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#1 |
Junior Member
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Karma: 10
Join Date: Apr 2016
Device: Kobo Aura H2O
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Kobo Aura H2O - some problems with a plastic frame.
Hi everyone!
I've just bought my first e-reader Kobo Aura H2O. After unpacking the e-reader I took a closer look at it and noticed that the inner edge of the plastic frame in a few places is white ( approx. 0,5 cm long thin lines). It looks as if the plastic wasn't well painted in black? I know that some say that it shouldn't be the problem but In my opinion the reader should be free of any cosmetic defects. What should I do in this situation - do not pay attention to those defects or return the e-reader to the retailer and ask for the replacement? Best regards, Monika from Poland |
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#2 |
Grand Sorcerer
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Karma: 68407974
Join Date: Dec 2011
Location: Australia
Device: Kobo Libra 2, iPadMini4, iPad4, MBP; support other Kobo/Kindles
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Can you post a photo?
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#3 |
Linux User
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Karma: 6123806
Join Date: Sep 2010
Location: Heidelberg, Germany
Device: none
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Photo please. The "inner edge" of the H2O (the reflective black parts) is actually quite essential, this is part of the infrared optics that make the touch screen work. If you have any kind of damage in this area it may be bad and you should go for a replacement.
If it's at the bottom of the screen and goes away when you turn off the light then maybe you're just talking about an effect of the frontlight LEDs... those are sometimes more, sometimes less visible... (usually not a problem if you don't use frontlight at 100%) |
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#4 |
Grand Sorcerer
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Karma: 59592133
Join Date: Jan 2007
Location: Peru
Device: KINDLE: Oasis 3, Scribe (1st), Matcha; KOBO: Libra 2, Libra Colour
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I'm sure hermenegilda is anxious to post an image that does not exceed Mobileread's Posting Guidelines, so that we can offer advice and thoughts on this issue.
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#5 |
Junior Member
![]() Posts: 9
Karma: 10
Join Date: Apr 2016
Device: Kobo Aura H2O
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Here are the photos:
http://imageshack.com/a/img923/6237/yLtCaA.jpg http://imageshack.com/a/img923/6411/e3BOp9.jpg I hope it will help ![]() Last edited by hermenegilda; 04-16-2016 at 10:17 AM. |
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#6 |
Grand Sorcerer
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Karma: 59592133
Join Date: Jan 2007
Location: Peru
Device: KINDLE: Oasis 3, Scribe (1st), Matcha; KOBO: Libra 2, Libra Colour
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Your link is broken.
Don (Moderator) |
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#7 |
Linux User
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Karma: 6123806
Join Date: Sep 2010
Location: Heidelberg, Germany
Device: none
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For images, just use the attachment feature (you don't see it in quick reply mode - go advanced).
I see the image but I'm not sure what I'm supposed to see on it... so I can't comment, sorry ![]() |
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#8 |
Junior Member
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Karma: 10
Join Date: Apr 2016
Device: Kobo Aura H2O
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#9 |
Wizard
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Karma: 6957792
Join Date: Nov 2010
Location: Ottawa, ON
Device: Kobo H2O
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That should not be there. I would return it for another one. It is just cosmetic though.
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#10 | |
Junior Member
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Karma: 10
Join Date: Apr 2016
Device: Kobo Aura H2O
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Quote:
Here are another photos showing a white line at the top of inner black frame: http://imageshack.com/a/img924/8546/6PbyNJ.jpg http://imageshack.com/a/img922/29/W3dsQO.jpg http://imageshack.com/a/img924/8670/p4XL9N.jpg http://imageshack.com/a/img924/8746/nUl624.jpg |
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#11 |
Linux User
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Karma: 6123806
Join Date: Sep 2010
Location: Heidelberg, Germany
Device: none
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That looks like a cosmetical issue - up to you whether to replace it or not.
My own H2O had a minor cosmetic flaw in the lower right corner of the bezel - not anywhere near the screen. I decided to keep it since the screen itself was perfect. |
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#12 |
Junior Member
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Karma: 10
Join Date: Apr 2016
Device: Kobo Aura H2O
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I wrote to the retailer and reported the problem. Hope he will replace the e-reader for the new one without any defects. Once I had Kindle and it was free of any mechanic defects.
Thanks a lot for your suggestions ![]() |
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#13 |
Wizard
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Join Date: Aug 2014
Device: Kobo Forma, Kobo Sage, Kobo Libra 2
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If they don't, you can get a skin from DecalGirl.com they have plain black ones, as well as a myriad of different designs. They offer both glossy or matte, by default when you add one to your shopping cart it's glossy so if you want matte make sure that's what you're getting. It appears that the white markings are within the area that's covered by the skin, it's hard to say without actually having your H2O to compare to mine, and I don't think more pictures would make it easier.
I bought a black matte one as soon as they were offered for the H2O, because I wasn't overly fond of the look of the finish on my H2O, though it was black it had some variations in the levels of black. I'm also not a fan of branding, if I like a product I'll sing its praises, I don't want to pay to be an advertisement. |
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#14 |
Junior Member
![]() Posts: 9
Karma: 10
Join Date: Apr 2016
Device: Kobo Aura H2O
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Thanks for a nice suggestion. I browsed the skins offered by DecalGirl.com and must say that they seem to be a very good choice.
I've sent the e-reader to the retailer and waiting for good news 😀. |
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#15 |
Junior Member
![]() Posts: 9
Karma: 10
Join Date: Apr 2016
Device: Kobo Aura H2O
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Hi,
Got the new e-reader from the retailer today. After unpacking it turned out the e-reader has the same cosmetic defects as the previous one. Isn't a bit strange? I'm very disappointed ... :-( |
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