Troubleshooting Can't download from Amazon

[Cinisajoy]

Originally Posted by AlexBell

Pardon my ignorance, but where do I find the serial number?

I bought it _I think_ five years ago.

On your kindle: menu: device info
Is it totally touch or does it have a home button?

[AlexBell]

Originally Posted by AnemicOak

Some Kindle books are fixed formats and other special use formats that aren't readable on every device. Just trying to make sure your books weren't those types that might not be compatible with eInk Kindles.


As for the Amazon.au thing as far as I know (I could be wrong though) that is a user choice thing since I've seen some Australian folks who still use .com and they mention the ability to switch back and forth on this page...
https://www.amazon.com.au/gp/help/cu...deId=201248840


Depending on device can you go to Archived Items or Cloud on the device and see/download your stuff that way?

Thanks for the trouble you are taking to help.

I have checked my Amazon Country settings, and it is Australia - as it has been for years.

I can't find Archived items or Cloud on the Kindle, but have partly read one of the ebooks ('Penric's Demon') on my computer using Kindle Cloud. But I can't see any way to direct the ebooks to my device from Kindle Cloud or from the device.

In the Device Options I have found and tried Restart. I'm getting desperate; there is also a Reset Device option. Is that worth trying? Would I have to update the Cloud again?

Or should I give up and buy a new/later model Kindle?

[AlexBell]

Originally Posted by Cinisajoy

On your kindle: menu: device info
Is it totally touch or does it have a home button?

Thanks for the trouble you are taking.

Device Info shows
WiFi Mac Address....
Serial Number 90C6 0606 XXXX XXXX
Network Capability: Wi-Fi
Firmware version: Kindle 5.8.5.0.2
Space available.....

Pressing the WHAT's NEW option show other vague information, including Version 5.8.5 October 2016

There is a touch option on the screen shaped like a house which takes me back to the home screen; but it's certainly not a button.

[Cinisajoy]

Well then you don't need an update.
Try forgetting your wifi network and then re log in there.

The original KT or K5 had a physical home button.

[AnemicOak]

Originally Posted by AlexBell

I can't find Archived items or Cloud on the Kindle

Go to "My Library" then tap "All". This should show your entire Kindle library. Books with a checkmark are ones already downloaded to the device, tapping on unchecked books will download them to your device. Do these books show under "All"?

On your Kindle Keyboard there should be an item in your book list called "Archived Items". Selecting that should show you books in your library that aren't on the Kindle so you can download them.



Alternatively, and this is probably covering old ground, do you get the option to send the book(s) to your device when going to http://amazon.com.au/mycd ?

You said you sent them to the device. Are the books listed under "Pending Deliveries" on the MYCD page (click the Show dropdown and scroll down to Pending Deliveries)? They are shown in the MYCD library right?

The device your trying to send to is listed under Your Devices on the MYCD page correct?

[AlexBell]

Originally Posted by Cinisajoy

Well then you don't need an update.
Try forgetting your wifi network and then re log in there.

The original KT or K5 had a physical home button.

I'm sorry, I don't understand. I have logged into Amazon and selected each book in turn and selected the Alexander's Kindle2 to down load to, and seen a brief window on the Amazon screen showing that the ebook has been downloaded. But however I search the Kindle Touch the ebook isn't there.

I've also tried the Kindle Reader on my computer and searched it. There is no sign of any of the three ebooks that Amazon tells me have been downloaded.

[Cinisajoy]

I am assuming you have wifi.
Make sure wifi is on. Click on sync and check for new items.

Go to menu. Then your wireless. Scan for networks. You should see a forget network. Click that. Rescan for networks and reenter your password.
It sounds like the wifi isn't talking.
Or it could be like my fire. I have to go to manage my kindle and send the book from there. Even if I picked the Fire when I sent it.
Try that too.

[AlexBell]

Originally Posted by AnemicOak

Go to "My Library" then tap "All". This should show your entire Kindle library. Books with a checkmark are ones already downloaded to the device, tapping on unchecked books will download them to your device. Do these books show under "All"?

On your Kindle Keyboard there should be an item in your book list called "Archived Items". Selecting that should show you books in your library that aren't on the Kindle so you can download them.



