My Oasis has splotchier lighting than any early Paperwhite or Voyage I've seen. - Page 21

badgoodDeb · 05-10-2016, 04:40 PM

Quote:

Originally Posted by SCION

FYI...

If you purchased from Amazon you should be able to receive an immediate replacement. They only ship the Oasis as a stand alone unit for replacements (not the entire retail package). I was told to hold on to everything (cover, cable) and just return the Oasis. ...

Thanks - that's very interesting to know!

piercer · 05-11-2016, 07:22 AM

Received my oasis today. Terrible uneven lighting and blotchy screen. Really disappointed.

Returning immediately.

James.K.Polk · 05-11-2016, 07:43 AM

Quote:

Originally Posted by piercer

Received my oasis today. Terrible uneven lighting and blotchy screen. Really disappointed.

Returning immediately.

Can you post a photo? Trying to understand how bad 'terrible' is and if it's even worth me trying for an Oasis now...

cerem0ny · 05-11-2016, 08:57 AM

After all my bull**** I decided to order an Oasis! Expecting it June 1st.hoping for a good one ��

positively4th · 05-11-2016, 09:47 AM

Quote:

Originally Posted by cerem0ny

After all my bull**** I decided to order an Oasis! Expecting it June 1st.hoping for a good one ��

Good luck! Let us know how it turns out

beic · 05-11-2016, 03:17 PM

I'm having this strange issue as well. Not visible during the day but enough to be annoying at night. Are all Oasis screens like this or should I send it back? Didn't have time to read all 20 pages of this discussion, sorry.

Visible

Added contrast in PS

Kolja · 05-11-2016, 04:09 PM

Quote:

Originally Posted by beic

I'm having this strange issue as well. Not visible during the day but enough to be annoying at night. Are all Oasis screens like this or should I send it back? Didn't have time to read all 20 pages of this discussion, sorry.

Visible

[Image violates Posting Guidelines for size - MODERATOR]

Added contrast in PS

If the photos are an accurate representation of what you are seeing, I would send it back. I had light cone shadows on my 2 devices that I returned, but nothing as bad as that. I don't know if the cones are visible on all Oasis devices but I think some are much less obvious than others and some people claim they can't see them at all.

badgoodDeb · 05-11-2016, 04:33 PM

(Do note that the second photo is PhotoShopped to enhance the darkness. He states that.)

Yolina · 05-11-2016, 04:41 PM

Quote:

Originally Posted by badgoodDeb

(Do note that the second photo is PhotoShopped to enhance the darkness. He states that.)

Yeah but the first one is bad enough frankly if that's what the display is like under normal use conditions. It's really disappointing to see that although the price of the devices keep going up, Amazon still don't care about QC.

badgoodDeb · 05-11-2016, 04:46 PM

Amazon is apparently replacing just the Oasis; they don't ask you to send back the cover & cable. They have replacement readers by themselves. (So they anticipate some returns.)

jhowell · 05-11-2016, 05:32 PM

Quote:

Originally Posted by beic

I'm having this strange issue as well. Not visible during the day but enough to be annoying at night. Are all Oasis screens like this or should I send it back? Didn't have time to read all 20 pages of this discussion, sorry.

From those photos it appears that only half of the 10 LEDs are lit. What do you see when you look at it from the left edge to view them?

JSWolf · 05-11-2016, 05:46 PM

Quote:

Originally Posted by badgoodDeb

Amazon is apparently replacing just the Oasis; they don't ask you to send back the cover & cable. They have replacement readers by themselves. (So they anticipate some returns.)

Why would Amazon anticipate returns unless they know they are sending out devices with problems?

SCION · 05-11-2016, 06:00 PM

In another thread I mentioned I returned mine because of shadows from LEDs. Received the replacement today, and the shadowing is exactly the same (no worse or better). Is this going to be a case of some people can see the shadows and others can't?

The replacement has a warm display (I've seen people comment about this in comparison to the Voyage), and the first one has a cool display which I prefer. The level of gradient is the same on both devices (very subtle). Dark closet and maximum brightness. Again, I bet the gradient is present on each Oasis (some see, some don't, many are not bothered by it).

