eBook Library software doesn't launch - Page 2

Vulcan · 12-28-2008, 02:33 AM

I was having this issue on the software not starting after the install....I followed the tips to add the Sony library software to the DEP exception list and it works great now. I wish Microsoft had a better error message to at least give you a hint.

Wetdogeared · 12-28-2008, 04:18 PM

Quote:

Originally Posted by Vulcan

I was having this issue on the software not starting after the install....I followed the tips to add the Sony library software to the DEP exception list and it works great now. I wish Microsoft had a better error message to at least give you a hint.

I had to turn DEP off earlier in the year so that an audiobook player and it's software would run. Therefore, I didn't have this problem. But I also didn't know you could add DEP exceptions, something I'll now have to look into.

Vulcan · 12-29-2008, 02:07 AM

I am glad that they have the DEP exceptions so that you will still have some protection...

Andybaby · 12-29-2008, 10:23 PM

i have never ever seen DEP do anything but futz with an otherwise working program.

although i havent downloaded myself a virus in years.

though once i was testing out a new file manager that Lifehacker recomended. i tried to cancel a simple copy job because it was taking forever, and it took that to mean that i wanted it to start deleting my C:\windows folder!

where was dep then!

pilotbob · 12-29-2008, 11:48 PM

Quote:

Originally Posted by Andybaby

though once i was testing out a new file manager that Lifehacker recomended. i tried to cancel a simple copy job because it was taking forever, and it took that to mean that i wanted it to start deleting my C:\windows folder!

where was dep then!

DEP has nothing to do with your files. It has to do with no allowing code to execute in memory blocks that have not been designated as executable code. It is to prevent buffer overrun exploits.

BOb

Andybaby · 12-30-2008, 02:28 AM

Quote:

Originally Posted by pilotbob

DEP has nothing to do with your files. It has to do with no allowing code to execute in memory blocks that have not been designated as executable code. It is to prevent buffer overrun exploits.

BOb

i know. it would have just been nice if my anti virus/firewall dep or something would have prevented that system crash requiring reinstall. oh well i do back ups now anyway.

dumbnose · 01-04-2009, 11:39 PM

My issue has nothing to do with DEP. DEP is actually disabled for all but my system processes. I also double-checked just to make sure that DEP wasn't enabled for the eBookLibrary.exe process. It isn't. The software still doesn't appear.

JSWolf · 01-05-2009, 05:15 AM

Quote:

Originally Posted by dumbnose

My issue has nothing to do with DEP. DEP is actually disabled for all but my system processes. I also double-checked just to make sure that DEP wasn't enabled for the eBookLibrary.exe process. It isn't. The software still doesn't appear.

Try rebooting into safe mode. It's possible that something you run (or some setting) is causing the problem. If it works, then you know you have work to do.

rebarnmom · 01-16-2009, 08:19 PM

Quote:

Originally Posted by dumbnose

My issue has nothing to do with DEP. DEP is actually disabled for all but my system processes. I also double-checked just to make sure that DEP wasn't enabled for the eBookLibrary.exe process. It isn't. The software still doesn't appear.

Do you have a content filter on your computer? I'm having trouble with my PRS-700 connecting to the store. The problem is my internet content filter. It's called Total Net Guard. If I uninstall the filter, everything works fine. I'm still working on trying to get the IP for the actual software from Sony. I can get to the website, but can't connect to the store. The filter tech support will create an exception to the filter to allow me to access the store, if I can can get the magic number!

Server · 01-16-2009, 11:18 PM

You should not have to manually input the IP into your firewall app unless you
created certain rules that blocks ports from making outbound traffic that Sony
specifically wants access to.

You should open services.msc (in run command) and then look for the offending
firewall application and temporarely disable it. Then try and re-connect to Sony.

pilotbob · 01-16-2009, 11:25 PM

Quote:

Originally Posted by rebarnmom

It's called Total Net Guard. If I uninstall the filter, everything works fine. I'm still working on trying to get the IP for the actual software from Sony. I can get to the website, but can't connect to the store. The filter tech support will create an exception to the filter to allow me to access the store, if I can can get the magic number!

I don't know what this means. Software doesn't have IP (if you mean IP address. If you mean intelectual property, well I doubt you do.)

Do you mean you want the IP address on the sony ebook store? If so you can just do a ping to get it. ebookstore.sony.com is 64.37.182.20. That may not be the only IP address it hits though. You can't have your filter ignore the Sony software?

BOb

ozk · 01-17-2009, 08:21 AM

Dont get me wrong, the 700 is a GREAT device, but... its sync software simply sux! (at least on Vista) It constantly chunks, eats lots and lots of memory and resources... and still, it keeps choaking! Its a pity that such a great devices has such a LOUSY sync software: it seems to be done rushed or something, as lots and lots of syncing options are DESPERATELY NEEDED... so if anybody at sony read these lines: DO SOMETHING and DO IT FAST!

(sorry for shouting but... the device is marvelous, it works like a charm... but its sync soft...)

