AMAZON force-resets some account passwords

[Froide]

Originally Posted by bullet

Makes sense to me. I changed my pw and implemented 2 stage via Google Authenticator as soon as the cat was out of the bag yesterday.
I like it. I am using Google to protect my Amazon account. Life is good.

What he said.

[Gardenman]

As far as SSN goes once you reach medicare age you might as well have it printed on your forehead. You have to give it out all the time anyway.

[ProDigit]

Some people like the new system, but I'm telling you,
Once there's a problem with your phone and laptop, you're in a whole lot more trouble.

I personally am happy the way things are, and have Amazon reimburse me, in case my account ever gets compromised.

[ATimson]

Originally Posted by ProDigit

I personally am happy the way things are, and have Amazon reimburse me, in case my account ever gets compromised.

Amazon probably will, true. Other online retailers (Sony and Microsoft) haven't been nearly as forgiving in the past - they generally tell the user that their only recourse is a chargeback, and then they close the account once a chargeback is done.

[Fluribus]

Originally Posted by HarryT

Thanks. "Advanced Security Settings" doesn't appear to be there on Amazon UK. Perhaps this facility isn't available in the UK yet?

I didn't see any mention that the addition was limited to the US, but it wouldn't surprise me.

[LazyScot]

Originally Posted by HarryT

Thanks. "Advanced Security Settings" doesn't appear to be there on Amazon UK. Perhaps this facility isn't available in the UK yet?

Originally Posted by Fluribus

I didn't see any mention that the addition was limited to the US, but it wouldn't surprise me.

Some sites (ibtimes) are indicating that the UK has yet to have this enabled:
http://www.ibtimes.co.uk/amazon-rese...d-leak-1530381

Hopefully this will encourage them to activate it in the UK.

[HarryT]

Originally Posted by LazyScot

Some sites (ibtimes) are indicating that the UK has yet to have this enabled:

Thanks for the information.

[49Kat]

Originally Posted by Froide

Jim Moynihan | Gear | November 19, 2015 | "How to Enable Amazon’s Two-Step Authentication"

Well, I'm glad I tried to verify my mobile phone number before I started the ball rolling on two step verification. Amazon keeps sending the verification code to a U.S. number despite the fact that I have repeatedly changed the country to Canada, which is where my mobile phone number is located. Pretty glaring flaw...so glad I checked that first or I would have found myself locked out of my own account!

Oh, and the same thing happens on Amazon.ca. It correctly lists my mobile number as being in Canada, but it keeps sending the verification code to a U.S. number.

And edited again...I clicked the link for advanced security settings on Amazon.ca, and I get a page with nothing on it.

[murg]

Originally Posted by 49Kat

Well, I'm glad I tried to verify my mobile phone number before I started the ball rolling on two step verification. Amazon keeps sending the verification code to a U.S. number despite the fact that I have repeatedly changed the country to Canada, which is where my mobile phone number is located. Pretty glaring flaw...so glad I checked that first or I would have found myself locked out of my own account!

Oh, and the same thing happens on Amazon.ca. It correctly lists my mobile number as being in Canada, but it keeps sending the verification code to a U.S. number.

And edited again...I clicked the link for advanced security settings on Amazon.ca, and I get a page with nothing on it.

Considering that the US and Canada share a country code, shouldn't it just be necessary to put your area code in?

[HarryT]

Originally Posted by 49Kat

Well, I'm glad I tried to verify my mobile phone number before I started the ball rolling on two step verification. Amazon keeps sending the verification code to a U.S. number despite the fact that I have repeatedly changed the country to Canada, which is where my mobile phone number is located. Pretty glaring flaw...so glad I checked that first or I would have found myself locked out of my own account!

Kat, I don't understand what you're saying. As murg says, the US and Canada share a common country code (+1). When you say that it's "sending the verification code to a US number" do you mean that it's sending it to the wrong number entirely, or to your number but with the wrong area code?

[Froide]

Originally Posted by 49Kat

Well, I'm glad I tried to verify my mobile phone number before I started the ball rolling on two step verification. Amazon keeps sending the verification code to a U.S. number despite the fact that I have repeatedly changed the country to Canada, which is where my mobile phone number is located. Pretty glaring flaw...so glad I checked that first or I would have found myself locked out of my own account!

Oh, and the same thing happens on Amazon.ca. It correctly lists my mobile number as being in Canada, but it keeps sending the verification code to a U.S. number.

And edited again...I clicked the link for advanced security settings on Amazon.ca, and I get a page with nothing on it.

Perhaps placing a phone call or email to Amazon Customer Support is in order.

[49Kat]

Originally Posted by HarryT

Kat, I don't understand what you're saying. As murg says, the US and Canada share a common country code (+1). When you say that it's "sending the verification code to a US number" do you mean that it's sending it to the wrong number entirely, or to your number but with the wrong area code?

I set the country to Canada (CA +1). Click on the send button. I get the message that the code has been sent to US +1 but with my phone number. I have not received a code. It is now not sending the code at all, saying I have used my maximum number of attempts for today. The phone number is correct, including the three digit area code. Amazon is the first company I've had this problem with, it's weird. I have already contacted customer service by email. They seem to be not getting the point so far.

[HarryT]

Originally Posted by 49Kat

I set the country to Canada (CA +1). Click on the send button. I get the message that the code has been sent to US +1 but with my phone number. I have not received a code. It is now not sending the code at all, saying I have used my maximum number of attempts for today. The phone number is correct, including the three digit area code. Amazon is the first company I've had this problem with, it's weird. I have already contacted customer service by email. They seem to be not getting the point so far.

As I understand it, Kat, there's no such thing as "a US number" as opposed to "a Canadian number"; the US and Canadian phone systems are unified, and only the area code determines whether a number is in the US or Canada (please correct me if I'm wrong, anyone!). Sounds like a problem at Amazon's end of things if your phone is able to receive SMS messages from other sources. Hope they get it resolved for you quickly.

[ProDigit]

Some numbers are blocked by your phone company, or your phone, as commercial lines (aka SPAM).

[Fluribus]

Originally Posted by 49Kat

I set the country to Canada (CA +1). Click on the send button. I get the message that the code has been sent to US +1 but with my phone number. I have not received a code. It is now not sending the code at all, saying I have used my maximum number of attempts for today. The phone number is correct, including the three digit area code. Amazon is the first company I've had this problem with, it's weird. I have already contacted customer service by email. They seem to be not getting the point so far.

In my case, the automated voice code worked better than the text message code.