Alternatively, and this is probably covering old ground, do you get the option to send the book(s) to your device when going to http://amazon.com.au/mycd ?

You said you sent them to the device. Are the books listed under "Pending Deliveries" on the MYCD page (click the Show dropdown and scroll down to Pending Deliveries)? They are shown in the MYCD library right?

The device your trying to send to is listed under Your Devices on the MYCD page correct?

I think we are covering old ground, or at least I feel as though I'm going around in circles.

When I went to 'My Library' and tapped 'All' the list now includes 30 odd dictionaries, and I've no idea how they got there. They weren't there last night.

The three ebooks I bought from Amazon are still not there.

I found 'View Archived Items' on the Kindle Keyboard. The ebooks I bought and am trying to download were not there. I tried to download to the Kindle Keyboard but nothing happened - they're not there on that device either.

I do get the option to download to my devices on the MYCD page, and have tried again to download to the Kindle Touch without any success.

The new books are shown in the MYCD library. I don't see 'the Show dropdown' but they are there in the Your Content (or something similar) drop down list. I don't see a 'Pending Deliveries' option or list anywhere. The device I am trying to send to is listed under Your Devices.

[AlexBell]

Originally Posted by Cinisajoy

I am assuming you have wifi.
Make sure wifi is on. Click on sync and check for new items.

Go to menu. Then your wireless. Scan for networks. You should see a forget network. Click that. Rescan for networks and reenter your password.
It sounds like the wifi isn't talking.
Or it could be like my fire. I have to go to manage my kindle and send the book from there. Even if I picked the Fire when I sent it.
Try that too.

Wifi is certainly talking. I couldn't get to this forum otherwise, or do my email.

[AnemicOak]

Originally Posted by AlexBell

I don't see 'the Show dropdown' but they are there in the Your Content (or something similar) drop down list. I don't see a 'Pending Deliveries' option or list anywhere.

See attached image...


Do you have Whispersync enabled on your account? Alternatively have you had the device do a manual sync?

[Cinisajoy]

Have you clicked sync and check for new items?
Are you posting here from your kindle?

[shalym]

How about this...go to the Kindle store *from your Kindle*, and get another free book. Make sure that it appears on your device. Once you have confirmed that the newest book appears on your device, go back to https://www.amazon.com.au/myk and confirm that the book shows up there, as well.

Shari

[shalym]

Originally Posted by AlexBell

I think we are covering old ground, or at least I feel as though I'm going around in circles.

When I went to 'My Library' and tapped 'All' the list now includes 30 odd dictionaries, and I've no idea how they got there. They weren't there last night.

The three ebooks I bought from Amazon are still not there.

I found 'View Archived Items' on the Kindle Keyboard. The ebooks I bought and am trying to download were not there. I tried to download to the Kindle Keyboard but nothing happened - they're not there on that device either.

I do get the option to download to my devices on the MYCD page, and have tried again to download to the Kindle Touch without any success.

The new books are shown in the MYCD library. I don't see 'the Show dropdown' but they are there in the Your Content (or something similar) drop down list. I don't see a 'Pending Deliveries' option or list anywhere. The device I am trying to send to is listed under Your Devices.

Please make sure that your Kindle menus appear like in the attached image.

Shari

[AlexBell]

Many thanks to everyone who has offered suggestions. The problem seems to be solved in a most unexpected and probably expensive way.

After stumbling through the Kindle Manual I touched Store on my Kindle's screen, selected one of the ebooks I wanted, and bought it from the option on the Kindle screen. For reasons completely unknown to me the ebook downloaded itself to the Kindle, and I've read the first few pages, or 12%. It shows in the library on my Kindle.

Kindle sent me a confirmatory email, but I've yet to find out whether they will charge me for this copy as well as the one I paid for a couple of days ago.

The thought has just occurred to me, from one of today's replies, to see if I can download the other two ebooks via Amazon's website. I'll try, and post the results later this afternoon my time.

Again, many thanks for your suggestions and patience.

[AnemicOak]

That's really odd. I've never been able to buy the same book a second time. I always get a message telling me I already own it. You don't have two accounts or something do you?