Anywaw, about the title's thread, visit https://www.mobileread.com/forums/showthread.php?t=36480 to know how to uninstall and reinstall the sync soft (I felt yesterday like the only one with problems with the sync soft... now I know Im not alone!)

shighfield · 01-17-2009, 10:02 AM

ozk: You can always use calibre to manage your books. I use the sony software only to purchase titles (If I can't get them elsewhere) then I "Add" them to calibre which will allow me to keep track of my library and copy them to the 700.

You could also copy the books directly using windows explorer as the Sony just mounts as a removable drive.

rebarnmom · 01-17-2009, 11:05 AM

Quote:

Originally Posted by pilotbob

I don't know what this means. Software doesn't have IP (if you mean IP address. If you mean intelectual property, well I doubt you do.)

Do you mean you want the IP address on the sony ebook store? If so you can just do a ping to get it. ebookstore.sony.com is 64.37.182.20. That may not be the only IP address it hits though. You can't have your filter ignore the Sony software?

BOb

We tried the IP address for the store, that just takes me to the store, which I already can do. I can't get into the place I need to be to download/ purchase any ebooks. The tech rep said I may need to talk to a programmer or someone in charge of the servers.

rebarnmom · 01-17-2009, 11:18 AM

Is that what "sync" means/does? In my ignorance, I may be using the wrong terminology? Is it that I can browse the bookstore, but can't "sync" with it?

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12-28-2008, 02:33 AM	#16
Vulcan Member Posts: 14 Karma: 10 Join Date: Aug 2007 Device: Current - iPad2 Retired - Sony PRS700	I was having this issue on the software not starting after the install....I followed the tips to add the Sony library software to the DEP exception list and it works great now. I wish Microsoft had a better error message to at least give you a hint.

12-29-2008, 02:07 AM	#18
Vulcan Member Posts: 14 Karma: 10 Join Date: Aug 2007 Device: Current - iPad2 Retired - Sony PRS700	I am glad that they have the DEP exceptions so that you will still have some protection...

12-29-2008, 10:23 PM	#19
Andybaby Wizard Posts: 1,279 Karma: 1002683 Join Date: Nov 2008 Location: New York Device: PRS-700	i have never ever seen DEP do anything but futz with an otherwise working program. although i havent downloaded myself a virus in years. though once i was testing out a new file manager that Lifehacker recomended. i tried to cancel a simple copy job because it was taking forever, and it took that to mean that i wanted it to start deleting my C:\windows folder! where was dep then!

01-04-2009, 11:39 PM	#22
dumbnose Junior Member Posts: 5 Karma: 10 Join Date: Dec 2008 Device: PRS-700	My issue has nothing to do with DEP. DEP is actually disabled for all but my system processes. I also double-checked just to make sure that DEP wasn't enabled for the eBookLibrary.exe process. It isn't. The software still doesn't appear.

01-16-2009, 11:18 PM	#25
Server Anti-Narcissist Posts: 171 Karma: 307 Join Date: Nov 2008 Location: Somewhere Far, Nowhere Near... Device: SØNY6	You should not have to manually input the IP into your firewall app unless you created certain rules that blocks ports from making outbound traffic that Sony specifically wants access to. You should open services.msc (in run command) and then look for the offending firewall application and temporarely disable it. Then try and re-connect to Sony.

01-17-2009, 08:21 AM	#27
ozk Junior Member Posts: 4 Karma: 10 Join Date: Jan 2009 Device: PRS-700	Dont get me wrong, the 700 is a GREAT device, but... its sync software simply sux! (at least on Vista) It constantly chunks, eats lots and lots of memory and resources... and still, it keeps choaking! Its a pity that such a great devices has such a LOUSY sync software: it seems to be done rushed or something, as lots and lots of syncing options are DESPERATELY NEEDED... so if anybody at sony read these lines: DO SOMETHING and DO IT FAST! (sorry for shouting but... the device is marvelous, it works like a charm... but its sync soft...) Anywaw, about the title's thread, visit https://www.mobileread.com/forums/showthread.php?t=36480 to know how to uninstall and reinstall the sync soft (I felt yesterday like the only one with problems with the sync soft... now I know Im not alone!)

01-17-2009, 10:02 AM	#28
shighfield Groupie!? GROUPIE!?!? Posts: 319 Karma: 649 Join Date: Aug 2008 Location: The Dirty Shwa Device: EBW 1150, Libra Color	ozk: You can always use calibre to manage your books. I use the sony software only to purchase titles (If I can't get them elsewhere) then I "Add" them to calibre which will allow me to keep track of my library and copy them to the 700. You could also copy the books directly using windows explorer as the Sony just mounts as a removable drive.

01-17-2009, 11:18 AM	#30
rebarnmom Wizard Posts: 1,289 Karma: 4525055 Join Date: Oct 2008 Location: rural Illinois, USA Device: Sony PRS-700 (traded in), Sony PRS-650	Is that what "sync" means/does? In my ignorance, I may be using the wrong terminology? Is it that I can browse the bookstore, but can't "sync" with it?