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Old 10-21-2015, 08:26 AM   #14281
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Thank you for providing direct links to the trivia contest. When I click the play now link on Kobo (UK) website I get asked for authentication for stage.kobo.com.

I have emailed CS but previous experience doesn't give me much hope of resolution
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Old 10-21-2015, 09:13 AM   #14282
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CS responded with the following: In order to redeem this promo code you need to click on "Browse now" or "Redeem now" or "Start shopping" option in the email and after that you will be able to view all the books that are eligible with this promo code and then you can enjoy the discount.

There were about a dozen on the list, none of which really interested me. I'm wondering if it might be worth a try to email them with the book I do want, and see if they'll give me 90% off?

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Originally Posted by Lynx-lynx View Post
Yep, the bulk of the 90% codes I've received didn't work, but after perseverance with CS I've been sent replacements.
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Old 10-21-2015, 09:18 AM   #14283
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Originally Posted by dandelioncottage View Post
CS responded with the following: In order to redeem this promo code you need to click on "Browse now" or "Redeem now" or "Start shopping" option in the email and after that you will be able to view all the books that are eligible with this promo code and then you can enjoy the discount.

There were about a dozen on the list, none of which really interested me. I'm wondering if it might be worth a try to email them with the book I do want, and see if they'll give me 90% off?
I'd be tempted to try out the coupon and see if it does work on a book from the list. If it doesn't, you have a case for going back and asking for a working coupon code (which then should work on any discountable book).
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Old 10-21-2015, 10:03 AM   #14284
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Thanks for the tip. Sure enough, it doesn't work on a book I chose from the list either.

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Originally Posted by issybird View Post
I'd be tempted to try out the coupon and see if it does work on a book from the list. If it doesn't, you have a case for going back and asking for a working coupon code (which then should work on any discountable book).
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Old 10-21-2015, 10:06 AM   #14285
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Thanks for the tip. Sure enough, it doesn't work on a book I chose from the list either.
With Kobo, CS is an abbreviation for CluelesS.
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Old 10-21-2015, 04:58 PM   #14286
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Kobobooks.com is off the air .....

-----------------------------------------
Oops!

Something happened and we weren't able to get the requested content. Sorry, please try again.

If you continue to receive this notification, please contact our Customer Care department for assistance:

Call 1-866-204-4714 (8am-12am EST)

Email: help@kobo.com (24 hours)
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Old 10-21-2015, 05:00 PM   #14287
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Kobobooks.com is off the air .....
Working fine here.
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Old 10-21-2015, 05:05 PM   #14288
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Thanks AnemicOak.

Okay, I can get the Home page now, but when I go to log in, any country, then this is the message I get:

--------------------------
Server Error in '/90052' Application.
Runtime Error
Description: An exception occurred while processing your request. Additionally, another exception occurred while executing the custom error page for the first exception. The request has been terminated.
-------------------------

So, maybe it's affecting some countries servers and not others, eh.

Edit
And don't you just love the double dutch explanation!!
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Old 10-21-2015, 05:15 PM   #14289
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I can't get into the writing portion of Kobo either (author dashboard)
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Old 10-21-2015, 05:15 PM   #14290
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Kobobooks.com is off the air .....

-----------------------------------------
Oops!

Something happened and we weren't able to get the requested content. Sorry, please try again.

If you continue to receive this notification, please contact our Customer Care department for assistance:

Call 1-866-204-4714 (8am-12am EST)

Email: help@kobo.com (24 hours)
Not working here either.
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Old 10-21-2015, 05:18 PM   #14291
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Working fine here.
I take that back. Now it's reallllly not working...

Spoiler:
Server Error in '/90052' Application.

Runtime Error

Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine.

Details: To enable the details of this specific error message to be viewable on remote machines, please create a <customErrors> tag within a "web.config" configuration file located in the root directory of the current web application. This <customErrors> tag should then have its "mode" attribute set to "Off".


<!-- Web.Config Configuration File -->

<configuration>
<system.web>
<customErrors mode="Off"/>
</system.web>
</configuration>

Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's <customErrors> configuration tag to point to a custom error page URL.


<!-- Web.Config Configuration File -->

<configuration>
<system.web>
<customErrors mode="RemoteOnly" defaultRedirect="mycustompage.htm"/>
</system.web>
</configuration>
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Old 10-21-2015, 05:35 PM   #14292
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Originally Posted by AnemicOak View Post
I take that back. Now it's reallllly not working...

Spoiler:
Server Error in '/90052' Application.

Runtime Error

Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine.

Details: To enable the details of this specific error message to be viewable on remote machines, please create a <customErrors> tag within a "web.config" configuration file located in the root directory of the current web application. This <customErrors> tag should then have its "mode" attribute set to "Off".


<!-- Web.Config Configuration File -->

<configuration>
<system.web>
<customErrors mode="Off"/>
</system.web>
</configuration>

Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's <customErrors> configuration tag to point to a custom error page URL.


<!-- Web.Config Configuration File -->

<configuration>
<system.web>
<customErrors mode="RemoteOnly" defaultRedirect="mycustompage.htm"/>
</system.web>
</configuration>
Yeah, the first screen I saw (before the runtime error) was that I had no books and needed to fill out contact info...gah! So I guess sales will be slow today...hey B&N did the same thing with writer accounts over the weekend (at least they did with mine). It's not JUST kobo!
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Old 10-21-2015, 05:53 PM   #14293
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This is what I'm getting now when I go to Kobo:

500 - Internal server error.
There is a problem with the resource you are looking for, and it cannot be displayed.
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Old 10-21-2015, 06:02 PM   #14294
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It seems to be working again now.
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Old 10-21-2015, 06:12 PM   #14295
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It seems to be working again now.
Yes, it's working again!! Not a good thing since I'm tempted to buy books!
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