Kobo E_Reader wifi upgrade gone bad

[glenn12344]

If only the people in charge of updating the device, actually used the Kobo themselves. They'd know that this is something that needs to be fixed.

[Altivo]

There have been plenty of reports to their support staff by now. Clearly, Kobo managers (or at least, their current owners in Japan) do not care at all. The problem has existed for at least 18 months. At first they were asking for devices to be returned, then they were swapping them for other models, now they are reportedly refusing to help at all.

I certainly will not buy any more hardware or e-books from Kobo. But evidently they don't care about that either.

[traprock]

Hi all,
could one of you champions provide me the image for a N647?

davidfor provided me one a year ago, gratefully received and applied, but the unit has gone toes up again. I have changed computers meantime and can't find the file.

TIA, again.

[davidfor]

Then I'd better supply it again. PM Sent.

[traprock]

Thanks again, David. Working again!

[dani1887]

First sorry for my English ...
I bought a second hand kobo N647, is the contrast so bad?

Image violates Posting Guidelines for size - MODERATOR

Trouble reading the fine print.

What is the latest version of the firmware?
I tried to find out the problems that you speak in the thread but do not get it

thanks

[Dr. Drib]

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Thanks.

[davidfor]

Originally Posted by dani1887

First sorry for my English ...
I bought a second hand kobo N647, is the contrast so bad?

I don't remember that it looked that bad. But, I don't have a WiFi to compare it to and comment.

Trouble reading the fine print.

What is the latest version of the firmware?

The latest firmware version is 1.9.11.

I tried to find out the problems that you speak in the thread but do not get it

I'm not sure if you are saying you have the same problem and can't fix it, or don't see the problem being discussed. I'm hoping the latter as that means the device is working OK.

[jiminrussell]

Originally Posted by davidfor

I don't remember that it looked that bad. But, I don't have a WiFi to compare it to and comment.


The latest firmware version is 1.9.11.


I'm not sure if you are saying you have the same problem and can't fix it, or don't see the problem being discussed. I'm hoping the latter as that means the device is working OK.

I have v1.9.12 on my old WiFi.

[davidfor]

Originally Posted by jiminrussell

I have v1.9.12 on my old WiFi.

That's the version number that came to mind, but I checked by looking in the firmware downloads thread and it didn't list it.

[Majic31]

Just today, I thought I'd do the wife a good turn and updated (read "bricked") her Kobo Wifi eReader. I can't believe it's still a problem after all this time.
I would very much appreciate the image for the N647.
Thanks in advance.

[flyboy320]

Originally Posted by Majic31

Just today, I thought I'd do the wife a good turn and updated (read "bricked") her Kobo Wifi eReader. I can't believe it's still a problem after all this time.
I would very much appreciate the image for the N647.
Thanks in advance.

PM sent...

[Majic31]

Worked a charm! Thanks.
Funny thing (but I'm not worrying about it).... when I put back in the Panasonic Class6 4Gb SD card (in the aux slot).. it freezes up again. Take it out and it re-boots fine. It looks as though the card is improperly formatted, but this card has been in the reader for a couple of years, and I"m not sure how it would have been re-formatted.
Like I said, not worrying about it - the reader works, so I'm just leaving the SD card out.
Thanks again to all.

[flyboy320]

Thanks for reporting back and glad it worked out...

[prisuty]

Hi

I hope that someone can assist. I have the original Kobo with Wifi Model N289. I wasn't using it for the longest time, as I was using my IPAD.

The last software version which I still have in KOBO desktop is 1.9.11 (6/1/2013)

This past week, I loaded some books from caliber onto it, but sporadically it wouldn't recognize the SD card. When I attempted to sync the purchased books from Kobo, Kobo desktop did not acknowledge the device at all. Then the reader started freezing and cycling through processed content, without making any changes. Then caliber wouldn't communicate with it. - error communicating with device message.

I called KOBO and they indicated to do a factory reset...what a mistake that was. They didn't tell me, until after it wiped the 1000 books on it, that you can't do a factory reset if the software hasn't been updated. They didn't tell me that each firmware update has to be done in sequence. If you miss one, Kobo will no longer update the software. And Kobo won't let you go back and get a missing firmware update so that you can do them sequentially.

Now I have an ereader with no books on it, I can't update the software. Essentially it's a paperweight. It's no longer under warranty and they won't assist me further.

I've searched through the various forums, copied the 1.9.11 update that I had on my PC onto the reader using windows explorer, as suggested in one of the posts, but even then nothing happened.

I tried copying epub directly using windows explorer. I can see them in windows explorer, but not on the ereader when you turn it back on.

File Directory looks like this:

KOBOeReader:
+Upgrade - includes files Koboroot.tgz, Manifest.md5sum
subfolder m166e

Even if I can't download new books to it, from Kobo site, I would still like to use it as an offline reader while I am travelling. Any suggestions / help would be greatly appreciated.

Very frustrated ereader user.