Stupid question about deregistered Kindle

[LitaVore]

. So I, rightfully,got an email that my Voyage is going to be deregistered and unable to use amazon functionality because of payment issue. My husband will be home AND with paycheck the week after the dereg date so paying off the bill and having him help me on the phone won't be a problem.

But I'm wondering if I can still use the Voyage for that week if it's ebooks I sideload? I don't see why not but I'm new to the newer Kindles so never know. Just don't know if I can handle a week without my Voyage. My chunky Fire is just not the same.

[Cinisajoy]

Since the letter specifies Amazon functionality, I would guess your sideloaded stuff will still be accessible.
Leave the wifi off until you make the payment.

[AnemicOak]

Deregistered Kindle's work just fine with sideloaded DRM-free content.

[LitaVore]

Thanks,Y'all. I'm going to double check that DRM status and leave off wifi as suggested once I'm dereged. I barely go online with it as it is but still want Amazon to have their money,of course.

[darryl]

Have you discussed the matter with Amazon? Even just an online chat? Creditors often very much appreciate a call to let them know of any problems and particularly when they are going to be paid. Sometimes they will delay taking any action if you do this.

[Dr. Drib]

And, when that payment is actually made (electronically, I would presume?), call them up on the chat line and see if they received their money and what the status is now that the payment (in full? partial?) has been made, and if the Kindle will be fully functional again.

Best of luck.

[LitaVore]

Originally Posted by darryl

Have you discussed the matter with Amazon? Even just an online chat? Creditors often very much appreciate a call to let them know of any problems and particularly when they are going to be paid. Sometimes they will delay taking any action if you do this.

ive tried but I'm deaf so I rely on TTY relay which generally works perfectly, but the person on the other end has to accept the call. The CS operators at amazon don't understand what a TTY operator is and have rejected the calls. I'm assuming they think it's a wrong number asking for like...a collect call or such? And when I tried to explain in email and live chat I eventually got the same "this is an issue that needs to be resolved over the phone" response, so that shoots things down. I just have to wait for hubby to get home since between work hours I don't have any friends able to do it for me.

[Cinisajoy]

Originally Posted by LitaVore

ive tried but I'm deaf so I rely on TTY relay which generally works perfectly, but the person on the other end has to accept the call. The CS operators at amazon don't understand what a TTY operator is and have rejected the calls. I'm assuming they think it's a wrong number asking for like...a collect call or such? And when I tried to explain in email and live chat I eventually got the same "this is an issue that needs to be resolved over the phone" response, so that shoots things down. I just have to wait for hubby to get home since between work hours I don't have any friends able to do it for me.

Amazon does have 24/7 support. And do email Jeff.

[LitaVore]

Originally Posted by Cinisajoy

Amazon does have 24/7 support. And do email Jeff.

Email and chat got the same response; your issue is better addressed on our phone support. it's a weird circle. I really do think it's a misunderstanding with a clueless employee somewhere down the line.

[Cinisajoy]

Originally Posted by LitaVore

Email and chat got the same response; your issue is better addressed on our phone support. it's a weird circle. I really do think it's a misunderstanding with a clueless employee somewhere down the line.

Duh. If your problem is related to the financing of your kindle, then regular customer service is not equipped to handle that side. You would more than likely need accounting.
Now email Jeff with exactly what you need to talk about and how you need to be called. Include a phone number. You will more than likely get fast results.


Off topic: A few weeks ago I saw a TTY phone at Goodwill.

[LitaVore]

Originally Posted by Cinisajoy

Duh. If your problem is related to the financing of your kindle, then regular customer service is not equipped to handle that side. You would more than likely need accounting.
Now email Jeff with exactly what you need to talk about and how you need to be called. Include a phone number. You will more than likely get fast results.


Off topic: A few weeks ago I saw a TTY phone at Goodwill.

An Amazon rep over on the amazon community forums tosses me the number of a dedicated tty line and it's gotten fixed. Wasn't the payment issue at all and they understood it wasn't paid because of the problem. Getting a new Voyage sent out the day I make the final payment.

Love Amazon but wow, that was odd.

[JazzyJeff]

Not paying for something because you are having issues is never the answer.

[Cinisajoy]

Originally Posted by LitaVore

An Amazon rep over on the amazon community forums tosses me the number of a dedicated tty line and it's gotten fixed. Wasn't the payment issue at all and they understood it wasn't paid because of the problem. Getting a new Voyage sent out the day I make the final payment.

Love Amazon but wow, that was odd.

Fantastic.

[darryl]

I know Creditors appreciate hearing from people to explain why payment has not been made on time and make arrangements. But a new Voyage! Congratulations.

[Barbara1955]

Well this time its the Creditors Fault... Since they Refused to Chat ot email her back OR Talk to her! I feel she should contact ADA. A company a huge as Amazon Should Not be treating Anyone like this!