Amazon Prime and Hermes UK

JSWolf · 06-30-2015, 03:50 PM

Why is Amazon using Hermes UK for Prime orders? Hermes just botched a prime delivery date and there seems to be no way to know when they will actually get the item sent. If you call Hermes they tell you to contact the shipper and get the shipper to contact them. That is unacceptable. It took until just after 5pm to be notified that the shipment was not going to be delivered when it was supposed to be.

deltop · 06-30-2015, 04:08 PM

Technically your contract's with Amazon and not Hermes. And Hermes contract is with Amazon that's why Hermes doesn't have to deal with you. Call Amazon and kick up a fuss and see what happens. Talking to the delivery companies themselves is pretty futile, your not their customer Amazon is.

JSWolf · 06-30-2015, 04:26 PM

Quote:

Originally Posted by deltop

Technically your contract's with Amazon and not Hermes. And Hermes contract is with Amazon that's why Hermes doesn't have to deal with you. Call Amazon and kick up a fuss and see what happens. Talking to the delivery companies themselves is pretty futile, your not their customer Amazon is.

In the US, I can call any shipper and ask about the package as long as I have the tracking number. With the tracking number you can ask where the package is and about delivery time.

Why cannot this be done in the UK?

fjtorres · 06-30-2015, 04:34 PM

Quote:

Originally Posted by JSWolf

In the US, I can call any shipper and ask about the package as long as I have the tracking number. With the tracking number you can ask where the package is and about delivery time.

Why cannot this be done in the UK?

Because it's not the US?

JSWolf · 06-30-2015, 04:41 PM

Quote:

Originally Posted by fjtorres

Because it's not the US?

So what's the point of having a customer service phone number if you cannt actually get customer service?

shalym · 06-30-2015, 04:45 PM

Quote:

Originally Posted by JSWolf

So what's the point of having a customer service phone number if you cannt actually get customer service?

Because you're not their customer. Amazon is. You're Amazon's customer.

Shari

JSWolf · 06-30-2015, 04:50 PM

Quote:

Originally Posted by shalym

Because you're not their customer. Amazon is. You're Amazon's customer.

Shari

But whoever they are delivering to needs to know when the package is due to arrive. So you expect me to contact Amazon to then contact Hermes and then get back to me? That's just silly.

AnemicOak · 06-30-2015, 04:59 PM

Quote:

Originally Posted by JSWolf

But whoever they are delivering to needs to know when the package is due to arrive.

Isn't that what the track my parcel box on the website is for?

JSWolf · 06-30-2015, 05:58 PM

Quote:

Originally Posted by AnemicOak

Isn't that what the track my parcel box on the website is for?

But then you get Amazon tracking saying it's on time and you get Hermes saying it's arrived at the carrier facility at 13:23 and then nothing else, which is correct?

So then you have someone waiting in for the package for nothing.

deltop · 06-30-2015, 06:33 PM

Some of the uk delivery companies just plain suck and in a situation like yours they'll just pass the buck and tell you to take it up with the supplier.

The better ones will help out as much as possible but it all depends on the company and who you get on the end of the phone.

The best you'll get is an apology from Amazon and maybe a voucher or the delivery charge refunded. It's always worth complaining however since if they get enough complaints they'll switch to a different company.

JSWolf · 06-30-2015, 06:38 PM

I've read of issues with Hermes and Yodel. DPD is a good one from what I've read. Those are the only UK shippers I've read about.

This is also the first time I've had Amazon botch a delivery.

HarryT · 07-01-2015, 03:02 AM

Pretty much everything I order gets delivered by Amazon Logistics these days. They are very reliable.

06-30-2015, 03:50 PM	#1
JSWolf Resident Curmudgeon Posts: 79,758 Karma: 145864619 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	Amazon Prime and Hermes UK Why is Amazon using Hermes UK for Prime orders? Hermes just botched a prime delivery date and there seems to be no way to know when they will actually get the item sent. If you call Hermes they tell you to contact the shipper and get the shipper to contact them. That is unacceptable. It took until just after 5pm to be notified that the shipment was not going to be delivered when it was supposed to be.

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06-30-2015, 04:08 PM	#2
deltop Zealot Posts: 136 Karma: 244 Join Date: Aug 2007 Device: Kobo Glo	Technically your contract's with Amazon and not Hermes. And Hermes contract is with Amazon that's why Hermes doesn't have to deal with you. Call Amazon and kick up a fuss and see what happens. Talking to the delivery companies themselves is pretty futile, your not their customer Amazon is.

06-30-2015, 06:33 PM	#10
deltop Zealot Posts: 136 Karma: 244 Join Date: Aug 2007 Device: Kobo Glo	Some of the uk delivery companies just plain suck and in a situation like yours they'll just pass the buck and tell you to take it up with the supplier. The better ones will help out as much as possible but it all depends on the company and who you get on the end of the phone. The best you'll get is an apology from Amazon and maybe a voucher or the delivery charge refunded. It's always worth complaining however since if they get enough complaints they'll switch to a different company.

06-30-2015, 06:38 PM	#11
JSWolf Resident Curmudgeon Posts: 79,758 Karma: 145864619 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	I've read of issues with Hermes and Yodel. DPD is a good one from what I've read. Those are the only UK shippers I've read about. This is also the first time I've had Amazon botch a delivery.

07-01-2015, 03:02 AM	#12
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383099 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Pretty much everything I order gets delivered by Amazon Logistics these days. They are very reliable.