which log can I post here for help with connection issue

ChipAHoy · 09-03-2017, 02:19 PM

I have CC on my iPad and Calibre on my Mac Air laptop. About one out of every 5 attempts to connect these with one another works, for a short time, then the connection is lost. Is there a log for CC or Calibre that I can include here to get help trouble-shooting this issue?

chaley · 09-03-2017, 06:58 PM

Taking a guess from my experience as the Android CC developer: if the connection is made then lost then the problem is probably the WiFi connection, in which case logs won't show much. Does the iPad have a strong connection? Does the Mac Air? Do you have neighbors that share the WiFi channel you are using? Is one of the devices near a microwave oven or a cordless telephone?

As for logs: there should be an option in CC's settings to send a CC debug log file to MultiPie.

09-03-2017, 02:19 PM	#1
ChipAHoy Thistle Sifter Posts: 187 Karma: 24088 Join Date: Sep 2016 Location: San Diego Device: Kindle Paperwhite	which log can I post here for help with connection issue I have CC on my iPad and Calibre on my Mac Air laptop. About one out of every 5 attempts to connect these with one another works, for a short time, then the connection is lost. Is there a log for CC or Calibre that I can include here to get help trouble-shooting this issue?

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09-03-2017, 06:58 PM	#2
chaley Grand Sorcerer Posts: 12,525 Karma: 8065948 Join Date: Jan 2010 Location: Notts, England Device: Kobo Libra 2	Taking a guess from my experience as the Android CC developer: if the connection is made then lost then the problem is probably the WiFi connection, in which case logs won't show much. Does the iPad have a strong connection? Does the Mac Air? Do you have neighbors that share the WiFi channel you are using? Is one of the devices near a microwave oven or a cordless telephone? As for logs: there should be an option in CC's settings to send a CC debug log file to MultiPie.