Kindle Firmware 5.8.9

[knc1]

Originally Posted by jhowell

Slim to none. It is far less work for them to send you a new kindle than to find the real cause of the problem.

Also, a wage issue.
A person's time is expensive for an employer, a single Kindle is only worth a few hours time of a technician at most.

[nooboo]

Originally Posted by jhowell

Slim to none. It is far less work for them to send you a new kindle than to find the real cause of the problem.

Originally Posted by knc1

Also, a wage issue.
A person's time is expensive for an employer, a single Kindle is only worth a few hours time of a technician at most.

But what will they do when the new Kindle exhibits the same problem? I can't imagine they will keep sending me new Kindles.

[knc1]

Originally Posted by nooboo

But what will they do when the new Kindle exhibits the same problem? I can't imagine they will keep sending me new Kindles.

Just take the situation one Kindle at a time.
If the new one behaves the same as the old one, what have you lost?

[jhowell]

Originally Posted by nooboo

But what will they do when the new Kindle exhibits the same problem? I can't imagine they will keep sending me new Kindles.

The important thing is to try to replicate the problem and report it if it still occurs. That will let them know that it is a software problem instead of hardware. Then you will be one step closer to actually getting it fixed.

[nooboo]

Originally Posted by knc1

Just take the situation one Kindle at a time.
If the new one behaves the same as the old one, what have you lost?

My Kindle is out of warranty, so it will cost me money to get a new one -- which brings me back to my original question:

What are the odds that getting a new Kindle will fix this problem?

After reading on this forum, I got the impression this is a software problem. But if there's doubt about that ...

[BZee2]

This "missing text" problem may be the same as I have seen on occasion. If I continue reading a few lines before backing up a page, I find the text wasn't really missing - there was just a large gap between portions of text and the gap disappears when I back up a page or two then go forward again.

[knc1]

Originally Posted by nooboo

My Kindle is out of warranty, so it will cost me money to get a new one -- which brings me back to my original question:

What are the odds that getting a new Kindle will fix this problem?

After reading on this forum, I got the impression this is a software problem. But if there's doubt about that ...

The post you made :
1) Did not include that information
2) Was written to read as if Amazon offered to exchange it.

The answer to your original question:
Nobody here has a working crystal ball.
This is a rare problem, cause unknown, unable to tell what would fix it.

I have asked if anyone has a book/document that displays this problem well and is something that could be shared among people willing to test it.
So far, zero response.

[kevinpars]

I get that text issue as well. I have never seen it before until i got the Oasis. Never had it happen with any of the Paperwhites or Voyage. I sometimes think I am finishing a chapter because the text ends in the middle of a page. But when i turn the page it is clear that this is not the case. I hit page back and the text shows that previously did not display. I would categorize it as an annoyance rather than a killer bug. I don't like it but I can live with it. The only book I have noticed it happening on is a Kindle Unlimited book rather than a book I own. Not sure if that or the latest firmware is the cause. If I find out anything more I will post back.

[odamizu]

Originally Posted by kevinpars

... The only book I have noticed it happening on is a Kindle Unlimited book rather than a book I own ...

Do you mind saying which Kindle Unlimited book it is?

Or go to the product page and scroll down to the product details and check "Enhanced Typesetting" and let us know if it says "Enabled" or "Not Enabled"?

Thanks!

[odamizu]

Originally Posted by nooboo

... What are the odds that getting a new Kindle will fix this problem?

After reading on this forum, I got the impression this is a software problem. But if there's doubt about that ...

I am convinced it's a software bug related to caching. However, I am not an expert as far as hardware or software goes.

[Isamilis]

Originally Posted by nooboo

My Kindle is out of warranty, so it will cost me money to get a new one -- which brings me back to my original question:



What are the odds that getting a new Kindle will fix this problem?



After reading on this forum, I got the impression this is a software problem. But if there's doubt about that ...

Also, the replacement units may have other defects that you can not tolerate. I think it's refurbished not new.


Sent from my iPhone using Tapatalk

[nooboo]

@knc1: Sorry if my post was not clear.

To everyone: thanks for all the input!

[janrey]

Originally Posted by Ned

I'm so glad somebody else gets this - was beginning to think it was just me.
My wife and I both have Voyages, I get this issue every couple of weeks, she never gets it!!

Do you know if Amazon are aware of it (and therefore likely to address it)?

I used to get that as well but at some point it stopped. Try a full reboot (not a reset but restart).

[knc1]

Originally Posted by Ned

I'm so glad somebody else gets this - was beginning to think it was just me.
My wife and I both have Voyages, I get this issue every couple of weeks, she never gets it!!

Do you know if Amazon are aware of it (and therefore likely to address it)?

You and the wife are looking at the same book or document?
What firmware version on Wife's and on Your's?

[kevinpars]

Originally Posted by odamizu

Do you mind saying which Kindle Unlimited book it is?

Or go to the product page and scroll down to the product details and check "Enhanced Typesetting" and let us know if it says "Enabled" or "Not Enabled"?

Thanks!

Harry Potter and the Goblet of Fire. And this one does not appear to have enhanced typesetting.