Need Help Deleting Paperwhite Files

[knc1]

Originally Posted by jessesmith

Wow. Oh well, I guess I'll kiss $100 goodbye. Thanks, Amazon!

If less than a year since you bought it - return it, its broke.
I think that policy even applies to used Kindles sold by Amazon (but you should check me on that).

[darryl]

Take up the problem with Amazon Customer Service. If it is a faulty chip they may agree to replace it anyway. No guarantees but it is worth a try.

[eschwartz]

Originally Posted by jessesmith

So, I'm curious - is this a product that's a piece of crap likely to fail as soon as the warranty period is over ... or, like that commentor in another forum suggested - did I damage it by using Windows Explorer to delete books?

Have you heard any other talk of deleting books via Explorer "messing up the Kindle file system"?

It's not a piece of crap, you were just unlucky.
See: https://www.mobileread.com/forums/sho...49#post2810749
It has been known to happen, but that doesn't mean it happens a lot.

(Okay, well, it is also possible the eMMC was faulty to begin with, but that is much less likely.)

...

As stated above, tell Amazon what happened, there is a decent chance they will replace it for free and at a minimum they will offer you a discount on a new device.

Attempt to sound sufficiently complicated that the front line bumps you up to the real tech guys. They are more likely to be helpful.
It may help to add background derived from this thread.

[knc1]

That is the key point - escalate past the front line.
The front line is limited in what they can do by the pre-programmed response function keys.

You will have to escalate high enough up the food chain to reach someone who's job description allows them to think for themselves.

At the very minimum, you have to get transferred out of the "Customer is always wrong" department.

[Cinisajoy]

I always tell front line, my accent and your accent are not understanding each other.
Like the one on the phone the other day when UPS delivered to the wrong house.
First guy wait till tomorrow. You wait till tomorrow and call.
Next lady said hold on we will do a three way call with UPS.
I had seen UPS drive by. I guess the guy was scared of plumbers.
15 minutes later, knock on my door and a UPS guy with my package and I know it wasn't the original delivery driver. He knows us.

[knc1]

What?
Please say again.
What?
Would you please speak slower, and not so close to the microphone.
What?
Please say again.

(Sounds of frustration from other end, then
Let me transfer you to my supervisor.
Does your supervisor speak English?
(Click)

[darryl]

Years ago one of my cousins was chasing money from a government department with which I had some dealings. He called one day asking for my assistance. His complaint was that everytime he called their enquiries number he was answered by the same lady with a very thick Indian accent that he simply could not understand. As happens these days, he prefaced his request for help with "I'm not a racist." Followed by "It's just that i can't understand a word she says!"

[Cinisajoy]

Yes, make sure the other person thinks it is you not them.
Once a call service rep didn't understand me so put me through to a Spanish speaking person.
I was asking about a second receiver and the first person kept saying yes we take your receiver.
Please note, I may have a west Texas accent but I do not speak Spanish.
Well I could eat and go to the banos. Anything else I would need help.

[knc1]

For the incoming calls from telephone solicitors - -
I do a pretty good imitation of a two year old (with a five word vocabulary) who just happened to pick up the 'phone.

[Cinisajoy]

Originally Posted by knc1

For the incoming calls from telephone solicitors - -
I do a pretty good imitation of a two year old (with a five word vocabulary) who just happened to pick up the 'phone.

Printable words or a 2 year old I met once. He knew 4 words. Son of a b(full word)

[NullNix]

Originally Posted by darryl

Years ago one of my cousins was chasing money from a government department with which I had some dealings. He called one day asking for my assistance. His complaint was that everytime he called their enquiries number he was answered by the same lady with a very thick Indian accent that he simply could not understand. As happens these days, he prefaced his request for help with "I'm not a racist." Followed by "It's just that i can't understand a word she says!"

I had that problem a while back -- the bank called me and the person on the other end started saying something that included the word 'fraud', but his accent was so deeply Glaswegian that I had trouble discerning individual syllables, let alone words.

(They called back later -- it was a *survey*, no fraud at all.)

[geekmaster]

Originally Posted by NullNix

I had that problem a while back -- the bank called me and the person on the other end started saying something that included the word 'fraud', but his accent was so deeply Glaswegian that I had trouble discerning individual syllables, let alone words.

(They called back later -- it was a *survey*, no fraud at all.)

And it is easy for anybody to forge the caller ID information. It could be anybody from anywhere, showing up as your bank's phone number and name. Emergency services (911) do not use caller ID information (they have access to your real telephone number).

For example, a PBX phone system commonly used in most companies can be programmed to return only the phone number of the receptionist, regardless of which outgoing telephone number originated the call. A PBX can also be programmed to show that the calls originated from the White House in Washington, DC USA.

There are also online service that will place VOIP calls FROM any telephone number of your choosing, even your bank.

I recently got a call from the "IRS" claiming they started a lawsuit against me. I hung up and called the IRS, and they said my account is current and no action. Just an identify-theft attempt, apparently.

So beware of any INCOMING calls that ask for personal information, even if (and perhaps especially if) it sounds "important".

[Cinisajoy]

Originally Posted by geekmaster

And it is easy for anybody to forge the caller ID information. It could be anybody from anywhere, showing up as your bank's phone number and name. Emergency services (911) do not use caller ID information (they have access to your real telephone number).

For example, a PBX phone system commonly used in most companies can be programmed to return only the phone number of the receptionist, regardless of which outgoing telephone number originated the call. A PBX can also be programmed to show that the calls originated from the White House in Washington, DC USA.

There are also online service that will place VOIP calls FROM any telephone number of your choosing, even your bank.

I recently got a call from the "IRS" claiming they started a lawsuit against me. I hung up and called the IRS, and they said my account is current and no action. Just an identify-theft attempt, apparently.

So beware of any INCOMING calls that ask for personal information, even if (and perhaps especially if) it sounds "important".

Our "IRS" calls are all in Spanish.
Oh and never give out personal information unless you made the call.
Now when we did have a problem with a credit card. The only thing the person on the other end asked was do we have the credit card in hand and did you make a purchase in another state. They said ok, we already canceled the card. A new one is on the way.