Horrible Amazon customer service. (Now resolved.)

[Purple Lady]

Originally Posted by FizzyWater

I work for a big company. Complaints to the CEO aren't answered by him, but there is a dedicated group specifically for answering those emails so they get handled right (ideally, the first time without back and forth).

That's what I figured and why I included the first paragraph in my reply. I do wonder if he looks at any though.

[JoHunt]

Originally Posted by Purple Lady

That's what I figured and why I included the first paragraph in my reply. I do wonder if he looks at any though.

You never know.

In 2008 I sent an email to Steve Jobs complaining about an app store developer who seemingly abandoned a buggy app, asking if I was out of luck with my purchase. I received a reply from sjobs (at apple) with the short message "Yep, I'm afraid you are. We'll try to look into it." The app was fixed a few months later.

[Ripplinger]

A $300 Amazon credit is an amazing outcome for all the trouble you've gone through, and I'll admit much better than I ever thought even Amazon would do.

So if your heart is set on the LG G6, why not just buy the higher priced one that is the correct version for $649. With the $300 credit, you're really only paying $349, which is $100 less than you were originally paying. Which is probably what Amazon had in mind that you would do and how they arrived at the $300 amount (just a guess on my part, but a $300 credit seems excessive even in spite of everything you went through).

Or if you want to take full advantage of the $300 as a pure gift, take a look at the LG G5, which I just picked up myself for $250 and is a superb phone (plus it has a replaceable battery, which is important to me), and it updated to Nougat right away. I got mine from B and H Photo though in New York when they had a sale (plus no tax when shipped out of state from B&H). They're a very reputable store with great customer service, I've been buying from them for over 15 years.

Whichever you choose to do, very nice outcome in any event. Good for you for sticking with it.

[Purple Lady]

Originally Posted by Ripplinger

A $300 Amazon credit is an amazing outcome for all the trouble you've gone through, and I'll admit much better than I ever thought even Amazon would do.

So if your heart is set on the LG G6, why not just buy the higher priced one that is the correct version for $649. With the $300 credit, you're really only paying $349, which is $100 less than you were originally paying. Which is probably what Amazon had in mind that you would do and how they arrived at the $300 amount (just a guess on my part, but a $300 credit seems excessive even in spite of everything you went through).

Or if you want to take full advantage of the $300 as a pure gift, take a look at the LG G5, which I just picked up myself for $250 and is a superb phone (plus it has a replaceable battery, which is important to me), and it updated to Nougat right away. I got mine from B and H Photo though in New York when they had a sale (plus no tax when shipped out of state from B&H). They're a very reputable store with great customer service, I've been buying from them for over 15 years.

Whichever you choose to do, very nice outcome in any event. Good for you for sticking with it.

Yes, the credit is to make up for the higher price. I had purchased the platinum for $449 and that's $682 right now do it's a difference of $67. So it's not as large of a credit as it seems if I buy the phone. I was only buying it because it was such a good price though, so I'll wait to see if the price drops. I don't have my heart set on this phone so I can wait and get a little more from the credit.

[Apache]

Or you could buy $300.00 worth of books.
Apache

[johnnyb]

Originally Posted by Apache

Or you could buy $300.00 worth of books.
Apache

Or almost a Kindle Oasis with Cellular

[John F]

Originally Posted by johnnyb

Or almost a Kindle Oasis with Cellular

Or a Kobo H2O and a bunch of ebooks.

https://www.amazon.com/Kobo-6-8-Inch...%2Cp_89%3AKobo

[shalym]

Originally Posted by John F

Or a Kobo H2O and a bunch of ebooks.

https://www.amazon.com/Kobo-6-8-Inch...%2Cp_89%3AKobo

...or a Kobo Aura One with case, and have $4.82 left to spend on books. I would probably do that if I had a $300 credit...

https://www.amazon.com/Kobo-N709-KU-...&keywords=Kobo

Shari

[Purple Lady]

Originally Posted by Apache

Or you could buy $300.00 worth of books.
Apache

The email said that the Gift Card is good towards any physical product, otherwise yeah that would be great!

[Barbara1955]

I am guessing they have a phone with your name on it just waiting for you to complete the order....... Buy the phone & add a Nice case!

[Purple Lady]

Originally Posted by Barbara1955

I am guessing they have a phone with your name on it just waiting for you to complete the order....... Buy the phone & add a Nice case!

At $682 I won't buy it. I don't care who's money it is. That price is a rip off.

[Purple Lady]

I just ordered an LG G6 from Best Buy for $449! I was just wondering what price they had it for, and it was on sale so I got it.

[Catlady]

Well, I just had my own fun and games with Amazon sending me an incorrect phone. I had preordered a Moto E4 Plus, a brand-new release that just came out today. Amazon showed the 32gb version for $180; it's supposed to be a 4G phone, fully compatible with AT&T, which is my network.

Since it needs a nano SIM card, different from the card my old phone uses, I contacted AT&T. When I told AT&T the IMEI number, they said the phone was a 2G phone not compatible with the AT&T network. Meanwhile, when I looked at the box to read off that number, I noticed that the label indicated the phone was 16gb, not 32gb--and when I checked the phone itself, sure enough--16gb.

So--absolutely not compatible, and wrong phone to boot. Amazon rep was kind of incredulous and took down all the info and initiated the return, but I don't get any perks. Bah.

After finally deciding on this phone, I am so bummed. I was afraid to ask for a replacement, because I might get another incompatible phone, so I'm getting a refund. And so I'm still stuck with my stupid, lousy old phone. Poor me.

[Blossom]

AT&T is wrong. If you got the 16GB it's the same phone just wrong size in the storage department. It's 4G as well the 16GB version. It will work on their Network as long as it's GSM.

Perhaps they were talking ram? It has 2GB of ram. There is no 2G network that I know of.

Sent from my Nexus 7

[Catlady]

Originally Posted by Blossom

AT&T is wrong. If you got the 16GB it's the same phone just wrong size in the storage department. It's 4G as well the 16GB version. It will work on their Network as long as it's GSM.

Perhaps they were talking ram? It has 2GB of ram. There is no 2G network that I know of.

Sent from my Nexus 7

I don't know WHAT they were talking about. I just called Motorola and they insist my phone should be fully compatible with AT&T. Maybe I should just have Amazon replace the 16gb phone with the 32gb version I ordered, then get the nano SIM card from AT&T, try it, and see what happens. But at this point I'm so annoyed and frustrated I feel like just sending it back and forgetting about the whole thing.

P.S. I just saw a review at Amazon where someone's complaining about not being able to set up the phone on Verizon or Sprint.