Windows 10 - free upgrade to those with PC using Windows 7 or 8 - Page 115

CWatkinsNash · 08-19-2015, 03:29 PM

Quote:

Originally Posted by orlok

One interesting thing is that I have purchased a game on Steam, and am trying to download/install it. As soon as I start Steam, and the d/l begins (well within a few minutes) I get the black screen effect. Something going on there for sure.

What errors are showing in Event Viewer when this happens?

Also, something that completely slipped my mind - check Device Manager and make sure your monitor was detected correctly just in case we're blaming the wrong thing. It took 2 days before Win 10 could properly ID my TV, and things were interesting in the meantime. No black screens, but oddball resolutions changing and other nonsense.

orlok · 08-19-2015, 04:06 PM

Quote:

Originally Posted by CWatkinsNash

What errors are showing in Event Viewer when this happens?

Also, something that completely slipped my mind - check Device Manager and make sure your monitor was detected correctly just in case we're blaming the wrong thing. It took 2 days before Win 10 could properly ID my TV, and things were interesting in the meantime. No black screens, but oddball resolutions changing and other nonsense.

My monitor looks fine in Device Manager.

I'm struggling to work out from the Event Viewer which are the relevant events before the crash. It could be (under the Error section):

Metadata staging failed, result={4E6B7047-D315-5E65-9E3E-79FA17D41B03} for container '0x80070490'

or:

The description for Event ID 11 from source nvraid cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

or:

Faulting application name: OHub.exe, version: 16.0.6106.2350, time stamp: 0x55c40ea1
Faulting module name: ntdll.dll, version: 10.0.10240.16430, time stamp: 0x55c59f92
Exception code: 0xc0000374
Fault offset: 0x00000000000ea28c
Faulting process ID: 0x948
Faulting application start time: 0x01d0dab608464aac
Faulting application path: C:\Program Files\WindowsApps\Microsoft.MicrosoftOfficeHub_17. 6106.23501.0_x64__8wekyb3d8bbwe\OHub.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report ID: 1e981092-8506-4e62-9826-4533f7660d41
Faulting package full name: Microsoft.MicrosoftOfficeHub_17.6106.23501.0_x64__ 8wekyb3d8bbwe
Faulting package-relative application ID: Microsoft.MicrosoftOfficeHub

I really don't know how to read the Event Viewer Log to make any sense of it.

Yolina · 08-19-2015, 04:11 PM

Just a thought... Have you tried running sfc /scannow from an elevated command prompt? If not, give that a try and see if it finds and fixes any errors

kennyc · 08-19-2015, 04:17 PM

Quote:

Originally Posted by orlok

....

The description for Event ID 11 from source nvraid cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
......

That looks pretty suspicious....

CWatkinsNash · 08-19-2015, 04:19 PM

Quote:

Originally Posted by orlok

Metadata staging failed, result={4E6B7047-D315-5E65-9E3E-79FA17D41B03} for container '0x80070490'

Not likely related but here's some more info: http://answers.microsoft.com/en-us/i...34a6d0b?auth=1

Quote:

Originally Posted by orlok

The description for Event ID 11 from source nvraid cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

We're on to something here. This thread on the Nvidia forums shows you're certainly not the only one getting that error in conjunction with black screens. No apparent solution yet, but since it's widely reported, hopefully a fix via drivers is imminent.

Quote:

Originally Posted by orlok

Faulting application name: OHub.exe, version: 16.0.6106.2350, time stamp: 0x55c40ea1
Faulting module name: ntdll.dll, version: 10.0.10240.16430, time stamp: 0x55c59f92

This has to do with Office. Try uninstalling the "Get Office" app that came with Win 10. Just find it in start, right click and uninstall and hopefully that error will go away. Not a huge deal either way but I like to clear up little problems like that.

orlok · 08-19-2015, 04:24 PM

Quote:

Originally Posted by CWatkinsNash

Make sure Windows Update didn't re-install the other driver. If it did, you can use this: https://support.microsoft.com/en-us/kb/3073930

Just download the troubleshooter file, open it just like a program, select "hide updates" and then select the Nvidia driver from the list.

You know you are absolutely right! The latest video driver (355.60) is back, even though I rolled back to 353.62 a couple of hours ago. Now off to hide updates...

