for celebration...if you are looking for an excuse to buy the new Oasis.

[AlanHK]

Originally Posted by Deskisamess

Reboot it. Press and hold the power button for a full 30 seconds, ignoring any screen prompts. Set it down and wait while it reboots.

Reboots can fix abnormal behavior.

I know how to reboot.
What I asked is, is this unusual, indicating a hardware problem with my Kindle that could get worse, or is it a more common issue, software related?

[Shad Plante]

I've been having the same problem with my 6th gen Paperwhite for a while. If I open the text options box and change the light setting, the light will come on.

[Deskisamess]

Originally Posted by AlanHK

I know how to reboot.
What I asked is, is this unusual, indicating a hardware problem with my Kindle that could get worse, or is it a more common issue, software related?

My husband’s 2nd gen Paperwhite does it sometimes, mine did too. I never gave it much thought, just figured it was a glitch.

I’ve never had a device that didn’t glitch at times.

Sorry I was unable to read your mind. I was trying to conserve electricity and didn’t bother to boot up the crystal ball before replying.

[dordale]

Originally Posted by AlanHK

I have a PW-3 with a cover
Occasionally (about 10% of the time) when I open it, the screen goes live with the correct page and it responds to touch as normal. But the light is completely off, and stays off.

If I close and reopen, it comes back on (so far).

Is this cause for alarm?

That happened to me quite frequently on my PW2 and now happens occasionally on my Voyage. No cause for alarm...I've gotten a lot of use out of both devices. As you said closing and opening the cover reactivates the light--and I found that going into settings and changing the light level will turn it on as well.

[knc1]

Originally Posted by AlanHK

I know how to reboot.
What I asked is, is this unusual, indicating a hardware problem with my Kindle that could get worse, or is it a more common issue, software related?

So reboot it.

Yes, it is an indication of a hardware problem that can grow worse.
But the start-up boot code includes tests and corrections for the problem.

Be sure you have a full charge on the battery and then, as mentioned above, reboot it.

[AlanHK]

Originally Posted by Deskisamess

Sorry I was unable to read your mind. I was trying to conserve electricity and didn’t bother to boot up the crystal ball before replying.

Alternatively, just read the question to the end.

[knc1]

Originally Posted by AlanHK

Alternatively, just read the question to the end.

So just reboot the Kindle anyway.

[AlanHK]

We seem to be in a recursive loop.

[Deskisamess]

Originally Posted by AlanHK

Alternatively, just read the question to the end.

I did. You did not mention rebooting. You said if you close and reopen, which I took to mean closing the cover and then opening again.

If you meant rebooting, you should have said rebooting.

[AlanHK]

Originally Posted by Deskisamess

I did. You did not mention rebooting. You said if you close and reopen, which I took to mean closing the cover and then opening again.
If you meant rebooting, you should have said rebooting.

I know you were trying to be helpful.,
But I did not ask how to fix it (which I have done anyway, by open/close; changing brightness, or indeed rebooting) I asked what it meant. If it was a symptom of a serious problem.

Naively I thought Kindle OS was more stable than PCs and glitches indicated a hardware issue rather than in the Windows world where the OS is so flaky that it just gets unstable for no external reason and "reboot" is the answer to 90% of problems.

[Cinisajoy]

Originally Posted by AlanHK

I know you were trying to be helpful.,
But I did not ask how to fix it (which I have done anyway, by open/close; changing brightness, or indeed rebooting) I asked what it meant. If it was a symptom of a serious problem.

Naively I thought Kindle OS was more stable than PCs and glitches indicated a hardware issue rather than in the Windows world where the OS is so flaky that it just gets unstable for no external reason and "reboot" is the answer to 90% of problems.

Alan,
Hi. No one was implying that you don't know how to reboot.

If you get a helpful yet useless to you answer, do not take it personally. 90% of the time, the OP doesn't realize most problems can be solved by either a reboot or a charge so you got the standard answer which may help someone else.

Now is it a common problem, I don't know about your particular device, but lights and beeps failing are fairly common across everything. So are glitches.

[Dr. Drib]

Originally Posted by AlanHK

Alternatively, just read the question to the end.

You two! You made my day!