Sigh, I'm sending the replacement back and sticking with the first one.

nurseshelly · 05-12-2016, 01:05 AM

Quote:

Originally Posted by badgoodDeb

Thanks - that's very interesting to know!

Except in my case they are trying to send me the whole thing as a replacement and it won't ship until August 12.
At the same time, someone else from CS is trying to get me to send mine back in the next 24 hours.
I was at work and missed their call.
I'm like ... no ... no ... no thank you. I emailed them but haven't heard back.
They need to change the order to just the device because I would have had it already. The first person I talked to said it would just be the device.
I'm going to talk with them tomorrow since it's 10pm and I still need dinner ... however the forum is more fun than dinner for a few more minutes

piercer · 05-12-2016, 03:51 AM

Quote:

Originally Posted by Kolja

If the photos are an accurate representation of what you are seeing, I would send it back. I had light cone shadows on my 2 devices that I returned, but nothing as bad as that. I don't know if the cones are visible on all Oasis devices but I think some are much less obvious than others and some people claim they can't see them at all.

I was asked to send in photos of what 'terrible' meant when I said I was returning mine in an earlier post. Unfortunately mine is all packed and ready to go so I can't take photos, however the ones above are exactly like mine. I do hope all the displays are not like this - for a £270 device this is awful.

05-11-2016, 03:17 PM	#306
beic Member Posts: 19 Karma: 10 Join Date: May 2016 Location: España Device: Oasis 3G	I'm having this strange issue as well. Not visible during the day but enough to be annoying at night. Are all Oasis screens like this or should I send it back? Didn't have time to read all 20 pages of this discussion, sorry. Visible Added contrast in PS Last edited by beic; 05-12-2016 at 02:07 PM.

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05-11-2016, 07:22 AM	#302
piercer Junior Member Posts: 2 Karma: 10 Join Date: May 2016 Device: Kindle	Received my oasis today. Terrible uneven lighting and blotchy screen. Really disappointed. Returning immediately.

05-11-2016, 08:57 AM	#304
cerem0ny Evangelist Posts: 449 Karma: 3059202 Join Date: Jul 2014 Location: Australia Device: Kobo Libra Colour, Kindle Scribe 2024	After all my bull**** I decided to order an Oasis! Expecting it June 1st.hoping for a good one ��

05-11-2016, 04:33 PM	#308
badgoodDeb Grand Sorcerer Posts: 8,544 Karma: 64462893 Join Date: Jan 2008 Location: Harrisburg outskirts Device: Palms, K1-4s, iPads, iPhones, KV, KO1	(Do note that the second photo is PhotoShopped to enhance the darkness. He states that.)

05-11-2016, 04:46 PM	#310
badgoodDeb Grand Sorcerer Posts: 8,544 Karma: 64462893 Join Date: Jan 2008 Location: Harrisburg outskirts Device: Palms, K1-4s, iPads, iPhones, KV, KO1	Amazon is apparently replacing just the Oasis; they don't ask you to send back the cover & cable. They have replacement readers by themselves. (So they anticipate some returns.)

05-11-2016, 06:00 PM	#313
SCION Séduisant Posts: 4,706 Karma: 2107018 Join Date: Jan 2010 Location: Texas, USA Device: Boox Note Air2+; Kobo Libra2; Kindle Scribe, Oasis3; iPad Mini6	In another thread I mentioned I returned mine because of shadows from LEDs. Received the replacement today, and the shadowing is exactly the same (no worse or better). Is this going to be a case of some people can see the shadows and others can't? The replacement has a warm display (I've seen people comment about this in comparison to the Voyage), and the first one has a cool display which I prefer. The level of gradient is the same on both devices (very subtle). Dark closet and maximum brightness. Again, I bet the gradient is present on each Oasis (some see, some don't, many are not bothered by it). Sigh, I'm sending the replacement back and sticking with the first one.