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			 Testate Amoeba 
			
			![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 3,049 
				Karma: 27300000 
				Join Date: Sep 2012 
				
				
				
				Device: Many Android devices, Kindle 2, Toshiba e755 PocketPC 
				
				
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			 Wizard 
			
			![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 2,857 
				Karma: 22003124 
				Join Date: Aug 2014 
				
				
				
				Device: Kobo Forma, Kobo Sage, Kobo Libra 2 
				
				
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			 Enthusiast 
			
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				Karma: 10 
				Join Date: Mar 2003 
				
				
				
				Device: Clie T615C 
				
				
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   Bother. Last edited by javabird; 06-01-2016 at 11:05 PM.  | 
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		#1309 | 
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			 Member, Nooks Anonymous 
			
			![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 36 
				Karma: 128312 
				Join Date: Jul 2015 
				Location: Tennessee, USA 
				
				
				Device: SGTS2-8, Nook Color 
				
				
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			I had a case where a slight change on payment method at bn klutzed the tools (I just updated the card expiration date).  I had to reinstall Nook for PC, then all was well again.  I'm not sure if this would work for Nook Study, too, but it's worth a try.   
		
	
		
		
		
		
		
		
		
		
		
		
	
	On the subject of what type Nooks have proper file access (no rooting required) - I have a Nook Color, and it's just a matter of plugging it into your PC with a USB cable. Drag & drop files. Presuming a similar process would work on Macs. Notably - to get true magazine view with pictures, I have to go through the NC device on the way to Calibre. NOT Nook for PC. Nook for PC only delivers text. Since I subscribe to National Geographic specifically FOR the pictures, this is not acceptable. If you care about such things, consider picking up a used NC. Finally - if you are (quite justifiably) worried about battery life on these old devices, check out www.newpower99.com I replaced the battery on my Subaru-specific TomTom. Easy directions & tools to do it. They have a battery for my NC when the time comes. Highly recommended. (For the record - my only connection with them is happy customer.)  | 
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		#1310 | 
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			 Wizard 
			
			![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 2,857 
				Karma: 22003124 
				Join Date: Aug 2014 
				
				
				
				Device: Kobo Forma, Kobo Sage, Kobo Libra 2 
				
				
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			On Nook devices and getting to your purchased content 
		
	
		
		
		
		
		
		
		
		
		
		
	
	Nook First Edition, Nook Color - plug your Nook in to your computer. The .epub files are right there. Nook eInk models with an SD card - there is a mod which does not require root which will sym link the folder from the internal hidden partition to the SD card. - http://nookworks.blogspot.com/2012/0...d-card-as.html Nook eInk models without an SD card slot (Glowlight, Glowlight Plus), Nook Tablet, Nook HD/HD+, and the Samsung Nooks to date- you must* root the device**. *The guy who made the eink sd card mod says it -might- work on the Tablet, but as far as I know no testing has been done. ** I know the eink Nooks, and the Tablet have been rooted, I am not sure about the HD line nor the Samsung line. But as the tablet lines all have SD card slots they should not be overly difficult to root.  | 
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			 Testate Amoeba 
			
			![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 3,049 
				Karma: 27300000 
				Join Date: Sep 2012 
				
				
				
				Device: Many Android devices, Kindle 2, Toshiba e755 PocketPC 
				
				
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 I've only had to deal with B&N customer service once. They didn't bill my credit card for a book that I bought. For comparison, I just checked my email sent folder. I found twelve emails to Kobo customer service covering eight different books. I also used their chat system a few times, but I don't remember how exactly many (three or four?). Chat had the benefit of getting things taken care of in one session, but it usually took a half-hour or so as opposed to a few minutes per email. That's out of 418 total books (paid and free) in my Kobo library. I have 2549 books in my B&N library.  | 
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		#1312 | 
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			 Testate Amoeba 
			
			![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 3,049 
				Karma: 27300000 
				Join Date: Sep 2012 
				
				
				
				Device: Many Android devices, Kindle 2, Toshiba e755 PocketPC 
				
				
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			If the books are downloading, but you're getting a de-DRM error, then you need to update the DRM key. If you're using an old version of the tools, you may need to update that, too.
		 
