Kobo Aura H20 in a drying machine

kwen · 11-05-2016, 12:33 AM

Yes, you've read it well. My all new Kobo Aura H20 went accidentally in. a. drying. machine...

And oh, surprise : it doesn't work anymore.

So, it went actually 15 seconds in the drying machine with my laundry before I stop it and got it back. Apparently is was enough to get it bricked. I already tried :

- Holding the power button for 30 seconds several times.
- Using a pin to reboot the Kobo.
- Connect the tablet to my computer but it won't recognize it.

Nothing works, really. All i get is a blank screen with a really faded logo of the FNAC (the shop where I bought it). Nothing more. But still, the LED on the power button makes some light as I press it. So might there be any chance to get my Kobo back ? What might have been wrong in the drying machine as the heat was not that intense. Static electricity or something... ?

I bought it in Belgium in september 2016 and I'm now travelling for one year in Canada. No chance the warranty will work in Canada as I'm not travelling with my purchase-ticket.

frostschutz · 11-05-2016, 06:51 AM

I think the display cracks before it shakes the connectors loose inside.

Sometimes the touchscreen still works with a broken display. You could see if you can get it to connect to PC... turn it on (power led should blink a couple of times?), connect usb cable, touch center / lower third of the display for the "connect" button... if it shows up on PC the Kobo H2O works but the display is dead

I don't think warranty covers tumble driers at all.

JSWolf · 11-05-2016, 07:16 AM

Since you are going to Canada, the solution is to stop in at a Chapters shop and buy a new H2O.

meeera · 11-05-2016, 07:25 AM

I can't imagine any eink reader would tumble around in a dryer without getting a broken substrate. What is showing on the screen?

And yes, tumble drying your reader definitely qualifies as user damage, which is not covered by warranty.

robko · 11-05-2016, 01:26 PM

Quote:

Originally Posted by kwen

All i get is a blank screen with a really faded logo of the FNAC (the shop where I bought it).

That very much sounds like a broken screen substrate which would be what I would expect from a spin in the drier. Replacement is your best option.

doubleshuffle · 11-06-2016, 08:08 AM

I'm sure your reader would have lasted longer than 15 seconds if you had used a cover.

chrisridd · 11-06-2016, 08:10 AM

Quote:

Originally Posted by doubleshuffle

I'm sure your reader would have lasted longer than 15 seconds if you had used a cover.

kwen · 11-06-2016, 10:30 AM

Quote:

Originally Posted by doubleshuffle

I'm sure your reader would have lasted longer than 15 seconds if you had used a cover.

Well, there was a cover on the e-reader :-) And more than that, it was all covered by the laundry. So I'm not sure it is broken because of the shocks on it...

robko · 11-06-2016, 11:44 AM

Post a picture of the screen (keeping to the acceptable size guidelines) and we can likely tell you. From your description of the screen I'd be fairly confident that the substrate is broken. Having the clothes in with it is likely a negative in this case because they would be causing twisting/bending of the device as it rolled over in the drier and that's your killer.

JSWolf · 11-06-2016, 01:00 PM

Just a word of correction. It's not a drying machine. It's a dryer.

But yes, the speed of the spinning and the heat would be enough to damage the screen even with a cover.

DNSB · 11-06-2016, 03:40 PM

Quote:

Originally Posted by JSWolf

Just a word of correction. It's not a drying machine. It's a dryer.

Last time I looked, clothes dryer, tumble dryer, drying machine or dryer were all acceptable usage. But that may just be a Canadian thing.

Ken Maltby · 11-06-2016, 04:34 PM

For me, any clothes that make it into my dryer have first been thru my washing machine. I know you said that it was an H2O, but come on ...

Luck;
Ken

freekobo · 11-07-2016, 07:37 PM

You can find a refurbished H20 here;

https://www.liquidationoutlet.ca/collections/ereader

Dr. Drib · 11-08-2016, 09:55 AM

Quote:

Originally Posted by robko

Post a picture of the screen (keeping to the acceptable size guidelines) and we can likely tell you. From your description of the screen I'd be fairly confident that the substrate is broken. Having the clothes in with it is likely a negative in this case because they would be causing twisting/bending of the device as it rolled over in the drier and that's your killer.

dnastase · 11-08-2016, 09:20 PM

My H2O died after I left it in a car in the Sun in Florida (summer day) ...

So it looks like it's a bit sensitive to heat somehow.
I'm saying this bc that's the first electronics that dies on me that way. (I had cell phone and battery powerpack plus other smaller electronics in the car that day. All fine except the H2O ...

