Windows 7 x64 and Sony eBook Library - Page 2

hokie · 01-18-2009, 09:34 AM

Quote:

Originally Posted by intwtl

I also cannot install the reader software 2.5 on Windows 7 32 bit. It at first appears to install then when I try to run the program the activity circle runs but no program.

When I attempt to install it using the troubleshoot compatability mode still no joy.

Anyone found a solution ?

Did you also right click properties on the eBook Library icon and select compatibility mode for Vista?

JSWolf · 01-18-2009, 10:10 AM

Quote:

Originally Posted by intwtl

I also cannot install the reader software 2.5 on Windows 7 32 bit. It at first appears to install then when I try to run the program the activity circle runs but no program.

When I attempt to install it using the troubleshoot compatability mode still no joy.

Anyone found a solution ?

It installs fine with Windows 7 32-bit. It's running it that is the problem. Use the troubleshoot compatability option to get it to work.

Mick4545 · 01-18-2009, 01:23 PM

The only solution I found was to revert to Vista. Not what you want to hear I suspect.

intwtl · 01-18-2009, 06:21 PM

No, it's not what I wanted to hear.

The sony reader is the ONLY program I use that I have had problems installing on Windows 7. Strange.

The computability mode doesn't work nor does the troubleshooter.

I really like Win 7 and will continue to use it as my main OS (until MS stops us between the final beta tests and the release of the commercial edition).

I keep Vista on one of my other drives and keep all my data updated so going back to vista when I need to is only a small inconvenience.

Still, if it would install and work it would be nice.

Thanks,

ahintz · 01-20-2009, 03:03 PM

I replaced my PRS-500 with a PRS-505 this weekend, and it is working great in my Windows 7 x64 installation via VMWare Fusion on my MacBook Pro. I didn't have any problems installing the software. I only needed to run the compatibility troubleshooter to get the software to run after installation.

nanoak · 01-22-2009, 04:16 AM

I am running windows 7 32bit. I couldnt install ebook library 2.5.

amazingly the microsoft auto-help had the answer:
-----------------------------------------
Solve a problem with Windows 7 beta

An issue with the Customer Experience Improvement Program (CEIP) client in Windows 7 beta is causing Explorer and some MSI-based installers to stop working properly.

To solve this problem, follow these steps:

Click the Start button , click All Programs, and then click Accessories.

Right-click Command Prompt, and then click Run as administrator. In the User Account Control window, verify that Program name is Windows Command Processor, and then click Yes.

In the Administrator: Command Prompt window, type or paste the following text at the prompt:

reg delete HKLM\SOFTWARE\Microsoft\SQMClient\Windows\Disabled Sessions /va /f

Press Enter to install the solution.

_________________________________

this worked like a champ. once installed, i still needed to allow for vista compatability mode to get the program to fire off. Hope this helps.

JSWolf · 01-22-2009, 04:50 AM

I did not need to delete any registery entries. I just used the compatability troubleshooter and it worked to allow eBook Library 2.5 to run with Windows 7 32-bbit.

nanoak · 01-22-2009, 07:53 PM

the reghack was needed to install the software, the compatablility setting allows the app to run.

did you upgrade from vista, or do a fresh install to windows 7? I did a fresh install and had to install the sony software anew, thus needing the reghack.

JSWolf · 01-22-2009, 09:33 PM

Quote:

Originally Posted by nanoak

the reghack was needed to install the software, the compatablility setting allows the app to run.

did you upgrade from vista, or do a fresh install to windows 7? I did a fresh install and had to install the sony software anew, thus needing the reghack.

Windows 7 32-bit is installed on my Wife's computer as a fresh install. All we did to install it was just install it. It did not run so we needed to use the compatability troubleshooter. Then it worked. No registry entry was ever hurt druing the install of eBook Library 2.5.

nanoak · 01-23-2009, 12:29 AM

weird,

whenever i tried to install it it would throw an error. did you somehow disable the windows feedback function? i think that was what the reg hack disabled.

JSWolf · 01-23-2009, 06:14 PM

I did disable UAC as I don't like it or need it.

harcalion · 09-09-2009, 12:58 PM

Quote:

Originally Posted by Dedale

I had the issue with the 32bit version of 7.
Right click on the ebook Sony program icon and select the menu "Troubleshoot Compatibility".

Worked for me. Windows 7 x64 RTM automatically selected Windows XP SP3 as the compatibility option, though. Seems like something is hardcoded in the executable to only run on supported OSes.

JessicaD · 09-10-2009, 10:16 AM

Intwtl,

Microsoft does have an official Windows 7 RC Support Forum located here http://tinyurl.com/9fhdl5 . It is supported by product specialists as well as engineers and support teams. You may want to check the threads available there for additional assistance and feedback.

Jessica
Microsoft Windows Client Team

Katosen · 09-10-2009, 06:28 PM

I use windows 7 x64bit. After setting the compatibility setting to 'Windows XP Service Pack 3', the program worked just fine

HansTWN · 09-10-2009, 06:39 PM

I had no problems with version 2.5 of the library (under Windows 7 64-bit), however version 3 would install but not run. First I tried compatibility setting Vista 64-bit, that way I could start the program, but I still had some problems, the library froze up quite often. XP service pack 3 compatibility seems to work.

