Troubleshooting Kindle paperwhite dead ?

Cmcm8319 · 07-13-2015, 03:35 PM

Hello, I found useful information on the forum but I still have a problem.
I currently own a Kindle Paperwhite, bought in December 2013 (PW2 ?).
The device is recognized in USB Drive Mode on my mac and when I eject it I see briefly the library page but then it freezes on a screen saver and cannot be restarted, unless I plug it in again and see the USB Drive Mode.
I spoke with Amazon they made me do a manual install of the last update (5.6.2.1), it seemed to work (I saw screens saying it was updating, and then it restarted, but it freezed again on a screen saver).
The Amazon support tells me I have to buy a new one which is really annoying as it seems to be a firmware/software problem.
Also, I tried several hard restarts (button pressed more than 40 seconds, it restarts and freezes after that every time) and I charged it to the maximum (the green light is working).
I also deleted all the books in documents and tried the manual install once again.

Is there something else I can try or is it really dead ?

Thank you very much for your help !

Cmcm8319 · 07-13-2015, 03:39 PM

Sorry : I bought the kindle in December 2013.

Doitsu · 07-13-2015, 03:57 PM

You could give the method described in this post a try.
If that doesn't make a difference try formatting the Kindle user partition with the OSX Disk Utility.

Cmcm8319 · 07-13-2015, 04:11 PM

Thank you very much for your response. Tried the post you linked to but I think it made things worse.
Now it isn't recognized as a USB device, nor in the OS X Utility.
Another idea maybe ? Not too hopeful...

Doitsu · 07-13-2015, 04:30 PM

Quote:

Originally Posted by Cmcm8319

Thank you very much for your response. Tried the post you linked to but I think it made things worse.
Now it isn't recognized as a USB device, nor in the OS X Utility.
Another idea maybe ? Not too hopeful...

Did you also try to restart the device by pressing and holding the on/off key for about 40 seconds and did you also reset the device following these instructions?

If that doesn't work either ask for help in the Kindle Developer's Corner forum.

Cmcm8319 · 07-13-2015, 04:34 PM

Yes I tried all that. Thanks

07-13-2015, 03:35 PM	#1
Cmcm8319 Member Posts: 13 Karma: 10 Join Date: Jul 2015 Device: Kindle paperwhite	Kindle paperwhite dead ? Hello, I found useful information on the forum but I still have a problem. I currently own a Kindle Paperwhite, bought in December 2013 (PW2 ?). The device is recognized in USB Drive Mode on my mac and when I eject it I see briefly the library page but then it freezes on a screen saver and cannot be restarted, unless I plug it in again and see the USB Drive Mode. I spoke with Amazon they made me do a manual install of the last update (5.6.2.1), it seemed to work (I saw screens saying it was updating, and then it restarted, but it freezed again on a screen saver). The Amazon support tells me I have to buy a new one which is really annoying as it seems to be a firmware/software problem. Also, I tried several hard restarts (button pressed more than 40 seconds, it restarts and freezes after that every time) and I charged it to the maximum (the green light is working). I also deleted all the books in documents and tried the manual install once again. Is there something else I can try or is it really dead ? Thank you very much for your help ! Last edited by Cmcm8319; 07-13-2015 at 03:40 PM.

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07-13-2015, 03:39 PM	#2
Cmcm8319 Member Posts: 13 Karma: 10 Join Date: Jul 2015 Device: Kindle paperwhite	Sorry : I bought the kindle in December 2013.

07-13-2015, 03:57 PM	#3
Doitsu Grand Sorcerer Posts: 5,699 Karma: 24031401 Join Date: Dec 2010 Device: Kindle PW2	You could give the method described in this post a try. If that doesn't make a difference try formatting the Kindle user partition with the OSX Disk Utility.

07-13-2015, 04:11 PM	#4
Cmcm8319 Member Posts: 13 Karma: 10 Join Date: Jul 2015 Device: Kindle paperwhite	Thank you very much for your response. Tried the post you linked to but I think it made things worse. Now it isn't recognized as a USB device, nor in the OS X Utility. Another idea maybe ? Not too hopeful...

07-13-2015, 04:34 PM	#6
Cmcm8319 Member Posts: 13 Karma: 10 Join Date: Jul 2015 Device: Kindle paperwhite	Yes I tried all that. Thanks

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