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Old 04-16-2016, 09:40 AM   #1
hermenegilda
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Kobo Aura H2O - some problems with a plastic frame.

Hi everyone!

I've just bought my first e-reader Kobo Aura H2O. After unpacking the e-reader I took a closer look at it and noticed that the inner edge of the plastic frame in a few places is white ( approx. 0,5 cm long thin lines). It looks as if the plastic wasn't well painted in black?
I know that some say that it shouldn't be the problem but In my opinion the reader should be free of any cosmetic defects.

What should I do in this situation - do not pay attention to those defects or return the e-reader to the retailer and ask for the replacement?

Best regards,
Monika from Poland
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Old 04-16-2016, 09:42 AM   #2
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Can you post a photo?
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Old 04-16-2016, 09:47 AM   #3
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Photo please. The "inner edge" of the H2O (the reflective black parts) is actually quite essential, this is part of the infrared optics that make the touch screen work. If you have any kind of damage in this area it may be bad and you should go for a replacement.

If it's at the bottom of the screen and goes away when you turn off the light then maybe you're just talking about an effect of the frontlight LEDs... those are sometimes more, sometimes less visible... (usually not a problem if you don't use frontlight at 100%)
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Old 04-16-2016, 10:01 AM   #4
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I'm sure hermenegilda is anxious to post an image that does not exceed Mobileread's Posting Guidelines, so that we can offer advice and thoughts on this issue.

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Old 04-16-2016, 10:06 AM   #5
hermenegilda
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Quote:
Originally Posted by meeera View Post
Can you post a photo?
Here are the photos:

http://imageshack.com/a/img923/6237/yLtCaA.jpg

http://imageshack.com/a/img923/6411/e3BOp9.jpg



I hope it will help

Last edited by hermenegilda; 04-16-2016 at 10:17 AM.
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Old 04-16-2016, 10:07 AM   #6
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Your link is broken.

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Old 04-16-2016, 10:15 AM   #7
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For images, just use the attachment feature (you don't see it in quick reply mode - go advanced).

I see the image but I'm not sure what I'm supposed to see on it... so I can't comment, sorry
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Old 04-16-2016, 10:24 AM   #8
hermenegilda
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Hope this will be much better:

http://imageshack.com/a/img922/8277/ucx3Ik.jpg
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Old 04-16-2016, 10:31 AM   #9
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That should not be there. I would return it for another one. It is just cosmetic though.
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Old 04-16-2016, 10:51 AM   #10
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Quote:
Originally Posted by treadlightly View Post
That should not be there. I would return it for another one. It is just cosmetic though.
I think the same, but what if the retailer doesn't accept my complaint?

Here are another photos showing a white line at the top of inner black frame:

http://imageshack.com/a/img924/8546/6PbyNJ.jpg

http://imageshack.com/a/img922/29/W3dsQO.jpg

http://imageshack.com/a/img924/8670/p4XL9N.jpg

http://imageshack.com/a/img924/8746/nUl624.jpg
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Old 04-16-2016, 11:26 AM   #11
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That looks like a cosmetical issue - up to you whether to replace it or not.

My own H2O had a minor cosmetic flaw in the lower right corner of the bezel - not anywhere near the screen. I decided to keep it since the screen itself was perfect.
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Old 04-16-2016, 11:42 AM   #12
hermenegilda
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Smile

I wrote to the retailer and reported the problem. Hope he will replace the e-reader for the new one without any defects. Once I had Kindle and it was free of any mechanic defects.

Thanks a lot for your suggestions
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Old 04-17-2016, 12:29 PM   #13
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If they don't, you can get a skin from DecalGirl.com they have plain black ones, as well as a myriad of different designs. They offer both glossy or matte, by default when you add one to your shopping cart it's glossy so if you want matte make sure that's what you're getting. It appears that the white markings are within the area that's covered by the skin, it's hard to say without actually having your H2O to compare to mine, and I don't think more pictures would make it easier.

I bought a black matte one as soon as they were offered for the H2O, because I wasn't overly fond of the look of the finish on my H2O, though it was black it had some variations in the levels of black. I'm also not a fan of branding, if I like a product I'll sing its praises, I don't want to pay to be an advertisement.
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Old 04-20-2016, 02:04 AM   #14
hermenegilda
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Thanks for a nice suggestion. I browsed the skins offered by DecalGirl.com and must say that they seem to be a very good choice.

I've sent the e-reader to the retailer and waiting for good news 😀.
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Old 04-25-2016, 03:05 PM   #15
hermenegilda
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Hi,

Got the new e-reader from the retailer today. After unpacking it turned out the e-reader has the same cosmetic defects as the previous one. Isn't a bit strange?

I'm very disappointed ... :-(
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