The Nook UK store is closing down

[simond]

Mine transferred too, I'd say if you've not heard anything, get in touch with support

[DrNefario]

I assume mine would have transferred fine if I'd ever bought anything from Nook. I finished the account transfer process without any issues, anyway.

[Graham]

Good to hear that it's working for some of us.

I wrote to B&N giving them the exact email address that I was using, and they wrote back to ask for the exact email address that I was using...

I then replied to their response, several times, and my emails were bounced back by postmaster@bn.com with a message that my replies weren't delivered and that the B&N server didn't recognise the B&N Customer Services email address...

Graham

[simond]

That really doesn't inspire confidence, maybe worth asking Sainsburys too? They may have a better way of getting in touch with them.

[pdurrant]

I got a response from customer service, also asking for the email of the account, that email address, of course, being the one I was writing from, and the one I'd mentioned in previous emails. We'll see what happens now.

[HarryT]

Originally Posted by pdurrant

I got a response from customer service, also asking for the email of the account, that email address, of course, being the one I was writing from, and the one I'd mentioned in previous emails. We'll see what happens now.

My experiences with B&N customer service have not been entirely positive. They could certainly learn a lesson from Amazon in that area.

[Josieb1]

Nothing transferred for me yet but tbh I'm not expecting anything as all my books came from Fictionwise, plus they don't stock the genre of books I bought. I only transferred for the experience.

[MickiTee]

Originally Posted by MickiTee

I think I worked out why I didn't get an email. I had to change the email account I was using to a new one and all my puchases were made under the old one.

I emailed them on 1st and had an reply saying that it had been escalated and they would respond in 1 - 5 working days. So hopefully should have a reply by the end of the week.

Had a rely from B & N saying they have passed the problem on to Sainsbury's and I should hear from them within 3 working days. So should be Monday at the latest

[pdurrant]

B&N say

"Your information has been forwarded your inquiry to the appropriate team for review, and we anticipate that your issue will be resolved within 3 business days. If after this time you feel that you need further assistance, we invite you to chat with one of our agents by clicking on this link:"

[murg]

Originally Posted by pdurrant

B&N say

"Your information has been forwarded your inquiry to the appropriate team for review, and we anticipate that your issue will be resolved within 3 business days. If after this time you feel that you need further assistance, we invite you to chat with one of our agents by clicking on this link:"

At which time, you will get a "link expired" message.

[pdurrant]

Originally Posted by pdurrant

B&N say

"Your information has been forwarded your inquiry to the appropriate team for review, and we anticipate that your issue will be resolved within 3 business days. If after this time you feel that you need further assistance, we invite you to chat with one of our agents by clicking on this link:"

Well, it was a bit longer than 3 business days, but this morning I finally got an email with a link to kick off the transfer process, which I've now done. Whether the books actually transfer is another matter. I did get a £5 voucher to spend with Sainsbury's as well, which is very pleasing, even though I did already have a Sainsbury's account.

[Little.Egret]

If you already have a Sainsbury's account you can change the email addie to be the same as the nook account

[Tarana]

I hope it goes smoothly Paul. I know when another publisher closed up and transferred all my books to B&N, they all went smoothly but others weren't so lucky. At the very least, though, members on this board know enough to make sure they download and get copies into their Calibre library to guarantee they will have access to their purchased products.

[pdurrant]

Originally Posted by Tarana

I hope it goes smoothly Paul.

It looks like it's not going smoothly. In my Sainsbury account on the nook tranfer page it says "no library found".

I'm beginning to suspect that B&N messed up my Fictionwise transfer and somehow transferred to a US account, even though the account was a UK registered one.

[Josieb1]

I haven't looked for ages but they did tell me transfers wouldn't be complete until July, plus none of us really know yet (I think) if the Fictionwise books will transfer.