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Old 05-07-2016, 11:43 AM   #1
crossi
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New password from baen books?
Has anyone been able to get a new password from Baen books? On the login page it says that if you haven't logged in in the last 4 months you need a new password. I put in my email address and click the request new password button and nothing. No email giving me a new temp password, no anything. I sent them an email yesterday, no reply. No phone number to contact them. This is maddening. I've bought quite a few books from them and I really don't want to rebuy them from someone dependable like Amazon.
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Old 05-07-2016, 11:54 AM   #2
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I'd suggest asking for help on the forum on their site ("Baen's Bar").
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Old 05-07-2016, 12:35 PM   #3
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Originally Posted by crossi View Post
Has anyone been able to get a new password from Baen books? On the login page it says that if you haven't logged in in the last 4 months you need a new password. I put in my email address and click the request new password button and nothing. No email giving me a new temp password, no anything. I sent them an email yesterday, no reply. No phone number to contact them. This is maddening. I've bought quite a few books from them and I really don't want to rebuy them from someone dependable like Amazon.
Email them at this address: baensupport@principledtechnologies.com

Be sure to put in the subject new password not sent and please include the email address and name associated with your Baen Ebooks account. They have been having trouble with some email providers.

bernie
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Old 05-13-2016, 02:43 PM   #4
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Get a link https://www.baen.com/customer/accoun...n=xxxxxxxxxxxx then you go to the forgot your password page pfffff.
454 4.7.1 <info@baen.com>: Relay access denied , same with baensupport@principledtechnologies.com . BAD service bean.
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Old 05-13-2016, 03:30 PM   #5
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Get a link https://www.baen.com/customer/accoun...n=xxxxxxxxxxxx then you go to the forgot your password page pfffff.
454 4.7.1 <info@baen.com>: Relay access denied , same with baensupport@principledtechnologies.com . BAD service bean.
That means you are not getting emails Baen, log on to Baen's Bar and post in the Ebooks forum with the error code.

bernie
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Old 05-13-2016, 04:03 PM   #6
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That means you are not getting emails Baen, log on to Baen's Bar and post in the Ebooks forum with the error code.

bernie
So you're saying that you can create an account on Baen's Bar without being able to get email from them? Because I'm pretty sure that you have to click a link in an email in order to confirm the account and be allowed to post.

Shari
Last edited by shalym; 05-13-2016 at 04:06 PM.
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Old 05-13-2016, 04:43 PM   #7
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So you're saying that you can create an account on Baen's Bar without being able to get email from them? Because I'm pretty sure that you have to click a link in an email in order to confirm the account and be allowed to post.

Shari
If he does not already have a Baen's Bar account then he might have to use a different email provider to open one.

bernie
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Old 05-14-2016, 07:19 AM   #8
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No i get that if i try to mail them by email ! i get the Password Reset Confirmation for xxx that bring you to http://https://www.baen.com/customer...orgotpassword/
that give you a page to add your email enter bring you back to http://https://www.baen.com/customer...rer/aHR0-bla,/
and so on lol the endless loop
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Old 05-14-2016, 01:11 PM   #9
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Originally Posted by aardbewoner View Post
No i get that if i try to mail them by email ! i get the Password Reset Confirmation for xxx that bring you to http://https://www.baen.com/customer...orgotpassword/
that give you a page to add your email enter bring you back to http://https://www.baen.com/customer...rer/aHR0-bla,/
and so on lol the endless loop
The best suggestion I have for you is to use a different email provider email baensupport@principledtechnologies.com explain the problem, provide them with the email your account is under.

I use yahoo.com and gmx.com for my baenebooks accounts.

bernie
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Old 05-15-2016, 12:27 AM   #10
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I sent an email to them about the problem and they reset my password and sent me an email telling me what it was. I'm keeping the one they sent me. I don't trust that the reset page will work.
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Old 05-18-2016, 03:10 PM   #11
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After days the email got to them ,and bean style the acted promptly.
Still no idea why the web pages send you on a loop.
Books here i come
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Old 05-18-2016, 05:09 PM   #12
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Quote:
Originally Posted by crossi View Post
Has anyone been able to get a new password from Baen books? On the login page it says that if you haven't logged in in the last 4 months you need a new password. I put in my email address and click the request new password button and nothing. No email giving me a new temp password, no anything. I sent them an email yesterday, no reply. No phone number to contact them. This is maddening. I've bought quite a few books from them and I really don't want to rebuy them from someone dependable like Amazon.
I just logged into Baen and I have not done so for ovr 4 months. My password worked no problem.
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