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Old 09-26-2016, 01:41 PM   #1
Gwyn400
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Storage not recognised on PC
When I plug my Kobo Aura H20 into my PC it gives me an error saying "please insert a disk into E:" and will not recognise my Kobo as a storage device, it recognises the SD card that I have in my Kobo but not the actual Kobo
Also Calibre gives me "error communicating with the device"
I can access books on the internal storage on my Kobo so it obviously still works
I am not sure what could have caused this, I did update my PC today with the Windows 10 anniversary update but it has been about a week since I last plugged my Kobo into my PC so it could be something else causing the problem
I have attached some screenshots of the errors, any help would be appreciated
Attached Thumbnails
Click image for larger version Name: kobo1.PNG Views: 158 Size: 3.5 KB ID: 151927   Click image for larger version Name: kobo.PNG Views: 140 Size: 6.5 KB ID: 151928   Click image for larger version Name: kobo2.PNG Views: 126 Size: 17.8 KB ID: 151929  
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Old 09-26-2016, 02:00 PM   #2
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Have you tried taking out the SD card?
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Old 09-26-2016, 02:06 PM   #3
Gwyn400
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Quote:
Originally Posted by Cinisajoy View Post
Have you tried taking out the SD card?
Yes I have
I've just done a quick Google and apparently it's been an issue with this build of windows for over a month now
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Old 09-26-2016, 02:16 PM   #4
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Quote:
Originally Posted by Gwyn400 View Post
Yes I have
I've just done a quick Google and apparently it's been an issue with this build of windows for over a month now
Just checking since I had that happen once with a device.
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Old 09-26-2016, 02:33 PM   #5
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I had that when updating to the Anniversary Update (on the Glo HD), and unfortunately I found no solution but to revert back to the previous build.
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Old 09-26-2016, 02:41 PM   #6
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Quote:
I did update my PC today with the Windows 10 anniversary update but it has been about a week since I last plugged my Kobo into my PC so it could be something else causing the problem
I have attached some screenshots of the errors, any help would be appreciated
This is what happened to Kobo's after the Anniversary Update was installed. Check to see if you have these updates on your computer - they fixed the issue.


Quote:
Originally Posted by joebananas View Post
Checked for updates (Settings / Update & Security) and installed two updates now available to all: KB3176934 and KB3176936. My Kobo Glo is now seen by Calibre.
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Old 09-26-2016, 02:55 PM   #7
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You sure you updated it all the way (and do not participate in beta previews)? I had a workaround (fatpatch) but it did not work for everyone either. It was my understanding that MS had fixed this issue so I removed the attachments...

Really not sure what Kobo is doing.

The 4.x firmware has moved the firmware reset confoundery from the user partition to the MBR.

Code:
#hexdump -C -n 512 /dev/mmcblk0
-00000130  00 00 00 1b df 05 a5 01  00 00 00 00 00 00 00 00  |................|
+00000130  00 00 00 a1 8e 0c 3c 02  00 00 00 00 00 00 00 00  |......<.........|
Not sure if they also actively fix the user partition somehow while updating firmware.

The 4.x firmware works on the H2O so it might be worth a try (but it gave me battery issues).
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Old 09-26-2016, 06:32 PM   #8
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Quote:
Originally Posted by Gwyn400 View Post
Yes I have
I've just done a quick Google and apparently it's been an issue with this build of windows for over a month now
It WAS a problem but there was an update to the Windows 10 Anniversary update that fixed the problem (at least temporarily). Check and see if you can get any further updates.
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Old 09-26-2016, 06:40 PM   #9
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There's been a report in the last few days in this thread (post #272 onwards) that Microsoft broke it again in a recent Windows Insider Preview (Build 14931, Insider).
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Old 09-26-2016, 07:47 PM   #10
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Quote:
Originally Posted by jackie_w View Post
There's been a report in the last few days in this thread (post #272 onwards) that Microsoft broke it again in a recent Windows Insider Preview (Build 14931, Insider).
But that doesn't count if you are not running the insider preview.
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Old 09-26-2016, 08:14 PM   #11
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Quote:
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But that doesn't count if you are not running the insider preview.
... which is why I used the phrase "Windows Insider Preview" in my post.
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