Voyage not accessing my Kindle library

willaful · 08-14-2016, 09:24 PM

I have a Kindle Voyage and a Basic (no touchscreen). I switch between them frequently, so keep wifi on.

I've had the Basic set as my default device, because it's much easier to download a book onto my Voyage if I want it there than to download it to the Basic. So all books goes automatically to the Basic, and then if I want it on my Voyage, I go to the "ALL" section on the device, which holds my completely library, and download it from there.

However, in the last few days, the Voyage has stopped showing my entire library. Not only does it not show books I recently purchased or borrowed from the library, but it also continues to show books I've deleted from my account. (I borrow a lot of library books, so clean it out my account regularly, so they don't keep showing up under ALL.)

Even if I search on the Voyage for a book I've recently purchased, it doesn't show up. I would think this was a wifi issue, but if I log into my account on my computer, I can find the book and send it to the Voyage. And I'm not having any trouble synching the devices otherwise.

Does anyone have any idea what the problem is? I'm hoping I just accidentally switched a setting that can be switched back.

Cinisajoy · 08-14-2016, 09:44 PM

Is your Voyage still registered?

willaful · 08-14-2016, 09:45 PM

Well, of course I wrote all that before I thought to just restart the darned thing. It seems fine now. Sorry, I tried to delete the message but could not find a delete key.

willaful · 08-14-2016, 09:46 PM

Quote:

Originally Posted by Cinisajoy

Is your Voyage still registered?

I don't think I could send books to it if it wasn't...

badgoodDeb · 08-15-2016, 03:01 PM

Quote:

Originally Posted by willaful

Well, of course I wrote all that before I thought to just restart the darned thing. It seems fine now. Sorry, I tried to delete the message but could not find a delete key.

That was going to be my suggestion!

Dr. Drib · 08-16-2016, 12:23 PM

Quote:

Originally Posted by willaful

Well, of course I wrote all that before I thought to just restart the darned thing. It seems fine now. Sorry, I tried to delete the message but could not find a delete key.

You don't want to delete your message, as it and your solution may be helpful to another new member.

Don
(Moderator)

dstinson · 08-18-2016, 02:53 AM

Interesting, because I came home from work tonight and my wife said her PW is not acting right. Normally she will remove the books she finishes reading from "downloaded" to "all", and the kindle gives the option of remove from device or delete book. Now she can only delete her books which, believe it or not, deletes the book! No option to just remove from device. Seems very similar to Willaful's problems?

jhowell · 08-18-2016, 08:37 AM

Quote:

Originally Posted by dstinson

Interesting, because I came home from work tonight and my wife said her PW is not acting right. Normally she will remove the books she finishes reading from "downloaded" to "all", and the kindle gives the option of remove from device or delete book. Now she can only delete her books which, believe it or not, deletes the book! No option to just remove from device. Seems very similar to Willaful's problems?

Books that have been side-loaded will only show the delete option. Could she have side-loaded some books (as opposed to downloading them from her Amazon account)?

badgoodDeb · 08-18-2016, 02:09 PM

Quote:

Originally Posted by jhowell

Books that have been side-loaded will only show the delete option. Could she have side-loaded some books (as opposed to downloading them from her Amazon account)?

I've had a number of books lately, tell me "this is sideloaded and won't be synced on other devices" when I move a book into a collection. And they are *definitely* amazon books, not sideloaded at all.

And yeah, I notices that it asked for a confirmation when I "deleted" it; and there was no "remove from device" option, which I expected. Edit: however, the book still shows up at Amazon under "Manage Content and Devices", so I guess it didn't go away permanently.

I think Amazon is doing something screwy!

Cinisajoy · 08-18-2016, 02:11 PM

Quote:

Originally Posted by badgoodDeb

I've had a number of books lately, tell me "this is sideloaded and won't be synced on other devices" when I move a book into a collection. And they are *definitely* amazon books, not sideloaded at all.

And yeah, I notices that it asked for a confirmation when I "deleted" it; and there was no "remove from device" option, which I expected.

I think Amazon is doing something screwy!

Apparently there is also a glitch with covers.

dstinson · 08-18-2016, 05:40 PM

No. She knows nothing about side loading. Must be a glitch?

badgoodDeb · 08-18-2016, 06:20 PM

Quote:

Originally Posted by dstinson

Now she can only delete her books which, believe it or not, deletes the book!

Does it actually remove the book from her account? I just checked on one book which I know this happened for; and it *was* still there in my "Contents and Devices" page on Amazon. So it did not do a complete delete for me; merely a "remove from device" as I actually wished to do.

dstinson · 08-18-2016, 06:24 PM

Yes, you're correct. It's still on account page, just completely gone from "cloud"

badgoodDeb · 08-18-2016, 06:38 PM

Oh! I didn't realize there was a difference! I thought the account page *was* the cloud.?? Confused now.

But still .... this behavior is weird too.