		
	
		
		
		
		
		
		
		
		
		
		
	
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			 Enthusiast 
			
			![]() Posts: 29 
				Karma: 10 
				Join Date: Mar 2003 
				
				
				
				Device: Clie T615C 
				
				
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 I also tried to uninstall and reinstall the Nook app, but now I'm getting an error "we are experiencing an error while connecting to the time servers". I guess I'll try again later tonight.  | 
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		#1314 | 
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			 Laura 
			
			![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 1,574 
				Karma: 23597272 
				Join Date: Nov 2009 
				
				
				
				Device: Kobo Sage, Kobo Elipsa, Nook Glowlight 4 Plus, Kindle Oasis 2 
				
				
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			For some accounts, the key is different for Nookstudy. 
		
	
		
		
		
		
		
		
		
		
		
		
		
			A couple people over at Alf's had trouble getting their keys, but were fine after updating their credit card info at B&N. Even though the DRM isn't cc-based anymore, it seems like Nook for PC/Mac still might check. I had one book that wouldn't download recently. I got some sort of message about busy servers. It was a freebie that was available everywhere. After a few attempts, I just deleted it and got it elsewhere. ETA: Someone over at Alf's might remember how to "manually" get the Nookstudy key. Last edited by lkmiller; 06-02-2016 at 09:25 PM.  | 
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			 Wizard 
			
			![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 1,898 
				Karma: 9851695 
				Join Date: Mar 2012 
				Location: Noo Yawk 
				
				
				Device: Samsung Galaxy and Windows devices.  RIP: Palm & Nook devices. 
				
				
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 I 100% agree with your advice: "if you want your ebooks backed up it may be wise to seek other sources aside from BN. History has shown that they would prevent you from having any access to the ebook files if they could." Last edited by Froide; 06-02-2016 at 11:21 PM.  | 
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			 Is that a sandwich? 
			
			![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 8,318 
				Karma: 103930826 
				Join Date: Jun 2010 
				
				
				
				Device: Nook Glowlight Plus 
				
				
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		#1317 | |
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			 Laura 
			
			![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 1,574 
				Karma: 23597272 
				Join Date: Nov 2009 
				
				
				
				Device: Kobo Sage, Kobo Elipsa, Nook Glowlight 4 Plus, Kindle Oasis 2 
				
				
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 @Froide If it can only be downloaded with Nookstudy, then you can't "future-proof" it. No one ever created a tool for that.  | 
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			 Is that a sandwich? 
			
			![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 8,318 
				Karma: 103930826 
				Join Date: Jun 2010 
				
				
				
				Device: Nook Glowlight Plus 
				
				
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 [SNIP - slightly too detailed discussion of DRM removal] Last edited by pdurrant; 06-03-2016 at 03:22 PM.  | 
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		#1319 | 
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			 The Grand Mouse 高貴的老鼠 
			
			![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 74,450 
				Karma: 318076944 
				Join Date: Jul 2007 
				Location: Norfolk, England 
				
				
				Device: Kindle Oasis 
				
				
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			Members are reminded that detailed instructions/discussion of the practicalities of DRM are not permitted at MobileRead. For help and assistance, try Alf's blog or Harper's github repository.
		 
		
	
		
		
		
		
		
		
		
		
		
		
	
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		#1320 | 
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			 Wizard 
			
			![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 1,384 
				Karma: 18484273 
				Join Date: Apr 2013 
				
				
				
				Device: Paperwhite, Galaxy S22 
				
				
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			Nook HD and HD+ are quite easily rootable.  I have two HD+s I bought as refurbs that I put CyanogenMod on.  They make really nice Android tablets that way.  Still awesome for reading manga with the larger screen.
		 
		
	
		
		
		
		
		
		
		
		
		
		
	
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