kINDLE pw2 bricked "SE BLANK MERGEZ" Any suggestion is appreciated.

[leeyue]

Hi all: Just new here, so hi everyone and if I did anything improperly plz tell me so.

My kindle pw2 was lost in some corner on my room and was only found about days ago, I think it's probably left uncharged for about a month. The screen frozen in the last page. Charged overnight with official Amazon charger, nothing happened. The amber light is on but it never greens. When linked to the PC, it says sort of name like "SE BLANK MERGEZ" or something like that. Tried press for 30 secs, nothing happened. It's out of warranty so Amazon offered me a discounted offer which I'm not interested in.

I've checked online, someone said you could delete the device and re-install it as other device. But in the driver list can't find any other device other than keyboard or mice, so guess it won't gonna work.

I've tried to charge it for overnight several times, but just won't work.I'm just thinking, as the amber light is on, probably the battery is not dead completely. Perhaps I should give other cable a try? Amazon official can't guarantee problem free anyway.

Any suggestion is appreciated.

Many thanks,
Leeyue

[knc1]

The PW-2 has not been around long enough for it to have worn out parts, but keep in mind: "maybe".

For certain, try another cable plus wall charger for at least over-night.

Showing the last page (rather than a 'critcal battery' page) is wrong.

Give us some more background please:

• was this the first time the battery was allowed to run-down completely?
• have you installed any of our add-in packages?
  Which ones.
• was the Wifi on while lost?
• was the 3G on while lost?
• what indications (other than the light and its color) are there when you try to re-boot it?

[leeyue]

Hi m8:
Ty so much for your reply. I'll try to clarify it one by one:

For certain, try another cable plus wall charger for at least over-night.--Yeb, I've done it for several day and it doesn't work. Changed for other cable and charger as well, but the charger and cable worked perfectly with my Kindle fire so I don't think they got any issue.

Showing the last page (rather than a 'critcal battery' page) is wrong.---The last page is just a page of book I've red. Nothing tells you anything goes wrong. Just because I've lost it in the corner of my room so I think it's a battery issue.

Give us some more background please:

was this the first time the battery was allowed to run-down completely?--Yes.
have you installed any of our add-in packages?--Nope.
Which ones.--N/A
was the Wifi on while lost?--Yes.
was the 3G on while lost?--It's a Wifi only model.
what indications (other than the light and its color) are there when you try to re-boot it?---I can't find any.


It took me several days to wait for a new battery which I purchased on ebay, but after I pried the screen and installed the new battery (oh man I hate glues) I found it DOESN'T work either. Sadly. So I guess it's some issue with the circuit?

Ty for any suggestion.

Many thanks,
Leeyue

[Cinisajoy]

I have only seen 1 kindle lock on the last read page. It was a kindle keyboard and it got totally soaked in very warm water.
We took it apart but couldn't revive it.

[knc1]

Originally Posted by leeyue

- - - - -
Showing the last page (rather than a 'critcal battery' page) is wrong.---The last page is just a page of book I've red. Nothing tells you anything goes wrong. Just because I've lost it in the corner of my room so I think it's a battery issue.

Either battery or battery management hardware (chip).

When the battery reached a very low level, it should have displayed a 'critical battery' page.
Since e-ink is meta-stable, it should still be showing the 'critical battery' page.

Originally Posted by leeyue

- - - -
It took me several days to wait for a new battery which I purchased on ebay, but after I pried the screen and installed the new battery (oh man I hate glues) I found it DOESN'T work either. Sadly. So I guess it's some issue with the circuit?
- - - -

If the Kindle is still showing the last page read, then yes, it is hardware problem.

If the display changed in any way, tell us.
"doesn't work" isn't much to go on.

[leeyue]

Originally Posted by knc1

Either battery or battery management hardware (chip).

When the battery reached a very low level, it should have displayed a 'critical battery' page.
Since e-ink is meta-stable, it should still be showing the 'critical battery' page.

Well, that was a good point, haven't thought of it before.

If the Kindle is still showing the last page read, then yes, it is hardware problem.

If the display changed in any way, tell us.
"doesn't work" isn't much to go on.

The display haven't changed in anyway. I tried to press the button for about 2 mins I think nothing happened. It's still on the charger.

Many thanks,
Leeyue

[leeyue]

Originally Posted by Cinisajoy

I have only seen 1 kindle lock on the last read page. It was a kindle keyboard and it got totally soaked in very warm water.
We took it apart but couldn't revive it.

Sorry to hear that. I took mine apart too but it seems like I have no idea about what to do at the moment (hate glues)

[Cinisajoy]

Originally Posted by leeyue

Sorry to hear that. I took mine apart too but it seems like I have no idea about what to do at the moment (hate glues)

Is it put back together?
And how did you put it back together?

[knc1]

Originally Posted by leeyue

Well, that was a good point, haven't thought of it before.



The display haven't changed in anyway. I tried to press the button for about 2 mins I think nothing happened. It's still on the charger.

Many thanks,
Leeyue

Needing a new battery was a good guess from your description, I probably would have said the same.

Hmm....
But a new battery, and leaving it on a charger, didn't fix it.
So something else must have happened to it.
(Cat had kittens on it in the closet?)

Actually, something else happened to it before the battery ran down - -
It should have first shown a "low battery" page and then later, a "critical battery" page (and the electronics would have powered down).
But those things did not happen.
I.E: Something was wrong back then, before the battery died.

Since the WiFi was on - it may have downloaded and tried to install an update, while not having enough battery capacity to complete.
Kindles have been known to self-destruct under such conditions.

I think you now have a used e-ink screen and other parts for sale..

[leeyue]

Originally Posted by Cinisajoy

Is it put back together?
And how did you put it back together?

Haven't done it yet. That's gonna be a challenge for me

[leeyue]

Originally Posted by knc1

Needing a new battery was a good guess from your description, I probably would have said the same.

Hmm....
But a new battery, and leaving it on a charger, didn't fix it.
So something else must have happened to it.
(Cat had kittens on it in the closet?)

Actually, something else happened to it before the battery ran down - -
It should have first shown a "low battery" page and then later, a "critical battery" page (and the electronics would have powered down).
But those things did not happen.
I.E: Something was wrong back then, before the battery died.

Since the WiFi was on - it may have downloaded and tried to install an update, while not having enough battery capacity to complete.
Kindles have been known to self-destruct under such conditions.

I think you now have a used e-ink screen and other parts for sale..

A bit sad on that
But thanks for your informative reply anyway.
Since it's just happened out of my warranty (about 1 month I think?) I'd say for a pw the extend warranty should probably be the best choice =_=

[aerir]

Facing exact same issue here - left kindle in my bag, battery drained, unable to start.

I also bought a replacement battery off eBay and it was a no go as well.
leeyue, any luck on reviving your PW2? Mine is like 3 months off from warranty

Apologies for bumping old thread.

[knc1]

Originally Posted by aerir

Facing exact same issue here.

Exact same answer.

[aerir]

Originally Posted by knc1

Exact same answer.

Oh well, was hoping something has changed since last 3 months
Time to wait for a kindle deal

[dhdurgee]

Originally Posted by aerir

Oh well, was hoping something has changed since last 3 months
Time to wait for a kindle deal

Perhaps you can trade in the dead unit with Amazon. I just did so recently and got $30 for a working one plus $5 for a dead one and notice that I had also received a $20 promotional credit towards purchase of a new Kindle to be automatically applied when I do so before the end of the year.

Is that sufficient a deal to interest you?

Dave