Atunah · 08-18-2016, 06:46 PM

I have had this happen a few times now. Getting the delete the book, instead of delete from device. These are all amazon books, some via library but still through amazon. Once in a while I get the popup on such books that its not going to get synced. All amazon books. A few times now I didn't even see the books in the cloud view on my Oasis, when they should be there of course. IN those cases I hit the sync button and they appeared.

In case of the non synced message or delete the book issue, I delete the book and then redownload back onto my device and then it says delete from device again as it should be.

Seems some glitching going on.

Haven't had any books go away though from my cloud/my account. At least I don't think so.

I don't even want that option on my kindle, the option to permanently deleting books. I don't want to be at the mercy of a touch screen for such important things.

08-14-2016, 09:24 PM	#1
willaful Connoisseur Posts: 76 Karma: 10 Join Date: Dec 2013 Device: Kindle Voyage, Kindle Paperwhite, Kobo Libra 2	Voyage not accessing my Kindle library I have a Kindle Voyage and a Basic (no touchscreen). I switch between them frequently, so keep wifi on. I've had the Basic set as my default device, because it's much easier to download a book onto my Voyage if I want it there than to download it to the Basic. So all books goes automatically to the Basic, and then if I want it on my Voyage, I go to the "ALL" section on the device, which holds my completely library, and download it from there. However, in the last few days, the Voyage has stopped showing my entire library. Not only does it not show books I recently purchased or borrowed from the library, but it also continues to show books I've deleted from my account. (I borrow a lot of library books, so clean it out my account regularly, so they don't keep showing up under ALL.) Even if I search on the Voyage for a book I've recently purchased, it doesn't show up. I would think this was a wifi issue, but if I log into my account on my computer, I can find the book and send it to the Voyage. And I'm not having any trouble synching the devices otherwise. Does anyone have any idea what the problem is? I'm hoping I just accidentally switched a setting that can be switched back. Last edited by willaful; 08-14-2016 at 09:40 PM.

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08-14-2016, 09:44 PM	#2
Cinisajoy Just a Yellow Smiley. Posts: 19,161 Karma: 83862859 Join Date: Jul 2015 Location: Texas Device: K4, K5, fire, kobo, galaxy	Is your Voyage still registered?

08-14-2016, 09:45 PM	#3
willaful Connoisseur Posts: 76 Karma: 10 Join Date: Dec 2013 Device: Kindle Voyage, Kindle Paperwhite, Kobo Libra 2	Well, of course I wrote all that before I thought to just restart the darned thing. It seems fine now. Sorry, I tried to delete the message but could not find a delete key.

08-18-2016, 02:53 AM	#7
dstinson "But it's a dry heat!" Posts: 15 Karma: 10 Join Date: Aug 2016 Location: Las Vegas, Nevada Device: Kobo H20 , Kindle Voyage	Interesting, because I came home from work tonight and my wife said her PW is not acting right. Normally she will remove the books she finishes reading from "downloaded" to "all", and the kindle gives the option of remove from device or delete book. Now she can only delete her books which, believe it or not, deletes the book! No option to just remove from device. Seems very similar to Willaful's problems?

08-18-2016, 05:40 PM	#11
dstinson "But it's a dry heat!" Posts: 15 Karma: 10 Join Date: Aug 2016 Location: Las Vegas, Nevada Device: Kobo H20 , Kindle Voyage	No. She knows nothing about side loading. Must be a glitch?

08-18-2016, 06:24 PM	#13
dstinson "But it's a dry heat!" Posts: 15 Karma: 10 Join Date: Aug 2016 Location: Las Vegas, Nevada Device: Kobo H20 , Kindle Voyage	Yes, you're correct. It's still on account page, just completely gone from "cloud"

08-18-2016, 06:38 PM	#14
badgoodDeb Grand Sorcerer Posts: 8,574 Karma: 64462893 Join Date: Jan 2008 Location: Harrisburg outskirts Device: Palms, K1-4s, iPads, iPhones, KV, KO1	Oh! I didn't realize there was a difference! I thought the account page was the cloud.?? Confused now. But still .... this behavior is weird too.

08-18-2016, 06:46 PM	#15
Atunah Wizard Posts: 1,817 Karma: 23400001 Join Date: May 2012 Location: USA Device: K1/K3/BasicK Voyage/Oasis1/Oasis3	I have had this happen a few times now. Getting the delete the book, instead of delete from device. These are all amazon books, some via library but still through amazon. Once in a while I get the popup on such books that its not going to get synced. All amazon books. A few times now I didn't even see the books in the cloud view on my Oasis, when they should be there of course. IN those cases I hit the sync button and they appeared. In case of the non synced message or delete the book issue, I delete the book and then redownload back onto my device and then it says delete from device again as it should be. Seems some glitching going on. Haven't had any books go away though from my cloud/my account. At least I don't think so. I don't even want that option on my kindle, the option to permanently deleting books. I don't want to be at the mercy of a touch screen for such important things.