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Old 06-15-2015, 09:19 PM   #466
davidfor
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Quote:
Originally Posted by prisuty View Post
Hi

I hope that someone can assist. I have the original Kobo with Wifi Model N289. I wasn't using it for the longest time, as I was using my IPAD.

The last software version which I still have in KOBO desktop is 1.9.11 (6/1/2013)

This past week, I loaded some books from caliber onto it, but sporadically it wouldn't recognize the SD card. When I attempted to sync the purchased books from Kobo, Kobo desktop did not acknowledge the device at all. Then the reader started freezing and cycling through processed content, without making any changes. Then caliber wouldn't communicate with it. - error communicating with device message.

I called KOBO and they indicated to do a factory reset...what a mistake that was. They didn't tell me, until after it wiped the 1000 books on it, that you can't do a factory reset if the software hasn't been updated. They didn't tell me that each firmware update has to be done in sequence. If you miss one, Kobo will no longer update the software. And Kobo won't let you go back and get a missing firmware update so that you can do them sequentially.
Kobo didn't tell you that because it isn't true. All firmware updates are complete replacements of the software. They include code to migrate the database from whatever version it starts at to the version for the firmware.
Quote:
Now I have an ereader with no books on it, I can't update the software. Essentially it's a paperweight. It's no longer under warranty and they won't assist me further.

I've searched through the various forums, copied the 1.9.11 update that I had on my PC onto the reader using windows explorer, as suggested in one of the posts, but even then nothing happened.

I tried copying epub directly using windows explorer. I can see them in windows explorer, but not on the ereader when you turn it back on.

File Directory looks like this:

KOBOeReader:
+Upgrade - includes files Koboroot.tgz, Manifest.md5sum
subfolder m166e

Even if I can't download new books to it, from Kobo site, I would still like to use it as an offline reader while I am travelling. Any suggestions / help would be greatly appreciated.
What you have hit is what this thread is all about. There is a problem that some WiFi's break when they are updated to the latest firmware. Your symptoms at the end perfectly describe this. The only known fix is to write a new image to the internal SD card. I have sent you a PM with a link to an image.
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Old 06-19-2015, 06:41 PM   #467
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Could I possibly get that image as well. My mom's Kobo WiFi has these exact symptoms and I'd like to get it usable again if at all possible.

Thanks!
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Old 06-19-2015, 08:44 PM   #468
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Which Kobo WiFi do you have, N647, N647B, or 289? Once we know that we can send you the correct file so you can write the image file onto the internal SD card.
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Old 06-20-2015, 11:25 AM   #469
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If I'm reading the ID code on the base of the kobo correctly, it should be the 289.
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Old 06-20-2015, 12:09 PM   #470
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Originally Posted by BigDamnArtist View Post
If I'm reading the ID code on the base of the kobo correctly, it should be the 289.

PM sent...
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Old 06-20-2015, 07:05 PM   #471
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new image to the internal SD card

Hey! Could somebody send me the image of the internal SD card too? I bought a kobo N647 on kijiji and have been having the same issues!
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Old 06-20-2015, 08:48 PM   #472
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PM sent.
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Old 06-20-2015, 10:52 PM   #473
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Quote:
Originally Posted by davidfor View Post
PM sent.
Can I get the image? I'm on 1.9.12

with the n289 version of the kobo. I really want to fix it.
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Old 06-20-2015, 11:02 PM   #474
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Originally Posted by Fritomaster View Post
Can I get the image? I'm on 1.9.12

with the n289 version of the kobo. I really want to fix it.
PM sent...
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Old 06-23-2015, 10:12 AM   #475
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Hello, I would very much appreciate to also get this SD card thingy, although I'm not sure how to apply it to my Kobo Wifi e-reader. Maybe I can find it in this topic, I will read on.

At least I'm glad I'm not the only one with this problem! I wish I'd never connected to wifi again after two years of not using the device. Not sure why I even did that..
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Old 06-23-2015, 10:15 AM   #476
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Quote:
Originally Posted by shanghainoon View Post
Hello, I would very much appreciate to also get this SD card thingy, although I'm not sure how to apply it to my Kobo Wifi e-reader. Maybe I can find it in this topic, I will read on.

At least I'm glad I'm not the only one with this problem! I wish I'd never connected to wifi again after two years of not using the device. Not sure why I even did that..
PM sent
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Old 06-26-2015, 11:29 AM   #477
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Hi, would it be possible to get the SD card image too?

Things stopped working at the start of the week just as I was consigned to bed with a chest infection - I really could do with my Kobo working again!

I'm not sure if I need 1.9.11 or 1.9.12, the model number is N647B
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Old 06-26-2015, 01:06 PM   #478
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Hi, would it be possible to get the SD card image too?
PM sent.
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Old 06-28-2015, 10:39 PM   #479
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Can I get the image for the N647 please?
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Old 06-28-2015, 10:53 PM   #480
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Can I get the image for the N647 please?
PM sent.
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