11-05-2016, 12:33 AM	#1
kwen Junior Member Posts: 2 Karma: 10 Join Date: Nov 2016 Device: Kobo Aura H20	Kobo Aura H20 in a drying machine Yes, you've read it well. My all new Kobo Aura H20 went accidentally in. a. drying. machine... And oh, surprise : it doesn't work anymore. So, it went actually 15 seconds in the drying machine with my laundry before I stop it and got it back. Apparently is was enough to get it bricked. I already tried : - Holding the power button for 30 seconds several times. - Using a pin to reboot the Kobo. - Connect the tablet to my computer but it won't recognize it. Nothing works, really. All i get is a blank screen with a really faded logo of the FNAC (the shop where I bought it). Nothing more. But still, the LED on the power button makes some light as I press it. So might there be any chance to get my Kobo back ? What might have been wrong in the drying machine as the heat was not that intense. Static electricity or something... ? I bought it in Belgium in september 2016 and I'm now travelling for one year in Canada. No chance the warranty will work in Canada as I'm not travelling with my purchase-ticket.

11-05-2016, 06:51 AM	#2
frostschutz Linux User Posts: 2,282 Karma: 6123806 Join Date: Sep 2010 Location: Heidelberg, Germany Device: none	I think the display cracks before it shakes the connectors loose inside. Sometimes the touchscreen still works with a broken display. You could see if you can get it to connect to PC... turn it on (power led should blink a couple of times?), connect usb cable, touch center / lower third of the display for the "connect" button... if it shows up on PC the Kobo H2O works but the display is dead I don't think warranty covers tumble driers at all. Last edited by frostschutz; 11-05-2016 at 06:55 AM.

11-06-2016, 08:08 AM	#6
doubleshuffle Unicycle Daredevil Posts: 13,944 Karma: 185432100 Join Date: Jan 2011 Location: Planet of the Pudding Brains Device: Aura HD (R.I.P. After six years the USB socket died.) tolino shine 3	JSWolf Tribute Post I'm sure your reader would have lasted longer than 15 seconds if you had used a cover.

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11-05-2016, 07:16 AM	#3
JSWolf Resident Curmudgeon Posts: 80,784 Karma: 150249619 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	Since you are going to Canada, the solution is to stop in at a Chapters shop and buy a new H2O.

11-05-2016, 07:25 AM	#4
meeera Grand Sorcerer Posts: 5,862 Karma: 68407974 Join Date: Dec 2011 Location: Australia Device: Kobo Libra 2, iPadMini4, iPad4, MBP; support other Kobo/Kindles	I can't imagine any eink reader would tumble around in a dryer without getting a broken substrate. What is showing on the screen? And yes, tumble drying your reader definitely qualifies as user damage, which is not covered by warranty.

11-06-2016, 11:44 AM	#9
robko Wizard Posts: 2,454 Karma: 5469320 Join Date: Jul 2010 Device: Kobo	Post a picture of the screen (keeping to the acceptable size guidelines) and we can likely tell you. From your description of the screen I'd be fairly confident that the substrate is broken. Having the clothes in with it is likely a negative in this case because they would be causing twisting/bending of the device as it rolled over in the drier and that's your killer.

11-06-2016, 01:00 PM	#10
JSWolf Resident Curmudgeon Posts: 80,784 Karma: 150249619 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	Just a word of correction. It's not a drying machine. It's a dryer. But yes, the speed of the spinning and the heat would be enough to damage the screen even with a cover.

11-06-2016, 04:34 PM	#12
Ken Maltby Wizard Posts: 4,466 Karma: 6900052 Join Date: Dec 2009 Location: The Heart of Texas Device: Boox Note2, AuraHD, PDA,	For me, any clothes that make it into my dryer have first been thru my washing machine. I know you said that it was an H2O, but come on ... Luck; Ken

11-07-2016, 07:37 PM	#13
freekobo Addict Posts: 250 Karma: 2731310 Join Date: Jan 2013 Device: Kobo Aura	You can find a refurbished H20 here; https://www.liquidationoutlet.ca/collections/ereader

11-08-2016, 09:20 PM	#15
dnastase Addict Posts: 257 Karma: 432 Join Date: May 2014 Location: New York, NY Device: NG,NSTG,NST,AuraHD,OnyxT68,Lynx, BoyueT62,NGP,Aura1,Oasis,Mars	My H2O died after I left it in a car in the Sun in Florida (summer day) ... So it looks like it's a bit sensitive to heat somehow. I'm saying this bc that's the first electronics that dies on me that way. (I had cell phone and battery powerpack plus other smaller electronics in the car that day. All fine except the H2O ...