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01-18-2009, 01:23 PM	#18
Mick4545 Enthusiast Posts: 37 Karma: 500 Join Date: Dec 2008 Location: Hereford UK Device: Oasis 2	The only solution I found was to revert to Vista. Not what you want to hear I suspect.

01-18-2009, 06:21 PM	#19
intwtl Member Posts: 10 Karma: 10 Join Date: May 2007 Location: Penang Malaysia Device: Sony PRS-T3, Kobo H2O Ver2	No, it's not what I wanted to hear. The sony reader is the ONLY program I use that I have had problems installing on Windows 7. Strange. The computability mode doesn't work nor does the troubleshooter. I really like Win 7 and will continue to use it as my main OS (until MS stops us between the final beta tests and the release of the commercial edition). I keep Vista on one of my other drives and keep all my data updated so going back to vista when I need to is only a small inconvenience. Still, if it would install and work it would be nice. Thanks,

01-20-2009, 03:03 PM	#20
ahintz Zealot Posts: 107 Karma: 322 Join Date: Aug 2007 Location: Sacramento, CA Device: Kindle PW/iPhone5/iPad (3)/Nook ST	I replaced my PRS-500 with a PRS-505 this weekend, and it is working great in my Windows 7 x64 installation via VMWare Fusion on my MacBook Pro. I didn't have any problems installing the software. I only needed to run the compatibility troubleshooter to get the software to run after installation.

01-22-2009, 04:16 AM	#21
nanoak Junior Member Posts: 3 Karma: 10 Join Date: Jan 2009 Device: Sony 700	I am running windows 7 32bit. I couldnt install ebook library 2.5. amazingly the microsoft auto-help had the answer: ----------------------------------------- Solve a problem with Windows 7 beta An issue with the Customer Experience Improvement Program (CEIP) client in Windows 7 beta is causing Explorer and some MSI-based installers to stop working properly. To solve this problem, follow these steps: Click the Start button , click All Programs, and then click Accessories. Right-click Command Prompt, and then click Run as administrator. In the User Account Control window, verify that Program name is Windows Command Processor, and then click Yes. In the Administrator: Command Prompt window, type or paste the following text at the prompt: reg delete HKLM\SOFTWARE\Microsoft\SQMClient\Windows\Disabled Sessions /va /f Press Enter to install the solution. _________________________________ this worked like a champ. once installed, i still needed to allow for vista compatability mode to get the program to fire off. Hope this helps.

01-22-2009, 04:50 AM	#22
JSWolf Resident Curmudgeon Posts: 79,792 Karma: 146391129 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	I did not need to delete any registery entries. I just used the compatability troubleshooter and it worked to allow eBook Library 2.5 to run with Windows 7 32-bbit.

01-22-2009, 07:53 PM	#23
nanoak Junior Member Posts: 3 Karma: 10 Join Date: Jan 2009 Device: Sony 700	the reghack was needed to install the software, the compatablility setting allows the app to run. did you upgrade from vista, or do a fresh install to windows 7? I did a fresh install and had to install the sony software anew, thus needing the reghack.

01-23-2009, 12:29 AM	#25
nanoak Junior Member Posts: 3 Karma: 10 Join Date: Jan 2009 Device: Sony 700	weird, whenever i tried to install it it would throw an error. did you somehow disable the windows feedback function? i think that was what the reg hack disabled.

01-23-2009, 06:14 PM	#26
JSWolf Resident Curmudgeon Posts: 79,792 Karma: 146391129 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	I did disable UAC as I don't like it or need it.

09-10-2009, 10:16 AM	#28
JessicaD Junior Member Posts: 2 Karma: 10 Join Date: Sep 2009 Device: none	Intwtl, Microsoft does have an official Windows 7 RC Support Forum located here http://tinyurl.com/9fhdl5 . It is supported by product specialists as well as engineers and support teams. You may want to check the threads available there for additional assistance and feedback. Jessica Microsoft Windows Client Team

09-10-2009, 06:28 PM	#29
Katosen Nerd Core Posts: 18 Karma: 32 Join Date: Sep 2009 Location: Prettiest Beaches on Earth Device: PRS-505	I use windows 7 x64bit. After setting the compatibility setting to 'Windows XP Service Pack 3', the program worked just fine

09-10-2009, 06:39 PM	#30
HansTWN Wizard Posts: 4,538 Karma: 264065402 Join Date: Jun 2009 Location: Taiwan Device: HP Touchpad, Sony Duo 13, Lumia 920, Kobo Aura HD	I had no problems with version 2.5 of the library (under Windows 7 64-bit), however version 3 would install but not run. First I tried compatibility setting Vista 64-bit, that way I could start the program, but I still had some problems, the library froze up quite often. XP service pack 3 compatibility seems to work.