CWatkinsNash · 08-19-2015, 04:30 PM

Quote:

Originally Posted by orlok

You know you are absolutely right! The latest video driver (355.60) is back, even though I rolled back to 353.62 a couple of hours ago. Now off to hide updates...

I hope it helps. Better than waiting on Nvidia to get their stuff together.

kennyc · 08-19-2015, 04:32 PM

Wow, so it will automagically update (or re-update) your drivers when it does any update unless you specifically tell it not to......oh well.....big brother knows best......

CWatkinsNash · 08-19-2015, 04:38 PM

Quote:

Originally Posted by kennyc

Wow, so it will automagically update (or re-update) your drivers when it does any update unless you specifically tell it not to......oh well.....big brother knows best......

You know, when it comes to regular Windows updates, I don't even care much. But MS should NOT have that much faith in either AMD or nvidia. I suspect we'll be seeing changes in that particular functionality. After all, they did publish that troubleshooter I linked that lets you hide updates. Wouldn't be at all surprised to see driver updates separated out in a future update to the OS.

orlok · 08-19-2015, 05:14 PM

Quote:

Originally Posted by Yolina

Just a thought... Have you tried running sfc /scannow from an elevated command prompt? If not, give that a try and see if it finds and fixes any errors

I ran it and it said it found some corrupt files and repaired them, so thanks for the tip. Actually haven't had a black screen event for a couple of hours...

Pulpmeister · 08-19-2015, 10:24 PM

Every day I get an MS nagware message on my screen as soon as I boot up, telling me now is the time to reserve my free W10 update.
Except:
(a) I don't want to reserve it; and
(b) I can't work out how to turn off the nagware message (there is no obvious option in the nagware ad to turn the *!!* thing off). As far as I am concerned, it's spam.

No doubt I'll get around to W10 in a year or so's time, when all the major bugs and hassles have been fixed, but it looks like I'll have to put up with a whole year being nagged incessantly by MS.

CWatkinsNash · 08-19-2015, 10:44 PM

Quote:

Originally Posted by Pulpmeister

Every day I get an MS nagware message on my screen as soon as I boot up, telling me now is the time to reserve my free W10 update.

This should help: http://www.7tutorials.com/how-disabl...-notifications

Pulpmeister · 08-20-2015, 01:23 AM

Thank you very much indeed! Disabled.

HarryT · 08-20-2015, 04:17 AM

Me too

. Thanks!

Yolina · 08-20-2015, 04:21 AM

Quote:

Originally Posted by orlok

Actually haven't had a black screen event for a couple of hours...

Fingers crossed for you

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08-19-2015, 04:11 PM	#1713
Yolina Wizard Posts: 1,179 Karma: 11573197 Join Date: Feb 2011 Location: London, UK Device: Voyage	Just a thought... Have you tried running sfc /scannow from an elevated command prompt? If not, give that a try and see if it finds and fixes any errors

08-19-2015, 04:32 PM	#1718
kennyc The Dank Side of the Moon Posts: 35,922 Karma: 119747553 Join Date: Sep 2009 Location: Denver, CO Device: Kindle2 & PW, Onyx Boox Go6	Wow, so it will automagically update (or re-update) your drivers when it does any update unless you specifically tell it not to......oh well.....big brother knows best......

08-19-2015, 10:24 PM	#1721
Pulpmeister Wizard Posts: 2,835 Karma: 29145056 Join Date: Nov 2011 Location: Perth Western Australia Device: kindle	Every day I get an MS nagware message on my screen as soon as I boot up, telling me now is the time to reserve my free W10 update. Except: (a) I don't want to reserve it; and (b) I can't work out how to turn off the nagware message (there is no obvious option in the nagware ad to turn the !! thing off). As far as I am concerned, it's spam. No doubt I'll get around to W10 in a year or so's time, when all the major bugs and hassles have been fixed, but it looks like I'll have to put up with a whole year being nagged incessantly by MS.

08-20-2015, 01:23 AM	#1723
Pulpmeister Wizard Posts: 2,835 Karma: 29145056 Join Date: Nov 2011 Location: Perth Western Australia Device: kindle	Thank you very much indeed! Disabled.

08-20-2015, 04:17 AM	#1724
HarryT eBook Enthusiast Posts: 85,557 Karma: 93980341 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Me too . Thanks!